Audio Visual Engineer

• Jan 2021 - Present

Telehealth Business Systems Administrator

• May 2016 - Aug 2020

Recruited based on A/V and video conferencing expertise. Reported to Manger of Telehealth Services. Managed and supported all the A/V equipment and Telehealth infrastructure. Self-managed several A/V installations and designs, as well as large hospital and facility expansions. Managed and operated the Telehealth video platforms day to day operation, and expansion of services. This includes building an infrastructure that supported up to 1500 daily connections. Managed security and firmware reviews and updates. Epic/CAL EMR integration with Vidyo. Designed inpatient room Telehealth solutions, as well as consultation rooms. Provided solutions for in school Telehealth visits between Denver schools and Children’s Providers. Developed a standardization for A/V technology in meeting and medical spaces. Worked with departments on use case and needs for technology and find appropriate solutions. Provided consultation on all new construction with the GC and Project Managers. Provided cost saving solutions were applicable and guidance and future technology needs to be incorporated. Managed 180 conference rooms with varied with their technology integration. Managed my own projects and budget of conference room construction. Worked with several vendors for bidding out services and design. Developed strong relationship with each vendor, this positive relationship brought projects at or under budget and always completed on time. My ability to understand their process and incorporate with our needs, helped control costs and implementation issues. These projects incorporated collaboration with server departments and vendors through all forms of communication and oversight. Show less

Product Application Engineer Technician

• Nov 2015 - Mar 2016

Directly assist Xilinx customers with the installation and licensing of Xilinx tools. Setup and maintain customer account information in CRM Siebel database. Internal review and maintenance of employee information in SharePoint. Preparation of documents and user guides internal and external use. Directly assist Xilinx customers with the installation and licensing of Xilinx tools. Setup and maintain customer account information in CRM Siebel database. Internal review and maintenance of employee information in SharePoint. Preparation of documents and user guides internal and external use.

Audio Visual Technician - On-site audio visual support for Level 3 Communications.

• Nov 2014 - May 2015

Recruited on A/V and conferencing expertise and experience. Reported to Manager of Enterprise Telecom. Managed the Event Center and provided Executive level support. Oversaw and supported large events and meetings not only local but global all hands communication. Operated the Event Center A/V communications with live video, audio and Lync. Managed the Event Center reservations and assessed the correct needs of communication for the presenters. Meetings were based around Microsoft Lync and video conferencing. Live video tracking, audio and projection support. Helped design Event Center technology upgrades. These additions were to prepare the rooms for new and emerging hardware and software. A/V installation of small meeting rooms and office space around the campus. Installs of fully integrated rooms for multi video inputs and audio for local or global communication. Filmed and edited video for internal and external use. Show less

Helpdesk Support

• Aug 2009 - Jun 2014

Recruited based on A/V expertise to help launch the VNOC team. Reported to Global Video Operations Manager. Provided real-time support for a portfolio of 200+ business customers, including Pepsi, Pfizer, Novartis, Nestle, Unilever, and Mondelez. Helped clients maximize, standardize, and protect the value of their audiovisual technology investments. Created policies and procedures; supported technology projects including OVCC testing and training for Cisco technology project. Managed reservation requests, planned and produced conferences, and resolved conferencing issues. Guided Onsite A/V technicians in configuring, installing, and troubleshooting capital equipment. Also was a video-conferencing engineer. Entered and tracked conference-related tickets and escalations to completion, collaborating closely with internal Sales, Production, CRM, and Reservations teams, and third-party vendors. Developed subject matter expertise in Polycom RMX and MGC, Cisco Codian MCUs, Crestron controllers and audio carts, and LifeSize product lines. Setup and configuration of OVCC, SIP, IP and ISDN in management, firewall and endpoint products. Trained VNOC team members and new hires in Production and Reservations. Recognized for meeting all performance objectives with exceptional productivity, quality, and customer satisfaction. Show less

Event Technology Specialist

• Jun 2007 - Aug 2009

Recruited out of college. Reported to Director of Event Services. Consulted closely with clients in technology requirements gathering, planning, and executing events. Handled key accounts in the hospitality industry, including Westin, Omni, Sheraton, and Double Tree. Setup, integrated, operated, and transported Audio, Video, Projection, Computer, and Lighting equipment to and from live corporate and trade show events, charitable events, and private parties including weddings. Met goals for quarterly sales as well as upselling services and products during events, contributing to the branch’s overall revenue growth from $500k to $1.8MM in 2 years. Served as head lighting engineer throughout the region. Key contributor to achievement of “Top A/V team – Global Westin Properties 2008”. Show less