Information Technology System Administrator

• May 2023 - Present

Information Technology Service Desk

• Nov 2020 - May 2023

Information Technology Help Desk Analyst

• Nov 2019 - Aug 2020

• Analyzed onsite and remote IT hard-/ software to identify and resolve incidents • Investigated unknown incoming incidents to derive and implement new procedures to resolve them • Reviewed, troubleshooted and implemented new program software for computers and mobile devices (iOS & Android) • Supported users onsite, via phone, email, ticketing system and remote sessions • Ensured proper documentation, recording and clo- sure of incoming incidents and the determined resolution Show less

Product Implementation and Support Specialist

• Feb 2018 - Aug 2018

• Leading and managing GDS programs (like Galileo, Apollo, Worldspan, Amadeus, SABRE), product tasks associated with new and existing business implementations. • Resposible for the availibility , technical & user support, maintenance of Travel technology GDS and agent facing products. • Leading and managing GDS programs (like Galileo, Apollo, Worldspan, Amadeus, SABRE), product tasks associated with new and existing business implementations. • Resposible for the availibility , technical & user support, maintenance of Travel technology GDS and agent facing products.

Cisco Security Analyst

• Jul 2016 - Dec 2017

• Implemented security measures to protect computer systems, networks & data • Prevented data loss and service interruptions by applying new technologies • Installed of firewalls, data encryption and other security measures for customers • Provided security enhancements and purchases based on individual customer's needs • Tested and implemented network recovery plans • Providing technical support for Cisco products to customers and partners • Implemented security measures to protect computer systems, networks & data • Prevented data loss and service interruptions by applying new technologies • Installed of firewalls, data encryption and other security measures for customers • Provided security enhancements and purchases based on individual customer's needs • Tested and implemented network recovery plans • Providing technical support for Cisco products to customers and partners

Network Operations Center Technician

• Oct 2015 - Jun 2016

• Monitored computer networks and servers of +10.000 stores • Analysed and performed troubleshooting to incident throughout the system • Diagnosed network alerts, events and/or issues • Dealt with server hardware of Cisco and HP systems • Communicated with site technicians to track and solve insight problems • Provided customer service and Helpdesk • Handled multiple concurrent projects • Monitored computer networks and servers of +10.000 stores • Analysed and performed troubleshooting to incident throughout the system • Diagnosed network alerts, events and/or issues • Dealt with server hardware of Cisco and HP systems • Communicated with site technicians to track and solve insight problems • Provided customer service and Helpdesk • Handled multiple concurrent projects