Experience

CarHop Auto Sales and Finance

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Collections Account Manager

  • Aug 2019 - Present

  Outbound calls regarding past due accounts. Setting payment plans, if they make sense. Regular account maintenance, including updating phone numbers, addresses, or banking information. 87-90% Recency Approx 500 outbound calls a week. Company metric for phone log in is 60%. I average 70%+ weekly. Outbound calls regarding past due accounts. Setting payment plans, if they make sense. Regular account maintenance, including updating phone numbers, addresses, or banking information. 87-90% Recency Approx 500 outbound calls a week. Company metric for phone log in is 60%. I average 70%+ weekly.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Fraud Specialist

  • Nov 2018 - Jul 2019

  Protecting accounts from potentially fraudulent activity by utilizing programs such as Evolve, Lexis Nexis, First Track, and FDWC. Making judgement calls while speaking with store representatives, to either approve or decline specific transactions. Working with loss prevention to determine fraudulent activity, mostly involving gift cards. Protecting accounts from potentially fraudulent activity by utilizing programs such as Evolve, Lexis Nexis, First Track, and FDWC. Making judgement calls while speaking with store representatives, to either approve or decline specific transactions. Working with loss prevention to determine fraudulent activity, mostly involving gift cards.



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Jun 2017 - Nov 2018

• • Dec 2016 - Jun 2017

  Mediated customer conflict and resolutionReceived approx 50 calls a day, including assisting users find alternate lodging, account updates, etc



Green Fine Salad Co

• United States
• Food and Beverage Services

• General Manager

  • Sep 2015 - Nov 2017

  Effectively manages 8-9 staff members Invoicing Meeting Food and Labor costs Inventory Customer Conflict Resolution Effectively manages 8-9 staff members Invoicing Meeting Food and Labor costs Inventory Customer Conflict Resolution



Green Fine Salad Co

• United States
• Food and Beverage Services

• Assistant Manager

  • 2013 - 2015

  Fast Casual lunch restaurant Fast Casual lunch restaurant



Green Fine Salad Company

• Customer Service

  • Feb 2009 - Jan 2012

  Ensured the best quality of ingredients prepared for a wide range of consumers, with a small lean toward vegan and vegetarian diets. Adhered to the safety and sanitation regulations with regard to those on other, more strict diets (Gluten Intolerance, food allergies, etc). Excellent knowledge of all fresh specialty ingredients, including 15 dressings made from scratch. I excelled in customer service, striving successfully to remember and acknowledge repeat customers but to also make sure a first time customer received the same amount of attention. Show less



Picture Brite Corp

• Warehouse Receiving Manager

  • Feb 2008 - Jan 2009

  I was in charge of the receiving side of the warehouse. The responsibilities included Receipt of Goods, organization and storage of products, and inventory control. I managed the tracking numbers for customers, notified them when their products were shipped and provided tracking numbers into the customer account. I also assisted with the company website to ensure that the customer had immediate access to their information. I was in charge of the receiving side of the warehouse. The responsibilities included Receipt of Goods, organization and storage of products, and inventory control. I managed the tracking numbers for customers, notified them when their products were shipped and provided tracking numbers into the customer account. I also assisted with the company website to ensure that the customer had immediate access to their information.



Green Fine Salad Company

• Store Manager

  • Oct 2006 - Jan 2008

  Managed, trained and scheduled a crew of 10-12 people. Effectively maintained food and labor costs and also controlled inventory, ordering, and invoicing. I handled all employee and customer related issues, when they occurred. Managed, trained and scheduled a crew of 10-12 people. Effectively maintained food and labor costs and also controlled inventory, ordering, and invoicing. I handled all employee and customer related issues, when they occurred.