Derek McHugh
IT Infrastructure Specialist at Odyssey VC- Claim this Profile
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Bio
Kari Jukkola
Derek is a customer centric professional who can easily build up win-win situations with the customer. He makes a difference by understanding the business environment and the business challenges in the challenging telecom industry. As a Team Leader he was always respected, trusted and an extremely valuable team player whom often walked the extra mile to ensure customer satisfaction. Thanks to Derek's long work experience, excellent team work skills and professional attitude it has always been a pleasure to work with him.
Adrian Smyth, MEng, PMP®️, Dip Acc. Bus. (ACCA)
Derek was an absolute pleasure to work with as he always got the job done regardless of it's complexity and with a smile on his face. His attention to detail was second to none, always focused on the job at hand, made things happen and always saw the task at hand through to completion. Derek would be a valuable asset to any future engineering employer.
Kari Jukkola
Derek is a customer centric professional who can easily build up win-win situations with the customer. He makes a difference by understanding the business environment and the business challenges in the challenging telecom industry. As a Team Leader he was always respected, trusted and an extremely valuable team player whom often walked the extra mile to ensure customer satisfaction. Thanks to Derek's long work experience, excellent team work skills and professional attitude it has always been a pleasure to work with him.
Adrian Smyth, MEng, PMP®️, Dip Acc. Bus. (ACCA)
Derek was an absolute pleasure to work with as he always got the job done regardless of it's complexity and with a smile on his face. His attention to detail was second to none, always focused on the job at hand, made things happen and always saw the task at hand through to completion. Derek would be a valuable asset to any future engineering employer.
Kari Jukkola
Derek is a customer centric professional who can easily build up win-win situations with the customer. He makes a difference by understanding the business environment and the business challenges in the challenging telecom industry. As a Team Leader he was always respected, trusted and an extremely valuable team player whom often walked the extra mile to ensure customer satisfaction. Thanks to Derek's long work experience, excellent team work skills and professional attitude it has always been a pleasure to work with him.
Adrian Smyth, MEng, PMP®️, Dip Acc. Bus. (ACCA)
Derek was an absolute pleasure to work with as he always got the job done regardless of it's complexity and with a smile on his face. His attention to detail was second to none, always focused on the job at hand, made things happen and always saw the task at hand through to completion. Derek would be a valuable asset to any future engineering employer.
Kari Jukkola
Derek is a customer centric professional who can easily build up win-win situations with the customer. He makes a difference by understanding the business environment and the business challenges in the challenging telecom industry. As a Team Leader he was always respected, trusted and an extremely valuable team player whom often walked the extra mile to ensure customer satisfaction. Thanks to Derek's long work experience, excellent team work skills and professional attitude it has always been a pleasure to work with him.
Adrian Smyth, MEng, PMP®️, Dip Acc. Bus. (ACCA)
Derek was an absolute pleasure to work with as he always got the job done regardless of it's complexity and with a smile on his face. His attention to detail was second to none, always focused on the job at hand, made things happen and always saw the task at hand through to completion. Derek would be a valuable asset to any future engineering employer.
Credentials
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MTA: Cloud Fundamentals - Certified 2018
Microsoft
Experience
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Odyssey VC
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Ireland
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IT Services and IT Consulting
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1 - 100 Employee
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IT Infrastructure Specialist
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Jun 2018 - Present
Working as part of a dynamic team to deliver compliant cloud infrastructure into highly regulated industries. Working as part of a dynamic team to deliver compliant cloud infrastructure into highly regulated industries.
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Tellabs
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United States
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Information Technology & Services
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700 & Above Employee
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Technical Team Lead
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Nov 2005 - Oct 2011
Team Lead to in-country technical support team. Specialist skills in Tellabs Network Managment Systems. Providing direct technical customer support on a 24 X 7 rotation. Managing customer ‘trouble tickets’ from initiation to resolution in a timely manner. Technical support for multiple Tellabs product families, including 8100,6300,8600 & NMS Provision of s/w patches and technical solutions to customers. Coordinating NMS upgrades and equipment upgrades on customer sites. Providing technical assistance to the sales organization. Successfully completed internal training on many aspects of Tellabs equipment, both h/w & s/w. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Test Engineer
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Jan 2003 - 2005
Responsible for test support of IBM ‘high-end’ i/pSeries RISC based enterprise server products including 825, 870, 890, 570, 550 & 595 models. Responsible for test code verification and release to manufacturing floor. Involved with engineering teams to reduce manufacturing defects and report on manufacturing trends. Responsible for resolution of customer software pre-load issues and problem escalation where appropriate. Actively work on test turnaround time reduction and resolve/escalate quality issues in a timely manner. Proven flexibility in supporting manufacturing skews and supporting new product introductions. Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Test Engineer
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Jan 1999 - Jan 2003
Involved as a key player in initial product transfer team from US manufacturing facility to the Ireland systems integration plant. Successfully implemented a world-class test environment to support high volume demand to exacting customer expectations. Sustained the site test process on ‘carrier class’ Frame Relay/ATM/IP multiservice WAN switches and broadband DSP based access equipment. Developed and implemented robust test scripts. Supported third party suppliers with test solutions and product training. Provided NPI and ECO product support. Supported various test platforms including Adtech AX4000, Smartbits 2000, Fireberd 6000A, and HP Internet Advisor protocol analyser. Developed robust test solutions for SDH/Sonet, Ethernet, E1/T1 etc interfaces. Developed and administered test scripts on TCL/Tk/Expect platform. Administrated and authored departmental Apache based intranet website which acted as a key technical resource to all department members. Administrated the site test network. Performed system administration duties on Sun Microsystems platforms (Ultra5/10 and E250) ensuring availability, reliability and backup support. Supported technical aspects of the site software duplication facility, which supplied various units of Lucent’s business with customer software media. Show less
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Intel Corporation
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United States
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Semiconductor Manufacturing
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700 & Above Employee
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Test Engineer / Q&R Engineer
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Jan 1995 - Jan 1999
Provided functional test/product support for Intel’s high volume SMT motherboard manufacturing facility. Developed and commissioned automated test solutions. Provided NPI and ECO product support. Team lead on cross-site test improvement plans. Transitioned to the Quality and Reliability department focusing on SECC product and process quality. Involved in setting up the leading edge failure analysis facility for Pentium cartridge product. Provided X-ray (HP and Fein Focus) and SEM analysis support. Lead a successful team tasked in the elimination of contaminants on the product during the manufacturing process. Show less
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Equipment Specialist
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1993 - 1995
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Associate Test Engineer
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1985 - 1993
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Education
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2017 - 2018
Dublin Business School
Higher Diploma, Computer Science -
1978 - 1981
NIHE, Limerick
Industrial Electronics
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