Experience

Arrow Global Group

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Collections Associate

  • Jan 2022 - Present



Tesco Bank - Search Consultancy

• Glasgow

• Customer Service Representative

  • Sep 2021 - Dec 2021



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Business Insurance Consultant

  • Mar 2021 - Sep 2021

  Working as a Business to Business Insurance Consultant on Small to Medium Enterprise Business. Working as a Business to Business Insurance Consultant on Small to Medium Enterprise Business.



Power 21

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Account Executive

  • Aug 2020 - Mar 2021

  Working as an outbound Telesales Adviser selling Energy products on behalf of People Energy Company. Working as an outbound Telesales Adviser selling Energy products on behalf of People Energy Company.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Account Handler

  • May 2019 - Aug 2020

  Sainsbury’s Bank Insurance Brokerage Working as a Home Insurance Broker to Personal Customers. • Working as a Home Insurance Broker servicing both new and existing customers across the UK. • Working in a targeted sales role achieving and exceeding sales targets set. Sainsbury’s Bank Insurance Brokerage Working as a Home Insurance Broker to Personal Customers. • Working as a Home Insurance Broker servicing both new and existing customers across the UK. • Working in a targeted sales role achieving and exceeding sales targets set.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• PPI Investigations Handler

  • Aug 2018 - Jan 2019

  Working as a PPI Investigations Handler in Glasgow Contracted to Clydesdale Bank PPI Team. • Conducting detailed investigations following receipt of a complaint from Banking Customers involving and reviewing all information, actions, and processes for all departments across the business. • Construct highly detailed response letters to complaints within strict, regulated, time framed and governed by the FCA. • Demonstrate high levels of telephony communications with our customers. • Manage high levels of complaints, ensuring cases are closed within strict timelines. • Work closely with many other areas of the business to ensure a thorough investigation • Produce Financial Ombudsman case synopses within regulated timeframes • Deliver consultation from Compliance leaders and other areas of the wider Clydesdale Bank when necessary Show less



• Full-time caregiver during family member's illness

• Glasgow, United Kingdom

• • Leave of Absence

  • Nov 2016 - Aug 2018

  During my leave of absence from 2016 to 2008, I was caring for a close family member during a serious illness. During my leave of absence from 2016 to 2008, I was caring for a close family member during a serious illness.



Swinton Group

• United Kingdom
• Insurance
• 700 & Above Employee

• External Account Executive

  • Nov 2014 - Nov 2016

  Generate high volumes of quality new business by developing an in depth understanding of the local business community, and identifying and exploiting opportunities for insurance. Know the customers’ business and challenges to ensure that all their requirements are recognised Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitor products and services Actively pursue, build and maintain a strong network of local business contacts – of potential clients and industry cohorts Develop and maintain an in-depth knowledge of the local insurance market place and actively monitor trends Show less



Bspoke Underwriting

• United Kingdom
• Insurance
• 1 - 100 Employee

• Commercial Underwriter

  • Mar 2014 - Nov 2014

  Commercial Underwriter - 12 Months Contract. Commercial Underwriter - 12 Months Contract.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retention and Sales Advisor

  • Feb 2013 - Mar 2014

  Consistently exceed new business and retention targets working in Residential Sales Consistently exceed new business and retention targets working in Residential Sales



Bspoke Underwriting

• United Kingdom
• Insurance
• 1 - 100 Employee

• Commercial Underwriter

  • Aug 2010 - Aug 2011

  Working as a Commercial Development Underwriter of all classes based from the Group Head Office in Leeds covering Leeds and Manchester area. Also managed the Social Housing Sector throughout the UK, and several delegated broker schemes. Working as a Commercial Development Underwriter of all classes based from the Group Head Office in Leeds covering Leeds and Manchester area. Also managed the Social Housing Sector throughout the UK, and several delegated broker schemes.



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Account Executive - Property/Liability Underwriting Consultant

  • Feb 2008 - Mar 2010

  Underwriting all classes of commercial insurance for both existing and new business cases, to achieve set business targets Provided coaching advice and training for staff Planned and reviewed intermediaries' performance to ensure targets were met. Provided feedback on trends and developments to the Manager/Managing Consultant. Assisted with the planning and tracking of segment performance, relevant customer/intermediary information Acted as a centre of excellence on advanced technical issues and case referrals. Maintained and developed an in-depth technical expertise for the business's activities Drafted policy wordings and legal contracts using templates and supporting documentation. Planned, implemented, monitored and recorded the training and development of staff in line Show less



Ink Underwriting Agencies Limited

• Commercial Underwriter

  • Sep 2007 - Feb 2008

  Underwriting Norwich Union/Aviva policies on specialist Scheme Underwriting Norwich Union/Aviva policies on specialist Scheme



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bonus Account Executive - Lead Adviser

  • Sep 2002 - Sep 2007

  Underwriting all classes of commercial insurance for both existing and new business cases, to achieve set business targets Achieved & maintained a profitable and growing portfolio targets set Developed strong relationships with allocated intermediary to deliver business success Planned and processed own work to assist team to meet its business plan targets Acted as referral point for colleagues and signed off underwriting decisions Trained and coached members of staff. Underwriting all classes of commercial insurance for both existing and new business cases, to achieve set business targets Achieved & maintained a profitable and growing portfolio targets set Developed strong relationships with allocated intermediary to deliver business success Planned and processed own work to assist team to meet its business plan targets Acted as referral point for colleagues and signed off underwriting decisions Trained and coached members of staff.



AXA UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Commercial Underwriter

  • Jan 2001 - Jan 2002

  Underwriting all classes of commercial insurance for both existing and new business cases, to achieve set business targets Participated in a Project Team testing new underwriting system prior to launch Underwriting all classes of commercial insurance for both existing and new business cases, to achieve set business targets Participated in a Project Team testing new underwriting system prior to launch



Clydesdale Bank

• United Kingdom
• Banking
• 700 & Above Employee

• New Business Executive

  • Jan 2000 - Jan 2001

  Attained New Business targets Ensured adequate cover was in place to meet the customer's needs Provided effective and efficient service to New Business clients Attained New Business targets Ensured adequate cover was in place to meet the customer's needs Provided effective and efficient service to New Business clients



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• New Business Executive

  • Jan 1997 - Jan 1999

  Excelled in placing New Business to meet set targets Ensured adequate cover was in place to meet the customer's needs Provided effective and efficient service to New Business clients Excelled in placing New Business to meet set targets Ensured adequate cover was in place to meet the customer's needs Provided effective and efficient service to New Business clients



RSA

• Insurance
• 700 & Above Employee

• Casualty/PI Underwriter

  • Jan 1994 - Jan 1996

  Casualty and Professional Indemnity underwriting of new and existing business Achieved New Business and Renewal Targets set Ensured adequate cover was in place to meet the customer's needs Casualty and Professional Indemnity underwriting of new and existing business Achieved New Business and Renewal Targets set Ensured adequate cover was in place to meet the customer's needs



Moores Rowland Singapore

• Accounting
• 1 - 100 Employee

• Sequestration/Liquidation Clerk

  • Jan 1991 - Jan 1993

  Sequestration and Liquidation processing Took prospective new owners to view premises which had been sequestrated/liquidated Assisted Qualified Accountant in serving papers to clients and securing assets Carried out Companies House checks Sequestration and Liquidation processing Took prospective new owners to view premises which had been sequestrated/liquidated Assisted Qualified Accountant in serving papers to clients and securing assets Carried out Companies House checks



Ashfield Motor Group Ford

• Credit Controller

  • Jan 1990 - Jan 1991

  Managed my own book of debtors Ensured payment of outstanding monies by use of letter and telephone Credit checked companies and individual customers Resolved any customer queries Managed my own book of debtors Ensured payment of outstanding monies by use of letter and telephone Credit checked companies and individual customers Resolved any customer queries