Denver D.
Senior Technical Support Manager at Uneekor, Inc.- Claim this Profile
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Bio
Larry Ayonn
I had the privilege of working with Denver when I started at TCL over 7 years ago. I was new to the field but had some experience with IT support and customer service. As such, I had plenty of questions and lots to learn. Denver was always happy to assist me in any way he could, even when the workload was enough to crush most people. That never changed in all the years we worked together. He was always willing to help, and was great at taking complex situations and thinking of outside the box solutions to ensure our customers were taken care of. As the team and company grew, he was a key part of making sure we were all up to speed and was always attentive to the needs of others. All teams would be fortunate to have someone like Denver onboard.
Larry Ayonn
I had the privilege of working with Denver when I started at TCL over 7 years ago. I was new to the field but had some experience with IT support and customer service. As such, I had plenty of questions and lots to learn. Denver was always happy to assist me in any way he could, even when the workload was enough to crush most people. That never changed in all the years we worked together. He was always willing to help, and was great at taking complex situations and thinking of outside the box solutions to ensure our customers were taken care of. As the team and company grew, he was a key part of making sure we were all up to speed and was always attentive to the needs of others. All teams would be fortunate to have someone like Denver onboard.
Larry Ayonn
I had the privilege of working with Denver when I started at TCL over 7 years ago. I was new to the field but had some experience with IT support and customer service. As such, I had plenty of questions and lots to learn. Denver was always happy to assist me in any way he could, even when the workload was enough to crush most people. That never changed in all the years we worked together. He was always willing to help, and was great at taking complex situations and thinking of outside the box solutions to ensure our customers were taken care of. As the team and company grew, he was a key part of making sure we were all up to speed and was always attentive to the needs of others. All teams would be fortunate to have someone like Denver onboard.
Larry Ayonn
I had the privilege of working with Denver when I started at TCL over 7 years ago. I was new to the field but had some experience with IT support and customer service. As such, I had plenty of questions and lots to learn. Denver was always happy to assist me in any way he could, even when the workload was enough to crush most people. That never changed in all the years we worked together. He was always willing to help, and was great at taking complex situations and thinking of outside the box solutions to ensure our customers were taken care of. As the team and company grew, he was a key part of making sure we were all up to speed and was always attentive to the needs of others. All teams would be fortunate to have someone like Denver onboard.
Experience
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Uneekor, Inc.
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United States
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Sporting Goods Manufacturing
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1 - 100 Employee
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Senior Technical Support Manager
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Apr 2023 - Present
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TCL North America
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United States
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Consumer Electronics
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100 - 200 Employee
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Senior Technical Support Engineer
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Jan 2021 - Apr 2023
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Technical Support Engineer
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Oct 2015 - Jan 2021
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Merge by Merative
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Service Engineer
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Feb 2015 - May 2015
• Assisted in training and provided consulting services to Merge Service Engineers with DR Systems processes after merger and acquisition during transitional period. • Assisted in training and provided consulting services to Merge Service Engineers with DR Systems processes after merger and acquisition during transitional period.
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DR Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Service Engineer \ RMA Service Supervisor
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Aug 2004 - Feb 2015
• Supervised technical staff accountable for building and troubleshooting service replacements for DR Systems Picture Archiving and Communication System (PACS) infrastructure within strict Service Level Agreements (SLA) in ISO 13485 (Medical Device) environment. • Validated work instructions for Manufacturing \ System Engineering department in Agile Software (Product Lifecycle Management PLM) before releasing to Production. • Created and reviewed Engineering change orders (ECO) for Manufacturing \ System Engineering for all product lines. • Managed and maintained ½ million-dollar service inventory used to support customer install base. Product procurement from supply channel, to refurbishment, and product testing. • Provided monthly statistical reports to management on root cause analysis for hardware returns based on a description of failure from trouble tickets in Heat Service Management. • Communicated deficiencies in non-conformity to other functional groups, service management, engineering, development, and purchasing. • Generated and maintained appropriate documentation and work instructions associated with the Service Repair lab activities. Then provide training when released. • Track, monitor, and conducted follow-up with contracted 3rd party repair vendors. • Conducted internal audits to support FDA and TUV standards. • Provided phone and email support to remote tier III Technical Support and Field Service Engineers for service replacement installations. Show less
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Raytheon|Websense
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United States
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Software Development
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200 - 300 Employee
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Sr. EIM Analyst
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Oct 2004 - Apr 2011
• Assisted in the development of test plans and documented test findings. • Worked with other Configuration Management team members to develop, deploy and maintain internal tools, metrics, and reports for use by Engineering and Management. • Research latest vulnerabilities and website exploit methods. • Assisted in the development of test plans and documented test findings. • Worked with other Configuration Management team members to develop, deploy and maintain internal tools, metrics, and reports for use by Engineering and Management. • Research latest vulnerabilities and website exploit methods.
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Best Buy
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Retail
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700 & Above Employee
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Geek Squad
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Oct 2007 - Jan 2009
• Facilitate in-store sales, upgrades, and installations. • Provide initial contact with clients and check in products for service. • Perform basic testing to determine product needs and service solutions. • Facilitate in-store sales, upgrades, and installations. • Provide initial contact with clients and check in products for service. • Perform basic testing to determine product needs and service solutions.
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Speak with a Geek
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Greater San Diego Area
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Technical Support Supervisor
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Apr 2002 - Aug 2004
• Supervised 20 – 40 help desk technicians \ interns during 3rd shift (overnight). • Trained technicians company protocols, customer care escalation, and troubleshooting techniques. • Reviewed support technician’s statistics, case workload, and work scheduling with manager. • Supervised 20 – 40 help desk technicians \ interns during 3rd shift (overnight). • Trained technicians company protocols, customer care escalation, and troubleshooting techniques. • Reviewed support technician’s statistics, case workload, and work scheduling with manager.
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Best Buy
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Retail
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700 & Above Employee
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Service Technical Supervisor
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Jan 2001 - Apr 2004
• Supervised 12+ technicians in servicing 300–500 computer repairs monthly. Secondin charge of Computer Sales Department that oversaw 20+ person sales team.• Responsible for interviewing, hiring, and delivering performance evaluations on servicetechnicians. Trained employees on company policies and procedures, customer service,and sales.• Attended monthly district meetings to establish and maintain successful sales quotas,logged daily sales and created statistical reports on current versus previous revenuesbased on company expectations while managing labor control for the department.• District Trainer for 3 months, responsible for training senior technicians to become Supervisors in the southern California / Arizona district. Show less
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Service\Sales Technician
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Aug 2000 - Jan 2001
• Sales of computer packages, accessories, and Performance Service Plans.• Responsible for opening and closing department, directing shipping, receiving andstorage of merchandise.• Providing customers with an unforgettable shopping experience in a $20 million dollarannual revenue Computer Sales department.
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Webasyst Inc.
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Greater San Diego Area
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Website Administrator
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Feb 1999 - Aug 1999
• Maintained 7 web sites on a daily basis to ensure aesthetics, updates and functionality. • Responsible for maintaining network repair, upgrades, building PC’s and daily backups of network server. • Enhanced design techniques in Dream Weaver, FrontPage, Photoshop, Flash, and Microsoft Office suite. • Maintained 7 web sites on a daily basis to ensure aesthetics, updates and functionality. • Responsible for maintaining network repair, upgrades, building PC’s and daily backups of network server. • Enhanced design techniques in Dream Weaver, FrontPage, Photoshop, Flash, and Microsoft Office suite.
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Community
