Experience

GOOD SHEPHERD LUTHERAN HOME

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• • Feb 2023 - Present

• • Aug 2016 - Feb 2023



Sand Companies, Inc.

• Real Estate
• 1 - 100 Employee

• User Support Specialist

  • Sep 2014 - Aug 2016



Cathedral High School, St. Cloud, MN

• United States
• Education Administration Programs
• 1 - 100 Employee

• Technology Support Specialist

  • Feb 2007 - Aug 2014

  • Provide PC and Mac hardware and software assistance to 85 faculty and staff • Monitor and assist students in 2 computer labs • Communicate technical information verbally and in writing to non-technical users • Organize multiple tasks, initiate actions, and work independently to achieve department goals • Setup and maintain classroom technology • Troubleshoot, repair and maintain hardware and software for 55 desktop computers, 460 student laptop computers, and 50 iPads • Maintain all networked campus printers and copy machines • Build disk images and snapshots of application installation processes • Create, setup and manage electronic mail accounts on computers and cell phones • Create and manage Active Directory user accounts, organizational units and security groups • Establish and maintain daily, weekly and monthly network backup procedures • Implement and monitor network and data security measures • Install and maintain software for facility access control and security video systems • Setup and maintain VMware infrastructure consisting of 12 virtual servers • Coordinate license agreements with software vendors • Assist in creating a campus technology plan and technology budget • Assist in evaluating and recommending new hardware and software • Maintain inventory of the organization's hardware and software assets • Oversee and coordinate the activities of student and seasonal workers Show less



Arvig Communication Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Internet Help Desk Technician

  • Aug 2006 - Feb 2007

  • Provide customer service by telephone • Resolve issues related to accessing the internet and using e-mail • Resolve router, modem, and LAN issues • Document calls through internal ticket system • Provide customer service by telephone • Resolve issues related to accessing the internet and using e-mail • Resolve router, modem, and LAN issues • Document calls through internal ticket system



St Cloud Technical and Community College

• United States
• Higher Education
• 100 - 200 Employee

• Help Desk Technician

  • May 2005 - Jul 2006

  • Assist users with hardware and software issues • Install and maintain computer equipment and peripherals • Install and customize application software • Resolve computer configuration and network problems • Install LAN cable and connect computers to the network • Work as part of a team to manage user accounts • Respectfully communicate MnSCU and college policies to maintain system integrity • Assist users with hardware and software issues • Install and maintain computer equipment and peripherals • Install and customize application software • Resolve computer configuration and network problems • Install LAN cable and connect computers to the network • Work as part of a team to manage user accounts • Respectfully communicate MnSCU and college policies to maintain system integrity