Experience

Pennsylvania American Water

• United States
• Utilities
• 100 - 200 Employee

• Specialist, Billing & Payment Collection

  • Feb 2022 - Present

  • Responsible for providing analyst support and administrative assistance to the regional managers • Efficiently handle inbound calls from field operations ranging from simple to complex accounts • Contributes to the overall goal of decreasing Consecutive Estimates • Completes extensive research to obtain ratepayers for move outs processed on sewer only premises which successfully prevents the field from making premise visits to post properties and plug sewer laterals • Collected over $850k+ past due payments on accounts such as healthcare, and fire service • Supports the team as a fill-in for various projects such as Daily Reporting, Water Quality, and McKeesport, Duquesne, Port Vue non-pay and reconnection processes • Joined the company’s diversity committee ReachOut! which focuses on diverse outreach in our local schools to attract and retain talent Show less



NiSource

• United States
• Utilities
• 700 & Above Employee

• Quality Assurance Specialist

  • Nov 2016 - Mar 2021



VertexOne

• United States
• Software Development
• 400 - 500 Employee

• Performance Coach

  • Aug 2016 - Nov 2016

• Senior Customer Service Representative

  • Mar 2016 - Aug 2016

• Customer Service Representative

  • Oct 2014 - Mar 2016



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2013 - Jul 2014