Experience

Weego

• United Arab Emirates
• Technology, Information and Internet

• Customer Success Manager

  • Oct 2022 - Present

• Customer Success Manager

  • Mar 2022 - Sep 2022

  • Developed and implemented a comprehensive Customer Success Strategy to improve the experience of a high-profile client ( (End of studies project and graduation thesis theme )• Created and executed onboarding plans for customers, covering all aspects from content creation to delivery• Designed and implemented CS processes, including tracking and measuring key metricsAssisted in the development of the Sales Playbook• Managed the CRM system and ensured its effective utilization• Collaborated with cross-functional teams to build a cohesive and effective organizational strategy. Show less



Growtech Agency

• Junior Lead Research Specialist

  • Feb 2022 - Apr 2022

  • Conducted research to gather and verify contact information for sales leads, targeting the client's Ideal Customer Profile (ICP) • Utilized a range of online tools and databases to enhance lead profiles • Accurately recorded and documented all lead information in a centralized database • Functioned as a Junior Lead Research Specialist, providing support to the sales team in their lead-generation efforts. • Conducted research to gather and verify contact information for sales leads, targeting the client's Ideal Customer Profile (ICP) • Utilized a range of online tools and databases to enhance lead profiles • Accurately recorded and documented all lead information in a centralized database • Functioned as a Junior Lead Research Specialist, providing support to the sales team in their lead-generation efforts.



AIESEC Morocco

• Civic and Social Organizations
• 100 - 200 Employee

• Branch Manager

  • Feb 2021 - Feb 2022

  As a local branch manager at AIESEC in Tetouan I am the final responsible for the performance of the local chapter , the development of the Executive Board and the membership as well as the sustainability and representation of the local entity. AIESEC, a global, youth-led organization focused on developing leadership in young people through the facilitation of cross-cultural internships and volunteer experiences. AIESEC is present in over 110 countries and territories, annually facilitating over 30,000 cross-cultural exchanges with a membership of over 40,000 young people.What has been done :• Successfully established the strategic direction, vision, and focus for the branch to align with organizational goals• Proactively led the planning and execution of innovative strategies to drive growth and achieve business objectives• Expertly managed a diverse and high-performing executive board of 5 individuals, while effectively leading a team of over 30 members• Delivered impactful and engaging internal events and conferences, executing over 6 internal events and 2 conferences with high attendance and positive feedback• Facilitated over 20 educational and informative sessions for branch membership, fostering a sense of community and professional development• Assumed responsibility for the finance and legal functions, ensuring compliance with regulations and sound financial management practices• Championed the marketing function, executing effective campaigns and initiatives to increase brand awareness and drive business results. Show less

• Global Talent for youth - Local Product Manager

  • Feb 2020 - Feb 2021

  • Strategic Product Planning: Ensured that the product planning was aligned with the entity's goals and objectives.• Operations Goal Achievement: Achieved 27% goal achievement in the first month of the term, demonstrating strong leadership and a focus on results.• Team Leadership: Led a team of 5 team leaders and over 30 members throughout the year, fostering a collaborative and supportive environment and ensuring the successful completion of projects.• Project Implementation: Implemented all projects for the education, retention, and development of the department with a 100% success rate.• Membership Retention: Maintained a 100% retention rate of the department's membership, demonstrating a commitment to creating a positive and inclusive work environment.• International Relationships: Established lasting relationships with over 10 entities from 7 different countries, showcasing strong communication and interpersonal skills and a commitment to global collaboration. Show less

• Team Leader - Responsible of Professional Internships Abroad ( Global Talent )

  • Oct 2018 - Feb 2020

  Striving to reduce unemployment and help you boost your career through having a professional experience within a company abroad thanks to AIESEC's Global Talent program.• Team Lead for a group of more than 9 members over a year• Responsible for member experience and goal achievement (both organizational and personal)• Achieved 100% goal achievement rate in 2nd semester and 75% in other semesters• Sent over 13 young professionals on a life-changing experience through the Global Talent Program Show less

• Junior Marketing and Sales representative

  • Jul 2021 - Nov 2021

  -Strategic Marketing and Sales • Designed B2C, B2B, and B2B2C marketing strategies • Planned and executed effective marketing campaigns • Crafted compelling copy for various marketing materials • Managed sales processes, customer relationship management (CRM), and lead generation • Contributed to the growth of the company through strategic marketing and sales efforts. -Strategic Marketing and Sales • Designed B2C, B2B, and B2B2C marketing strategies • Planned and executed effective marketing campaigns • Crafted compelling copy for various marketing materials • Managed sales processes, customer relationship management (CRM), and lead generation • Contributed to the growth of the company through strategic marketing and sales efforts.



5GWorldPro.com 5G Training & Consulting Company

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Marketing Intern

  • Jul 2020 - Sep 2020

  -Lead Internal Rebranding Efforts • Refreshed internal communication materials for the company • Created content for social media and the company blog -Sales • Conducted successful outreach to potential clients through cold calls and emails • Contributed to increasing the company's client base through proactive sales efforts. -Lead Internal Rebranding Efforts • Refreshed internal communication materials for the company • Created content for social media and the company blog -Sales • Conducted successful outreach to potential clients through cold calls and emails • Contributed to increasing the company's client base through proactive sales efforts.



Chambre de Commerce d'Industrie et de Sevices de Tanger-Tétouan-Alhouciema

• Morocco
• Government Administration
• 1 - 100 Employee

• Internship Trainee

  • Jun 2019 - Jul 2019

  • Contributed to the success of the "Tétouan Ideas Incubator Project" through the creation of a partnership plan • Facilitated the matching of 70% of participants with promising investors and mentors for their projects • Played a key role in imparting relevant skills and knowledge to the youth of Tetouan through the development of 90% of the content for a one-day Ecommerce training. • Contributed to the success of the "Tétouan Ideas Incubator Project" through the creation of a partnership plan • Facilitated the matching of 70% of participants with promising investors and mentors for their projects • Played a key role in imparting relevant skills and knowledge to the youth of Tetouan through the development of 90% of the content for a one-day Ecommerce training.