Information Technology Specialist

• Mar 2018 - Present

Community IT Specialist

• Nov 2015 - Dec 2017

- Travel to 35+ communities - Maintaining and Monitoring of 150+ Hyper-V Infrastructure - Troubleshoot Citrix, Office 2010-2016, AD, Exchange 2013, and Windows 2016 Servers - Creating accounts (Active Directory, Exchange, and MatrixCare) - MDM configuration, WSUS and Symantec Ghost image deployment - Travel to 35+ communities - Maintaining and Monitoring of 150+ Hyper-V Infrastructure - Troubleshoot Citrix, Office 2010-2016, AD, Exchange 2013, and Windows 2016 Servers - Creating accounts (Active Directory, Exchange, and MatrixCare) - MDM configuration, WSUS and Symantec Ghost image deployment

Student Assistant

• Jun 2015 - Nov 2015

- Image and deploy computers and peripherals - Set up conference rooms with equipment(laptop,projector,conference speakers, webcam) - Create and manage shares and login profiles on Server 2012 R2 and Server 2008 R2 - Resolve tickets submitted through Remedy ticketing system - Image and deploy computers and peripherals - Set up conference rooms with equipment(laptop,projector,conference speakers, webcam) - Create and manage shares and login profiles on Server 2012 R2 and Server 2008 R2 - Resolve tickets submitted through Remedy ticketing system

Student Assistant

• Aug 2014 - Jun 2015

- Monitoring hardware and software for errors - Creates reports and back-ups for catastrophic disasters - Monitor streaming and recording of the Assembly gathering. - Perform scripted backups of servers and mainframes using JCL language - Monitor network bandwidth thresholds - Monitoring hardware and software for errors - Creates reports and back-ups for catastrophic disasters - Monitor streaming and recording of the Assembly gathering. - Perform scripted backups of servers and mainframes using JCL language - Monitor network bandwidth thresholds

Self Employed Contractor Vendor

• Sep 2013 - Aug 2014

-Worked with Construction Manager to complete apartment and town home projects -Remodeled with new paint, fixtures, flooring, plumbing, and cabinetry -Handled 120v & 240v electrical fixtures and appliances -Installed wood, vinyl, and laminate flooring -Worked with Construction Manager to complete apartment and town home projects -Remodeled with new paint, fixtures, flooring, plumbing, and cabinetry -Handled 120v & 240v electrical fixtures and appliances -Installed wood, vinyl, and laminate flooring

Wireless Sales Associate

• Nov 2012 - Sep 2013

-Worked directly with consumers to provide solutions to their shopping experience. -Provided consumers with knowledge in various areas (ie. Computer Components, Computers, Televisions, Audio and Video). -Sell Wireless services and devices including Hotspots to customers via At&t, Verizon, T-Mobile, ClearWire. -Helped Minimize shrink by being aware for un-purchased or stolen items before leaving the store. -Provided Assistance to customers loading their Purchases into their vehicle. -Worked directly with consumers to provide solutions to their shopping experience. -Provided consumers with knowledge in various areas (ie. Computer Components, Computers, Televisions, Audio and Video). -Sell Wireless services and devices including Hotspots to customers via At&t, Verizon, T-Mobile, ClearWire. -Helped Minimize shrink by being aware for un-purchased or stolen items before leaving the store. -Provided Assistance to customers loading their Purchases into their vehicle.

Shipping and Receiving Clerk

• Aug 2010 - Jan 2012

-Worked with in various computer platforms i.e. Microsoft Office, Web Based Protocols. -Worked on various computer platforms in the development of Citrix, Intranet, and AWOC. -Track, verify, and distribute approval documents to the appropriate field personal in a timely manner. -Distributed material via UPS worldship to appropriate field supervisor. -Solved issues and repaired desktop and servers on site. -Met customer goals of quality over 97% and promised installation times of 100% in 2010 and 2011.

Lot Attendant/Vehicle Detail

• Oct 2007 - Aug 2009

-Achieve daily operations providing technical and detailed procedures with new and used inventory. -Worked with multiple computer platforms including Reynolds & Reynolds, Microsoft Office etc. -Arranged lot and showroom to be customer appealing and attractive. -Exceeded in customer satisfaction for perfect vehicle deliveries. -Achieve daily operations providing technical and detailed procedures with new and used inventory. -Worked with multiple computer platforms including Reynolds & Reynolds, Microsoft Office etc. -Arranged lot and showroom to be customer appealing and attractive. -Exceeded in customer satisfaction for perfect vehicle deliveries.

Electronics Sales Member

• May 2007 - Oct 2007

-Interacted with guest on sales floor to meet and exceed sales goals. -Utilized company procedures to enhance guest experience. -Maintained store appearance with the ability to provide solutions to questions or concerns. -Used product knowledge effectively to share benefits and features to help make purchasing decisions. -Drove sales to meet or exceed goals in the electronics and furniture department. -Interacted with guest on sales floor to meet and exceed sales goals. -Utilized company procedures to enhance guest experience. -Maintained store appearance with the ability to provide solutions to questions or concerns. -Used product knowledge effectively to share benefits and features to help make purchasing decisions. -Drove sales to meet or exceed goals in the electronics and furniture department.

Assistant Manager

• May 2006 - May 2007

-Maintained Machinery while servicing customer vehicle needs. -Met and exceeded goals of cars per hour and average cost per vehicle. -Managed a crew of 2 or more during a shift. -Opened and closed registers daily. -Reported weekly and quarterly earnings. -Compiled reports of chemical usage and requested purchases through Siemens. -Set up first time interviews for candidates for open positions. -Handled customer vehicle damages with excellent satisfaction. -Generated reports for any repairs or damages from the machinery. -Reported directly to district manager