Head of sales

• Jan 2022 - Present

Gestion de toute la politique commerciale skriptó. Du développement au suivi de la clientèle, je cherche à fournir l'expertise linguistique à tous nos (futurs) clients. Management of the whole commercial strategy. From development to customer care, I aim to provide language expertise to all our (future) customers.

Business Developer

• Aug 2020 - Jan 2022

Our aim, here at Skriptó, is to provide linguistics services (translation, edition, proofreading) focusing around one major component : quality. On your way to globalization, you will need to communicate, not only to existing customers but also to potential new ones. Whatever the language !Chez skriptó, notre objectif est de fournir des services linguistiques (traduction, édition, relecture) axés sur un élément majeur : la qualité. Sur la voie de la mondialisation, vous devrez communiquer, non seulement avec vos clients existants, mais aussi avec de nouveaux clients potentiels. Quelle que soit la langue ! Show less

Commercial

• Jan 2018 - Aug 2020

Développement de la marque en Wallonie en entreprise; en petite, moyenne et grande distribution; dans l'administration mais aussi auprès de particulier. Prospection téléphonique et sur le terrain, gestion de clientèle, de commandes; implantation de gammes; présentation produits en clientèle. Développement de la marque en Wallonie en entreprise; en petite, moyenne et grande distribution; dans l'administration mais aussi auprès de particulier. Prospection téléphonique et sur le terrain, gestion de clientèle, de commandes; implantation de gammes; présentation produits en clientèle.

Conseiller Clientèle Fidélisation

• Jul 2017 - Jan 2018

Gestion de clientèle au service fidélisation. Mon rôle consistait à renouveler les contrats de nos clients, leur donner des informations et explications sur leur contrat; gérer les éventuels mécontentements tout en assurant un service de qualité et une communication en interne améliorée. Gestion de clientèle au service fidélisation. Mon rôle consistait à renouveler les contrats de nos clients, leur donner des informations et explications sur leur contrat; gérer les éventuels mécontentements tout en assurant un service de qualité et une communication en interne améliorée.

Commercial

• Jan 2016 - Sep 2017

"Bringing you the best of Portugal" Providing high quality products for your home. Lusoglobe is a commercial representative company. We help Portuguese companies to expand across Europe. We work with different types of products, but all related to your home. Kitchen accessories, bathroom, bedroom clothing, wall painting.... presence at the Batibouw expo in Brussels. available to put in collaboration with contractors and specialists "Bringing you the best of Portugal" Providing high quality products for your home. Lusoglobe is a commercial representative company. We help Portuguese companies to expand across Europe. We work with different types of products, but all related to your home. Kitchen accessories, bathroom, bedroom clothing, wall painting.... presence at the Batibouw expo in Brussels. available to put in collaboration with contractors and specialists

Account and Project Coordinator

• Jul 2015 - Dec 2015

Project Management from the first contact (Quotation) to the final delivery. Contact with my clients on a daily basis as well as with our suppliers. Deadlines, price negociations. Administrative work for the clarification of the process workflow for every one of my clients Project Management from the first contact (Quotation) to the final delivery. Contact with my clients on a daily basis as well as with our suppliers. Deadlines, price negociations. Administrative work for the clarification of the process workflow for every one of my clients

Freelance Translator

• May 2010 - Jun 2011

Translation in different languages of Legal, Medical, Marketing and sports related documents. (FIFA, Volvo, Brussels Court, Bard Medical) in Portuguese, Spanish and English into French Translation in different languages of Legal, Medical, Marketing and sports related documents. (FIFA, Volvo, Brussels Court, Bard Medical) in Portuguese, Spanish and English into French

Process Assistant Intern

• Mar 2009 - Aug 2009

Internship in order to validate my M2 TSM. Project Management from the first contact (Quotation) to the final delivery. Contact with my clients on a daily basis as well as with our suppliers. Deadlines, price negociations. Administrative work for the clarification of the process workflow for every one of my clients Internship in order to validate my M2 TSM. Project Management from the first contact (Quotation) to the final delivery. Contact with my clients on a daily basis as well as with our suppliers. Deadlines, price negociations. Administrative work for the clarification of the process workflow for every one of my clients

stagiaire

• Mar 2008 - Jul 2008

Responsible for the redaction of Touristic descriptions in 4 languages for the travel website yourtour.com Responsible for the redaction of Touristic descriptions in 4 languages for the travel website yourtour.com

Becario

• 2008 - 2008