Experience

Color World Housepainting

• United States
• Construction
• 1 - 100 Employee

• Franchise Owner

  • Oct 2019 - Present

  Committed to bringing you a beautiful Color World quality paint job or other service that is clean, on time, and on budget. Committed to bringing you a beautiful Color World quality paint job or other service that is clean, on time, and on budget.


Mom365
• United States
• Photography
• 300 - 400 Employee
• District Manager

  • Jul 2018 - Oct 2019


Dollar General

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2018 - Jul 2018

  Achieving desired results by effective planning and implementing all store processes including ordering, receiving, stocking, presentation, selling, and staffing through team development and improved customer experience.  Reduced shrink and improved expense control through identifying and evaluating business trends and ensuring the meeting of in-stock targets, review of ordering plan, seasonal direction, addressing inventory management issues and following up on cycle counts.  Facilitating the efficient staging, stocking and storage of merchandise to ensure store presentation standards are achieved.  Ensuring the financial integrity of the store through cashier accountability, key control, and enforcing adherence to all company security practices and cash control procedures.  Providing superior customer experience through developing and executing plans for coaching, training & development, corrective measures, supervising, and scheduling of all team members. Show less



Picture People

• United Kingdom
• Media Production
• 1 - 100 Employee

• Operations Transition Specialist | National Trainer

  • Sep 2016 - Feb 2018

  Selected to oversee the relocation of mall stores into leased based agreements with big box brands and led the conversion and training of new POS software for the company. Drove sales and provided training in new brand concept store located in Walmart.

• District Manager

  • Oct 2011 - Sep 2016

  Accountable for driving consistent and exceptional store experiences for every customer. Set the pace for delivering on the brand vision and business direction. Passionate about motivating and inspiring the store teams to deliver results and exceed customer’s expectations. ► Support the success of every Store by developing and succession planning for every member of management team. ► Provide feedback, coaching, and ongoing training building Store teams into consistent performers accountable for customer service, brand standard compliance, payroll accuracy, and overall district team performance.► Serve as Labor and Payroll Manager for the District by providing and monitoring work schedules, ensuring managers analyze sales trends, and effective HR/Time Clock reporting.► Inspired fun and friendly work environment while developing associate communication skills to ensure the highest customer service performance and compliance with brand standards. ► Review each Store’s key performance indicators (KPIs), analyze Profit and Loss statements to ensure operational excellence, identify and communicate opportunities to each management team. Show less

• Area Manager/Store Manager

  • Oct 2000 - Oct 2011

  Generated results through motivating and developing team members. Fostered a professional, productive, friendly, and rewarding work environment creating the ultimate customer experience.► Delivered exceptional customer service by consistently observing, providing feedback and holding team accountable for the quality of service. ► Provided ongoing coaching, training, and documentation during store visits to enforce high brand standards and compliance to company policies and operations.► Lead store teams to increase sales, meet and exceed goals to last year and meet payroll budget.► Selected, interviewed, and proactively recruited team members and management team and oriented them on company brand and retail business operations resulting in high performing and consistent results. Show less



OfficeMax

• Retail
• 700 & Above Employee

• Sales/Operations Manager

  • Feb 1999 - Oct 2000

  * Oversaw sales, training and developed talent through coaching, counseling and teamwork effectively providing growth to each department and increasing CopyMax sales 30% in first 6 months. * Engaged with customers, establishing strong relationships and brand awareness. * Cultivated a positive work environment through recognition and motivation. * Ensured asset protection through auditing procedures, evaluating the level of customer service, safety procedures and operational controls within the store environment Show less



Kay Bee Toys

• United States
• Financial Services
• 1 - 100 Employee

• Store Manager

  • Mar 1996 - Feb 1999

  Provided oversight for all store operational requirements by scheduling, delegating, and following up on work results. Ensured availability of merchandise and services and maintained inventory. Implemented event and promotional plans. Maintained operations by initiating, coordinating, and enforcing personnel policies and procedures. Provided oversight for all store operational requirements by scheduling, delegating, and following up on work results. Ensured availability of merchandise and services and maintained inventory. Implemented event and promotional plans. Maintained operations by initiating, coordinating, and enforcing personnel policies and procedures.