Systems Administrator III

• Aug 2020 - Present

Systems Administrator II

• Sep 2018 - Aug 2020

Systems Administrator I

• Sep 2017 - Sep 2018

Systems Administration Assistant

• May 2016 - Sep 2017

• Provide Tier 3 support by evaluating incoming service requests and processing them according to department standards.• Assist with Identity Management by utilizing Active Directory services to process user permissions for incoming and transfer/exit employees.• Facilitate user communication by creating and managing listservs, distribution lists, and shared mailboxes for faculty, staff, and students. • Maintain the operation of data center hardware in compliance with University standards by utilizing physical walkthroughs and Xymon monitoring utility.• Manage the weekly backup process of TAMUCC servers, ensuring that backups complete successfully and are secure for offsite transport.• Perform various projects and tasks as assigned by full-time staff. Show less

Electronics/Connection Center Associate

• Oct 2014 - Jan 2016

•Provide customer service in Electronics and Connection Center areas by providing technical knowledge of store products and services •Provide basic technical support to customers who need assistance with products before or after purchase •Maintain inventory and sales reports in order to maximize sales opportunities •Maintain department layout according to corporate spec and manager expectations •Process returned items to determine if they are faulty or able to be repackaged •Provide assistance in all other store departments when necessary (primarily Front End Cashiering, forklift driving, stocking inventory, and various Receiving Dock duties) Show less

Independent Technology Consultant/Technician

• Jun 2010 - Jul 2014

• Meet with clients to discover their technology needs for business or home • Research, build, and maintain residential and small-business computer systems • Provide technical support for a wide variety of residential products including desktops, laptops, tablets, cell phones, routers and switches, and printers • Provide software support for various operating systems and software including Windows (XP – 8), Linux (Ubuntu), Android, iOS, financial software (Quickbooks and Quicken), etc. Show less

Accounting Specialist

• Mar 2008 - Mar 2013

• Provide timely processing of electronic payroll files for customers. • Provide Tier 2 support to employees and customers regarding electronic transactions. • Responsible for processing daily Internet Banking reports to ensure all transactions processed correctly. • Responsible for issuing payment to vendors and contractors as well as maintaining accurate accounts payable records and federal tax information. • Cross-train with other Accounting staff to assist with daily duties and provide coverage in the event a staff member is absent. Duties include wire transfers, securities processing, garnishments and levies processing, and general ledger account balancing Show less