Denny L.
Case Manager at HomeFirst- Claim this Profile
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English Native or bilingual proficiency
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Vietnamese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Basic Life Support (BLS)
American Heart Association
Experience
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HomeFirst
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United States
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Non-profit Organizations
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100 - 200 Employee
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Case Manager
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Oct 2022 - Present
- Provide intensive street and encampment-based case management to the unhoused population at targeted locations throughout the City of San Jose- Conduct VI-SPDATS assessments as appropriate to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and/or placement.- Link and coordinate services to community resources including, health care, Benefits application, employment counseling, family reunification, etc.- Appropriately complete data collection, Salesforce, HMIS data entry, paperwork, and activities tracked within 2 business days.- Facilitated interaction with Homefirst and Goodwill of Silicon Valley Headquarters to obtain additional donations for unhoused individuals.- Trained and mentored new hires on policies, procedures, and daily duties Show less
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Outreach Specialist
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Jun 2022 - Oct 2022
- Provided minimal street-based outreach services, contacting homeless persons in all places where they congregate, including encampments, shelters, etc.- Utilized Salesforce and HMIS to update encampment and client information.- Responded to the Homeless Helpline calls/emails for assistance.- Provided UPLIFT requests for those who qualify.- Transport clients, in an agency vehicle, to the BRC shelter or other appropriate destinations.
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Vaccine Outreach
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Apr 2022 - Jun 2022
- Provide outreach to homeless encampments, vaccination sites, emergency shelters, and other county and community sites.- Educated and provided clear information regarding the COVID-19 vaccine's availability, side effects, and benefits to unhoused population- Assisted homeless community with COVID-19 vaccine appointments through VHHP, primary health care provider, and other County and community sites- Provided additional information and referral to HomeFirst Homeless Helpline and services available to the unhoused community. Show less
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Crossover Health
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United States
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Hospitals and Health Care
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500 - 600 Employee
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Patient Care Host
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Jan 2022 - Apr 2022
- Welcomed clients and handled all client interactions with the highest level of hospitality and professionalism. - Assisted with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery - Assisted members by answering calls, scheduling appointments, responding to emails, and following up with member needs and concerns - Demonstrated knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit-specific requirements, in order to support clients. Show less
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Education
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2023 - 2025
San Jose State University
Master of Public Health - MPH -
2017 - 2021
San Jose State University
Bachelor of Science - BS, Public Health -
2013 - 2017
Yerba Buena High School
Community
