Denver Afonso
Duty Manager at Charleville Park Hotel- Claim this Profile
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English Full professional proficiency
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Hindi Professional working proficiency
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Portuguese Professional working proficiency
Topline Score
Bio
Credentials
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First aid(CPR)
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Experience
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Charleville Park Hotel
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Ireland
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Hospitality
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1 - 100 Employee
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Duty Manager
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Sep 2022 - Present
o Responsible during your shift for the health, safety and security of guests and employees of the hotel. o Dealing with guest queries, comments and complaints as they arise and follow through to completion. o Meet organizers of events and meetings and act as a point of contact, checking requirements to ensure a high standard of service is delivered o Liaise with other members of the Management Team to ensure smooth running of operations in the hotel o Lead and motivate staff by example ensuring effective communication between departments. o To work as part of the management team to be innovative with regards proposals and ideas to increase all over business sales. o To lead and to be able to multi task in a fast-paced environment. o To assist in managing functions in the hotel. o To perform Duty Management shifts diligently and without compromise as a result of any extra duties assigned. o To ensure staff rotas are adhered to. o To ensure that all departments are kept fully informed of guest requirements. o To accept ownership, and control of the day to day running of the Hotel. o To ensure the development and training of staff in new systems methods and procedures that may be introduced into all areas from time to time. o To work with the Departmental Managers in the control and organisation all staff within the areas. o To attend Management Meetings as required, ensuring effective communication at all levels. Show less
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Silversea Cruises
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Monaco
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Travel Arrangements
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700 & Above Employee
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Butler
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Jan 2018 - Sep 2022
• Responsible for preparing guest suites according to guest preference and history. • Assists in booking reservation for restaurants ,spa, shore excursions and private tours as required. • Responsible for in-suite dining, afternoon tea, canapé service and private parties. • Ensure that crockery, cutlery and glassware is always stocked and kept clean as per standard. • Maintain guest wardrobe as per guest request. • Refreshing of suites and assist with Turndown along with the suite attendant. • Coordination of Laundry, wet cleaning, pressing collection and delivery. • Provide packing and unpacking service. • Ensure that butler pantries are kept clean at all times by following the USPH. Show less
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Constance Hotels & Resorts
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Mauritius
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Hospitality
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500 - 600 Employee
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Butler
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Jan 2016 - Aug 2017
• Taking care of the villa guest from arrival until departure. • Provide food and beverage service(serving breakfast,lunch,dinner) when requested. • Assist with packing/unpacking with luggage upon request. • Handling the cutlery, crockery and glassware in the villa, ensuring that its clean and polished. • Identify and anticipate guest needs and ensure personalized service is provided. • Setting up the room for the arriving guest as per guest history or request. • Assist with any plans or arrangements the guest intends to make during their stay. • Arranging excursions, making restaurant reservations for the villa guest. • Organise BBQ in the villa, breakfast on the beach ,special bath ceremony, romantic sun downer,etc Show less
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Ritz carlton ,Abu dhabi
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Abu Dhabi
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Villa butler
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Apr 2014 - Jan 2016
-Escort and welcome guests on arrival (explaining the features of the room and describing our services) -Offer coffee or tea upon arrival and with the wake-up call -Packing and unpacking of guest luggage and organizing guest belongings as per guest request -Pick up and delivery of valet work (laundry, dry-cleaning and pressing) -Shoe shine service -Deliver amenities to rooms on expected arrival -Deliver afternoon amenities (turn down service) and fruits to occupied rooms -Escort and welcome guests on arrival (explaining the features of the room and describing our services) -Offer coffee or tea upon arrival and with the wake-up call -Packing and unpacking of guest luggage and organizing guest belongings as per guest request -Pick up and delivery of valet work (laundry, dry-cleaning and pressing) -Shoe shine service -Deliver amenities to rooms on expected arrival -Deliver afternoon amenities (turn down service) and fruits to occupied rooms
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Atlantis Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Restaurant waiter cum cashier
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Feb 2012 - Mar 2014
-Greeting and acknowledging the guest in the respective restaurant. -Performing cashiering functions such as giving discounts, foreign currency , folio payments, refunds, voids, debit/credit transactions etc -Ensuring that the guest receives the bill accurately. -Maintain floats thus ensuring smooth efficient flow of cash payment. -Ensures that side stations are properly set up and maintained in a clean and orderly fashion. -Follows the established service sequence and have thorough menu and F&B product knowledge. Show less
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Ramada,Goa
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Goa, India
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Front office agent
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Oct 2010 - Jan 2012
• Promptly and courteously register guest and assign them rooms. • Welcome guest, take special care of VIP's and handle guest complains in the absence of GRE. • Complete pre registration formalities and execute government formalities regarding foreigners. • Maintain guest room keys and provide up-to-date information on the hotel and city to the guest. • Post all guest charges and credit into their respective folios. • Up selling rooms and other additional facilities to the guest. • Disburse petty cash and authorized paid outs • Settle all guest bills upon departure • Cash foreign currency as per bank regulations and prepare the necessary documentation Show less
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Education
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2005 - 2009
Sarosh Institute of Hotel Administration
Bachelor's Degree, Bachelor Of Hotel Management -
2003 - 2005
R.M.S College Margao
HSSC -
1994 - 2003
Loyola High School , Goa
SSC
Community
