Experience

ICOMM, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• MMS Specialist

  • Mar 2017 - Present

  • Participates in first-level support and troubleshooting to mobility end-users for ICOMM’s global client base. Simultaneously works toward customer acquisitions of Cell Nuvo clients. • Effectively resolves both carrier issues and device issues for global users. Developed remote work habits, while also engaging in premier customer support and consulting in team setting of high-level professionals. • Facilitated multiple large-scale inventory projects using data aggregation of invoice records and optimization reports. • Has developed a newfound understanding of global client needs and markets, time-sensitive projects, and the telecommunications industry. • Uses Excel, Cloud-based data storages, Outlook, Skype client support, and Verizon’s B2B E-Commerce platform. Show less



Bacci Pizzeria

• United States
• Restaurants
• 1 - 100 Employee

• Sales Associate

  • May 2015 - Mar 2016

  • Gained in-depth exposure to managing and upholding operations of a high-functioning restaurant. Developed close relationship with management and was mentored with a focus on small business management. • Provided outstanding customer service, fulfilled large-scale orders, and received recommendations/promotions by employer. • Gained knowledge and expertise of inventory management, brand representation, and effective marketing initiatives that resulted in high volume clients and orders. • Learned first-hand the importance of project management, culinary skills, customer transactions, and dealing with clients of diverse backgrounds. Interviewed owner and manager of the store to attain further guidance on career options and applications of my business management experience. Show less



DePaul University

• United States
• Higher Education
• 700 & Above Employee

• EDGE Team Member

  • Sep 2014 - Jun 2015

  • Promoted all workshops and events related to the physical fitness division of DePaul University. Helped strategize and implement marketing plans to promote recreational activities among the student body. • Marketed CLIF Bar promotions, assisted in event-planning, and gained professional experience. • Facilitated inventory inspections on recreational supplies, while discerning a distinct interest in customer and client relations. • Engaged in weekly meetings with team members to formulate new marketing initiatives and refine current methods of student involvement. CPR/AED Certified. Show less