Experience

Flywheel.io

• United States
• Data Infrastructure and Analytics
• 100 - 200 Employee

• Junior Platform Engineer

  • Jan 2022 - Present

  Develop and Maintain production and supporting infrastructure.Fix support escalationOptimize and automate operational processesDocument tribal knowledgePerform on-call duties Develop and Maintain production and supporting infrastructure.Fix support escalationOptimize and automate operational processesDocument tribal knowledgePerform on-call duties



FPX

• United States
• Software Development
• 1 - 100 Employee

• Business Operations Analyst

  • Feb 2016 - Sep 2021

  Provides support for FPX applications to customers, consultants, and internal personnel.My responsibilities included Supporting customers custom CPQ (Configure Price Quote) software solutions including but not limited to:- Working with customers via phone, online meeting, and ticket system- Performing basic troubleshooting of any CPQ software issues customers would reach out about- Deploying software upgrades- Assisting with custom code changes via Jenkins deployment which could include .war file deployments to our server clusters which were accessed via Remote Desktop Connection software- Facilitating refreshes of customers sandbox orgs- Communicating with internal departments if a customer's issue moved past what Operations could offer.- Working directly with break fix team to address minor code changes- Working directly with Solutions team for larger more complex code changes/deploys- Working with Infrastructure team for testing after major software upgrades- Supported customers with rotational 24/7 on call services- Use of terminal programs like Putty to remote to command line interface Linux servers- Use of SFTP software such as WinSCP to upload files to CLI Linux machines- Use of Windows Remote Server Administration Tools for Active Directory User and Groups alteration for internal company employees- Use of in house AD like tool for adding, removing, and editing users for an in house ticket system- Use of in house custom administrator tool for adding custom settings and features to a customers solution, e.g. enabling Single Sign On



Minnesota State University, Mankato

• United States
• Higher Education
• 700 & Above Employee

• ITS 1 Service Desk Analyst

  • Jul 2013 - Feb 2016

  Troubleshoot basic computer problems, software, and hardware issues. Work close with customer to resolve problem. If unable to solve problem, escalate ticket to a department specifically for that problem.

• Networking Assistant

  • May 2013 - Jul 2013

  Assisting Networking Specialists in networking related tasks. Patching in cables, removing old cable, documenting cabling in construction zone.

• Service Desk Consultant

  • Aug 2012 - May 2013

  Troubleshooting computer problems and elevating when necessary to different departments.



Valley News Coporation

• Laborer

  • Sep 2008 - Aug 2012

  Disposing of old magazines returned from dealers. Packaging magazines for distribution to dealers. Assisted my boss with other tasks that are irregular. Disposing of old magazines returned from dealers. Packaging magazines for distribution to dealers. Assisted my boss with other tasks that are irregular.