Derek Gagnon
Communications Electronics Engineering Officer at Royal Canadian Air Force 12 Wing Shearwater- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Hannah Hergott
I had the pleasure of working with Derek at L3 Wescam. Because of Derek's friendly demeanor and ingenuity, he quickly became my number one go to anytime I had system issues. when it comes to troubleshooting, Derek is up for the challenge! Derek's ability to use his critical thinking skills to quickly resolve issues and think outside the box is truly impressive. Derek is approachable, friendly and genuinely happy to help his colleagues. I would recommend Derek for any organization that is looking for a team player and forward thinker!
Hannah Hergott
I had the pleasure of working with Derek at L3 Wescam. Because of Derek's friendly demeanor and ingenuity, he quickly became my number one go to anytime I had system issues. when it comes to troubleshooting, Derek is up for the challenge! Derek's ability to use his critical thinking skills to quickly resolve issues and think outside the box is truly impressive. Derek is approachable, friendly and genuinely happy to help his colleagues. I would recommend Derek for any organization that is looking for a team player and forward thinker!
Hannah Hergott
I had the pleasure of working with Derek at L3 Wescam. Because of Derek's friendly demeanor and ingenuity, he quickly became my number one go to anytime I had system issues. when it comes to troubleshooting, Derek is up for the challenge! Derek's ability to use his critical thinking skills to quickly resolve issues and think outside the box is truly impressive. Derek is approachable, friendly and genuinely happy to help his colleagues. I would recommend Derek for any organization that is looking for a team player and forward thinker!
Hannah Hergott
I had the pleasure of working with Derek at L3 Wescam. Because of Derek's friendly demeanor and ingenuity, he quickly became my number one go to anytime I had system issues. when it comes to troubleshooting, Derek is up for the challenge! Derek's ability to use his critical thinking skills to quickly resolve issues and think outside the box is truly impressive. Derek is approachable, friendly and genuinely happy to help his colleagues. I would recommend Derek for any organization that is looking for a team player and forward thinker!
Credentials
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MCPS: Microsoft Certified Professional
MicrosoftApr, 2012- Oct, 2024 -
MCTS: Windows 7, Configuration
MicrosoftJul, 2011- Oct, 2024 -
Microsoft Certified Technology Specialist
MicrosoftJul, 2011- Oct, 2024 -
Certificate of Meteorology
York UniversityApr, 2011- Oct, 2024 -
Network+
CompTIASep, 2009- Oct, 2024 -
A+
CompTIAJun, 2006- Oct, 2024
Experience
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Royal Canadian Air Force 12 Wing Shearwater
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Canada
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Airlines and Aviation
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1 - 100 Employee
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Communications Electronics Engineering Officer
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Mar 2023 - Present
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Royal Canadian Navy | Marine royale canadienne
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Canada
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Armed Forces
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500 - 600 Employee
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Naval Warfare Officer
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Nov 2020 - Apr 2023
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Acting Sub-Lieutenant
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Sep 2018 - Nov 2020
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PEER Group Inc.
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Canada
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Software Development
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100 - 200 Employee
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System Administrator
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Sep 2016 - Aug 2018
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System Administrator
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Jan 2013 - Sep 2016
- Maintained company Active Directory and E-mail infrastructure- Successfully lead migration from Exchange 2003 to Exchange 2010- Implemented MDM / BYOD solution using Good Technology- Deployed and maintained BlackBerry Enterprise Server 10 environment- Implemented Video Conferencing to connect organization to other L3 divisions and sector leads- Lead successful migration of remote Citrix environment to XenApp / XenDesktop 7- Active member in infrastructure projects as goals to meet requirements of organization- Performed daily monitoring of critical business systems and remediated errors- Provided leadership and mentoring to junior department members- Contributor to work relating to SOx policy compliance, process development and business growth Show less
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Information Technology Technician
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Sep 2011 - Dec 2012
- Provided technical lead on Digital Signage initiative while working with other department’s stakeholders- Delivered quotes for hardware & software based on work orders and project needs- Core member of Helpdesk team by providing technical assistance with 24 / 7 after hours support- Installed and maintained servers, workstations, laptops, tablets, telephones and network devices
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York University
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Canada
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Higher Education
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700 & Above Employee
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Computer Support Technician
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Oct 2007 - Aug 2011
- Provided technical support via tickets, telephone, e-mail, walk-ins and appointments with helpdesk related issues - Prepared, imaged, and deployed desktops, laptops, and tablet computers - Provided Windows and Mac OS troubleshooting and software installations - Upgraded, repaired, and replaced computer hardware and printers - Provided technical support via tickets, telephone, e-mail, walk-ins and appointments with helpdesk related issues - Prepared, imaged, and deployed desktops, laptops, and tablet computers - Provided Windows and Mac OS troubleshooting and software installations - Upgraded, repaired, and replaced computer hardware and printers
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Education
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2006 - 2011
York University
Bachelor of Science with Honours, Atmospheric Science, Astronomy -
2003 - 2006
St. Clair College
Diploma, Computer System Technology - Networking
Community
