IT Manager

• Mar 2022 - Present

Field Technician

• Jul 2020 - Mar 2022

I.T. Technician

• Oct 2015 - May 2020

Repair at least 15 computers a week including hardware and software related issues, in office, remotely, or on site. Manage and repair at least two small business servers a month with VM’s for Domain Controllers, Fileshares, Terminal Server, and Exchange. Answer phone call and create service tickets for residential and small business clients. Provide monthly maintenance for client’s windows servers. Maintain all customer’s server backups through Altaro, AzureBackup, or JungleDisk. Repair at least 15 computers a week including hardware and software related issues, in office, remotely, or on site. Manage and repair at least two small business servers a month with VM’s for Domain Controllers, Fileshares, Terminal Server, and Exchange. Answer phone call and create service tickets for residential and small business clients. Provide monthly maintenance for client’s windows servers. Maintain all customer’s server backups through Altaro, AzureBackup, or JungleDisk.

Network Engineer III Intern

• Jul 2019 - Jan 2020

Troubleshooted and maintained over 100 routers and switches across FM’s 60 global locations. Managed 4 different F5 Load balancers including VIPS, pools, nodes, and certifications. Set up and installed at least 2 VOIP phones a week. Troubleshoot user connectivity and network performance various tools such as Cisco’s ICE and command line interface. Managed DHCP, DNS and subnets using IPAM across the entire network. • Assisted in switch upgrade project where I mapped out patch panels and configured switches for 18 Cisco Catalyst 9400’s. Show less

Audio-Visual I.T. Student Assistant

• Oct 2016 - May 2019

Assist the Academic Computing Service's team with repairing and implementing projectors, surround sound and stereo audio systems, AV channel switching technologies throughout classrooms, conference rooms hallways and auditorium spaces throughout the Downcity and Harborcite Providence campuses. Additionally I record university run events and cooking demonstrations. Assist the Academic Computing Service's team with repairing and implementing projectors, surround sound and stereo audio systems, AV channel switching technologies throughout classrooms, conference rooms hallways and auditorium spaces throughout the Downcity and Harborcite Providence campuses. Additionally I record university run events and cooking demonstrations.

Barista

• Feb 2014 - Sep 2015

Placing orders for customers and cashing them out for both inside and drive-through quickly while giving the correct amount of change Making and serving coffees, other beverages, and sandwiches correctly. Stocking and cleaning the store regularly Making sure the store is locked and prepared for the next day when closing making sure customers are satisfied with their purchase Placing orders for customers and cashing them out for both inside and drive-through quickly while giving the correct amount of change Making and serving coffees, other beverages, and sandwiches correctly. Stocking and cleaning the store regularly Making sure the store is locked and prepared for the next day when closing making sure customers are satisfied with their purchase