Denny Singleton
Director of Service Delivery at Invoke- Claim this Profile
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Topline Score
Bio
Tim Johnson
I had the pleasure of working with Denny on an IT carve out project for a Fortune 500 retailer. Denny is by far the strongest project manager professional that I have ever worked with and ended up morphing his roll to to the point where he was considered a key leader of the massive year-long effort. No matter what obstacle was thrown at him (and there were many) he was able to keep his poise and professionalism and calmly find a way to succeed. Denny impressed with his knowledge of network systems and cloud migration as well as his expertise in project management. I learn a lot from watching Denny work and I am thankful to have been on his team!
Edward Fry, MS, MCT, MCSE, SA, PSM, PMP
What strikes me first about Denny is his amazing ability to keep so many important activities in motion at the same time - and not drop any of them! Then, as I spent time working with him, the method behind the madness became clear. Denny does not just lead a support unit. He uses support to drive a full circle of empowerment around each customer. Support becomes implementation and consulting, which becomes new sales, which in turn drives more support, which leads to more consulting.... In other words, value multiplies under Denny's superb leadership. What is even better, however, is how Denny imparts these skills to everyone on his team. He mentors each team member with wisdom and empathy. They then form these virtuous circles around their own customers, and Denny's impact is magnified many times over. I am honored to have worked with Denny, and he will serve the needs well of any organization that needs to drive customer satisfaction and growth.
Tim Johnson
I had the pleasure of working with Denny on an IT carve out project for a Fortune 500 retailer. Denny is by far the strongest project manager professional that I have ever worked with and ended up morphing his roll to to the point where he was considered a key leader of the massive year-long effort. No matter what obstacle was thrown at him (and there were many) he was able to keep his poise and professionalism and calmly find a way to succeed. Denny impressed with his knowledge of network systems and cloud migration as well as his expertise in project management. I learn a lot from watching Denny work and I am thankful to have been on his team!
Edward Fry, MS, MCT, MCSE, SA, PSM, PMP
What strikes me first about Denny is his amazing ability to keep so many important activities in motion at the same time - and not drop any of them! Then, as I spent time working with him, the method behind the madness became clear. Denny does not just lead a support unit. He uses support to drive a full circle of empowerment around each customer. Support becomes implementation and consulting, which becomes new sales, which in turn drives more support, which leads to more consulting.... In other words, value multiplies under Denny's superb leadership. What is even better, however, is how Denny imparts these skills to everyone on his team. He mentors each team member with wisdom and empathy. They then form these virtuous circles around their own customers, and Denny's impact is magnified many times over. I am honored to have worked with Denny, and he will serve the needs well of any organization that needs to drive customer satisfaction and growth.
Tim Johnson
I had the pleasure of working with Denny on an IT carve out project for a Fortune 500 retailer. Denny is by far the strongest project manager professional that I have ever worked with and ended up morphing his roll to to the point where he was considered a key leader of the massive year-long effort. No matter what obstacle was thrown at him (and there were many) he was able to keep his poise and professionalism and calmly find a way to succeed. Denny impressed with his knowledge of network systems and cloud migration as well as his expertise in project management. I learn a lot from watching Denny work and I am thankful to have been on his team!
Edward Fry, MS, MCT, MCSE, SA, PSM, PMP
What strikes me first about Denny is his amazing ability to keep so many important activities in motion at the same time - and not drop any of them! Then, as I spent time working with him, the method behind the madness became clear. Denny does not just lead a support unit. He uses support to drive a full circle of empowerment around each customer. Support becomes implementation and consulting, which becomes new sales, which in turn drives more support, which leads to more consulting.... In other words, value multiplies under Denny's superb leadership. What is even better, however, is how Denny imparts these skills to everyone on his team. He mentors each team member with wisdom and empathy. They then form these virtuous circles around their own customers, and Denny's impact is magnified many times over. I am honored to have worked with Denny, and he will serve the needs well of any organization that needs to drive customer satisfaction and growth.
Tim Johnson
I had the pleasure of working with Denny on an IT carve out project for a Fortune 500 retailer. Denny is by far the strongest project manager professional that I have ever worked with and ended up morphing his roll to to the point where he was considered a key leader of the massive year-long effort. No matter what obstacle was thrown at him (and there were many) he was able to keep his poise and professionalism and calmly find a way to succeed. Denny impressed with his knowledge of network systems and cloud migration as well as his expertise in project management. I learn a lot from watching Denny work and I am thankful to have been on his team!
Edward Fry, MS, MCT, MCSE, SA, PSM, PMP
What strikes me first about Denny is his amazing ability to keep so many important activities in motion at the same time - and not drop any of them! Then, as I spent time working with him, the method behind the madness became clear. Denny does not just lead a support unit. He uses support to drive a full circle of empowerment around each customer. Support becomes implementation and consulting, which becomes new sales, which in turn drives more support, which leads to more consulting.... In other words, value multiplies under Denny's superb leadership. What is even better, however, is how Denny imparts these skills to everyone on his team. He mentors each team member with wisdom and empathy. They then form these virtuous circles around their own customers, and Denny's impact is magnified many times over. I am honored to have worked with Denny, and he will serve the needs well of any organization that needs to drive customer satisfaction and growth.
Credentials
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Microsoft 365 Certified: Fundamentals
MicrosoftJan, 2023- Nov, 2024 -
Microsoft Certified: Information Protection Administrator Associate
MicrosoftApr, 2023- Nov, 2024 -
Microsoft Certified: Security Operations Analyst Associate
MicrosoftJan, 2023- Nov, 2024
Experience
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Invoke
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Service Delivery
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Jan 2022 - Present
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Tridius
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United States
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Information Technology & Services
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1 - 100 Employee
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Infra Project Lead
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Mar 2021 - Jan 2022
Tridius focuses on delivering exceptional strategy and Microsoft cloud solutions that connect people and solve business challenges. We help businesses grow by immersing ourselves in our clients’ environments—from strategy to operations and beyond Tridius focuses on delivering exceptional strategy and Microsoft cloud solutions that connect people and solve business challenges. We help businesses grow by immersing ourselves in our clients’ environments—from strategy to operations and beyond
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Director Delivery Management
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May 1998 - Jan 2021
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Support Practice manager
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Jul 2012 - Jul 2015
Managed team of TAMs to deliver Premier Services across Texas, Oklahoma, & Arkansas. Customers included 5 of the top fortune 10 accounts. Responsibilities include Contract management, negotiations, Hiring, Career Development, & Portfolio Management. Ranged from $15M to $20M business.
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Services Executive
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Jul 2008 - Jul 2012
Sold Premier and MCS Engagements to Houston-based accounts. While in role, exceeded quota each year and developed multiple accounts who previously had not purchased Consulting services from Microsoft. Engagements sold include both Infrastructure & Development engagements.
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Engagement Manager
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2004 - 2009
Manage and lead MCS Consulting Engagements across Houston. Responsible for Project customer communications, staffing, and delivery of MCS Enggaements ranging from a few weeks to muti-million dollar engagements
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Consultant
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May 1998 - Jul 2004
Infrastructure Consultant for Microsoft, concentrated on Platform Management systems, including MOM, SMS, & Active Directory. While a Consultant during this period, collaborated to create new reporting system for SMS that was eventually adopted into the product. Won 'Circle of Excellence' award - which recognizes top 2% performers of Microsoft.
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Education
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Prairie View A&M University
Bachelor of Science (BS), Mathematics -
Prairie View A&M University