Business Change Director

• May 2023 - Present

Specializes in various areas of organization effectiveness (planning, project portfolio, or culture/change) and directly supports CSBD business unit and ensures activities are aligned with corporate strategy. – Identifies potential issues, project change, and scope data. Leads efforts to identify best practices. Identifies impacted parties, business partners, and resources required. – Develops, leads, manages & provides consulting in terms of introducing quality standards, corporate governance and controlling regarding change management. Facilitates a culture of sharing and adopting best practices across all functional areas, markets, and seniority levels. – Proven track record of leading and supervising larger-scale change management projects. Engages with many areas within the organization to align key stakeholders, increases awareness of various change initiatives and drive business results. – Utilizes the change management process and toolkit, identifies stakeholders, impacts and develop change mitigation strategies and tools. – Supports the creation and sustainment of a change management practice within and across the business to create employee readiness and engagement. – Provides leadership for enterprise-wide strategic change initiatives. Supports leaders in the chartering of initiatives and identifying measures of success. –Experience in change management processes and methodologies including developing tactics to help shift mindsets, behaviors and achieve results through an aligned and integrated change management approach. Acute business acumen and a solid understanding of organizational issues and challenges. – Strong track record and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area. Highly organized with an ability to work in a fast-paced, multi-stakeholder environment and manage multiple priorities. Show less

Project Director

• Jan 2019 - Jun 2023

Innovative leader of large scale migration projects through requirements gathering, collaborative oversight and overall project management of end-to-end service delivery of business deliverables.

Managing Director

• Nov 2017 - Jan 2019

Director of Quality Control and Assurance under the Enterprise Benefit Administration division at Anthem with 9+ years of leadership and management skills. Led business units involving administration of proper benefit configuration and risk-management strategical implementation. Leadership oversight of activities including internal and external audits, providing recommendations for business process improvements, implementing corrective action plans, providing accurate documentation of statistical reports and ensuring overall compliance. Demonstrated excellence in communication skills with various levels of management state and federal regulators and stakeholders.Directed leadership of business process perspective with concentration in quality analytics and benefit configuration expertise.Dedicated Management of a diverse team of individuals to include 38 onshore associates and 100+ offshore full-time employees (FTEs). Implementation of various autonomous monitoring automation to promote quality assurance through automated tools and processed. Planned and executed multiple process improvements within EBA to ensure controlled documents were managed per policies and procedures.Provided coaching to personnel on quality control to include document regulation and training. Acted as liaison with electronic quality systems vendor(s).Core Qualifications of management to include Corrective actions, QA requirements, Goal setting, Program management, Internal and external audits, KPI thresholds, Proficiency sampling and Data Management.Responsible for directing the EBA Quality Assurance program at an enterprise level and all direct reports and business practices therein. Show less

Senior Manager

• Aug 2014 - Nov 2017

Directed leadership of business process perspective with concentration in quality analytics and benefit configuration expertise.Management of a diverse team of individuals to include 25 onshore associates and 60+ offshore full-time employees. Manage training Document Management System and Quality Management systems.Planned and executed multiple tasks to ensure controlled documents were managed per procedures.Provided coaching to personnel on quality systems to include document control and training. Acted as liaison with electronic quality systems vendor(s).Core Qualifications of management to include Corrective actions, QA requirements, Goal setting, Program management, Internal and external audits, KPI thresholds, Proficiency sampling and Data Management. Responsible for directing the WGS Quality Assurance program at an enterprise level in all of Enterprise Benefit Administration Show less

BENEFIT ANALYST I AND II/WFM AND LEAD QUALITY AUDITOR

• Jun 2010 - Aug 2014

Extensive knowledge of WGS system and dependencies. Responsible for reporting metrics to Senior Management and Business Partners.Serves as POC and liaison between Sales/Account Management and EBA Execution/Quality on various issues.Management of external vendor relations and service level agreements (SLAs). Inventory reconciliation and management.Highly knowledgeable of EBA E2E workflows and processes.Implements process improvements Trained onshore and offshore FTEs in EBA Quality processes and procedures. Works with Internal Audit to review and resolve audit controls. Show less

Customer Service Representative

• Jun 2008 - Jun 2010