Experience

XS Brokers

• United States
• Insurance
• 100 - 200 Employee

• CSR

  • Oct 2022 - Present

  United States



Harvard Pilgrim Health Care

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Employer Services Specialist

  • Jun 2022 - Oct 2022

  United States

• Prospective Member Specialist

  • Oct 2019 - Jun 2022

  Quincy, Massachusetts

• Associate Member Services Specialist

  • Aug 2018 - Oct 2019

  Quincy, Massachusetts

• Sr Member Serivices Rep

  • Sep 2016 - Aug 2018

  Quincy, Massachusetts



Salem Media Group

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Board Op/Producer/Executive Producer

  • Nov 2017 - Feb 2020

  Quincy, Massachusetts Executive Producer for Car Dr Show. Board Op for North Eastern University Hockey



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Sales Retention

  • Apr 2016 - Sep 2016

  Malden, Massachusetts



Park Place Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Rep

  • Dec 2011 - Apr 2016

  Marlborugh, MA Take incoming calls Open trouble tickets and assign to qaulified techs Support field techs in coordinating part logistics and priding parts as needed. Working on CompTIAA A+ Certification



WEEI Sports Radio Network

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Board Op/Producer

  • Feb 2014 - Oct 2014

  greater boston area Produce live sports talk shows. Back up Red Sox production as needed



Salem Media Group

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Board Op./ Producer

  • Jul 2006 - Mar 2012

  Monitor all three stations in location; WROL, WTTT, WEZE Produce Live talk program "The Car Dr. with John Paul"



US Edge

• IT Services and IT Consulting
• 1 - 100 Employee

• National Customer Service Rep/Dispatcher

  • Jul 2010 - Dec 2011

  Norwood, MA USA Find qualifies techs for various telecommunications and IT Support needs. Negotiate rates with techs in regards to work that needs to be completed.



CBS Radio

• United States
• Entertainment
• 700 & Above Employee

• Board/Op

  • 2009 - 2010

  Produce live talk shgows and load conternt onto web



Trans National Comm. Int'l

• Sr. Customer Service Representative Level II

  • May 2007 - Sep 2009

  Global Crossing, via Web and Phone for long distance repair issues. Monitor and expedite, if necessary, trouble tickets of all issues Update, input and track open tickets throughout the day Answer all billing related issues Proactively call customers with status and updates Troubleshoot and/or escalate customer issues Monitor all T-1 circuit issues Contact all LEC's for Local service effecting issues Point of contact for major accounts Train fellow team members on… Show more Global Crossing, via Web and Phone for long distance repair issues. Monitor and expedite, if necessary, trouble tickets of all issues Update, input and track open tickets throughout the day Answer all billing related issues Proactively call customers with status and updates Troubleshoot and/or escalate customer issues Monitor all T-1 circuit issues Contact all LEC's for Local service effecting issues Point of contact for major accounts Train fellow team members on systems for Local issues

• Local Provisioning Specialist II

  • May 2006 - May 2007

  Accurately input all information from sales orders into computer systems Update existing accts. with new features as needed Search and add new Telephone numbers to new and existing accounts Send out confirmation letters to all parties advising status of orders Assist with repair/customer care for features and out of service issues Research and add DSL services to qualified customers as needed.

• Toll Free Specialist

  • Apr 2004 - May 2006

  Process orders for Toll Free numbers to get ported over to our Resporg ID Search for and reserve vanity Toll Free Requests Activate Toll Free numbers when Dedicated Circuits are Turned Up Build routing information when needed Update existing records when needed

• Order Input Specialist

  • Apr 2003 - Apr 2004

  Accurately input all information from sales orders into computer systems Handle expedite orders within one hour of receipt Update existing accts. with new features as needed

• Customer Service Representative

  • Feb 2002 - Apr 2003

  Global Crossing, via Web and Phone for long distance repair issues. Monitor and expedite, if necessary, trouble tickets of all issues Update, input and track open tickets throughout the day Answer all billing related issues Proactively call customers with status and updates Troubleshoot and/or escalate customer issues Monitor all T-1 circuit issues



Entercom

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Board Op/Producer

  • Sep 2008 - Feb 2009

  Greater Boston Area Edit pre recorded shows and input them into system for scheduled broadcast. Assisted producing Boston Red Sox broadcast Produced live programming.



Network Plus

• Customer Service Repair

  • 2000 - 2002

  Open trouble tickets for customers when they come in from either phone calls or emails. Work International trouble tickets as well. Understand priority of cases and know when to escalate when needed. Training of procedures for after hours and during the day.



State Street Corp

• Fund Accountant

  • Dec 1998 - Oct 2000

  Manage all assigned Funds Pull reports for all discrepancies Work closely with Sr reps. To make sure all balances were correct



Union Ins. Co

• Accts payable/receivable rep

  • Apr 1995 - Dec 1998

  Process Lock Box Assign payments to proper accounts and policies Research and process payments to policies Process and balance out account currents Process special bills for amendments to poilices