Experience

Hand & Stone Massage and Facial Spa

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Licensed Esthetician

  • Jul 2021 - Present



P2 Energy Services, LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• Sales Coordinator

  • Dec 2018 - Apr 2020

• Administrative Assistant

  • Feb 2018 - Dec 2018



Reliant Energy

• United States
• Utilities
• 500 - 600 Employee

• Business Services Sales Assistant/ Analyst

  • Sep 2007 - Mar 2018

  • Support a group of sales agents with pricing/RFP (Request For Pricing), contract preparation, and all account management activities for Small Business, Mid-Market and Commercial & Industrial customers•BRD (Business Requirements Documents) prepperation and presentation• AD HOC reporting for renewal and acquisition sales, budget, consultant portfolio and training• Direct contact for new and existing commercial sales and account management in deregulated market• Research and analyze energy usage to provide price and term recommendations •Monitor and report acquisition/ retention trends and revenue leakage• Proactively identify opportunities that could result in customer acquisitions, renewals, and better customer experiencesContinuous Improvement: Reviewed Business Consultant's daily tasks and provided recommendations on process improvements and streamlining opportunitiesAnnual Customer Appreciation Events: Plan, Budget, Forecast, and Coordinate events for approximately 150 – 200 high margin Reliant Energy business customersRobotic Process Automation: Automation and improvement of internal processesUser Acceptance Testing: Beta testing for end user online account management featuresPilot Program: Smart energy and time of use service plansERCOT: Included in the first group of agents to manage all markets within ERCOT marketBusiness Services