Denys Fedyshyn

Business Analyst/Consultant at Customertimes Ukraine
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Contact Information
us****@****om
(386) 825-5501
Location
UA

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Credentials

  • Salesforce Certified Platform App Builder Certification
    Salesforce
    Jun, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Nov, 2021
    - Nov, 2024
  • Business analysis modeling
    Udemy
    Feb, 2021
    - Nov, 2024
  • Business analysis
    Udemy
    Jan, 2021
    - Nov, 2024
  • Analyzing and Visualizing Data with Microsoft Power BI
    Udemy
    Oct, 2019
    - Nov, 2024

Experience

  • Customertimes Ukraine
    • Ukraine
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Analyst/Consultant
      • Jul 2021 - Present

      - Configured Salesforce org using non-coding functional; - Created and managed reports and dashboards; - Created user guides; - Conducted demo for developed functional; - Provided hyper care support for developed features; - Resolved client issue and tickets as support team member related with production the production org. - Implementation of custom internal CRM system based on Salesforce.com which is intended to manage the processes of hiring, project staffing, sales processes and project management in terms of the hours plan. It helps to stabilize project reporting, and CV creation process, to have access to any statistics at a glance and control all distributions in the company. The system is used by two types of users: portal users and platform users. - Worked with client to understand their business processes and requirements, and provided recommendations for Salesforce solutions that align with their goals; - Conducted requirement gathering sessions, documented business processes, and created functional specifications for customizations and integrations; - Designed and implemented Salesforce solutions that improve user adoption, data quality, and operational efficiency; - Developed and delivered user training programs, and provided ongoing support to ensure successful adoption of Salesforce solutions; - Conducted data analysis and reporting to provide insights into business performance and identify areas for improvement; - Managed the day-to-day administration of Salesforce, including user management, security, and configuration changes. Show less

  • EY
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business Consultant
      • Apr 2019 - Jun 2021

      - Participating in developing a scalable operational framework for the functioning of Water User Organizations (WUOs). Developed the following:i. business model, operating model (including the policies, business processes, cooperation protocols, SOPs, and other documents), ii. the organizational structure with job descriptions and RACI matrixiii. the governance systemiv. model for cooperation with state authorities and other stakeholders (agro corporation, equipment manufacturers, banks, off-takers, etc.).- Analyzing and updating policy for ERP & CRM system, support integration, communicate with vendors.- Participating in developing methodology and proposals for projects in Government & Public sector.- As a PMO member, he supervised a team of 2 members.- Conducted benchmarking and market research for various business areas (aviation, agriculture, FMCG, IT service, IT software development, HR service, biotech, pharmaceutical, manufacturing, real estate, financial service).- Designed "to-be" assets management processes for a telecom company, for implementation of IT software.- Participated in the implementation of MRP II methodology- Developed “to-be” assets management and production (manufacturing) process for a tobacco company.- Participating in developing budgeting strategy (ABC, etc.). Show less

    • Transfer Pricing Consultant
      • Jun 2018 - Apr 2019

      - Developing TP (transfer pricing) documentation.

  • Alfa-Bank
    • Russian Federation
    • Banking
    • 700 & Above Employee
    • Digital Manager
      • May 2017 - Nov 2017

      - Provided consultation about financial and functional capabilities of newly developed internet banking product; - Conducted training for banking clients and increased active users in Alfa-mobile Ukraine; - Participated in developing of a mobile banking application; - Led communication process with end-users, and propose new features for application developers; - Conducted social testing for fixing bugs - Provided consultation about financial and functional capabilities of newly developed internet banking product; - Conducted training for banking clients and increased active users in Alfa-mobile Ukraine; - Participated in developing of a mobile banking application; - Led communication process with end-users, and propose new features for application developers; - Conducted social testing for fixing bugs

Education

  • Kyiv National University of Technologies and Design (KNUTD)
    Master's degree, financial security & investigations
    2014 - 2018
  • Kyiv National University of Technologies and Design (KNUTD)
    Bachelor's degree, Finance, General
    2014 - 2016

Community

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