Dennis Pihl Madsen
Head of Aftermarket & Service at Kärcher Danmark- Claim this Profile
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English Full professional proficiency
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Danish Native or bilingual proficiency
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German Elementary proficiency
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Swedish Elementary proficiency
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Norwegian Elementary proficiency
Topline Score
Bio
Credentials
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IPMA Certified Project Manager
PM-ZERTNov, 2011- Oct, 2024
Experience
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Kärcher Danmark
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Denmark
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Retail Office Equipment
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1 - 100 Employee
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Head of Aftermarket & Service
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Apr 2016 - Present
Responsible for Technical Services, Servicepartners and Service Team
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Customer Service Manager
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Apr 2017 - May 2022
Responsible for Customer Service Team, Strategic Development, Daily Operations and Staff Performances
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Landis+Gyr
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Switzerland
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Key Account Manager (Occupational Health & Safety Officer)
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Apr 2013 - Feb 2016
Responsible for a portfolio of strategic important customers within the utility business, building sales strategies, identifying sales opportunities, supplying project management skills, ensuring high standard of customer service and partnership with the customers.Responsible for managing, documenting, reporting and certification of Quality (ISO 9001) and Occupational Health & Safety (OHSAS 18001) Systems within the Danish Organisation of Landis+Gyr.
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Service Delivery Manager (Occupational Health & Safety Officer)
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Oct 2011 - Mar 2013
Responsible for aftersales, project management, identifying potential opportunities, coordination of customer services, building relationship and partnership.Responsible for managing, documenting, reporting and certification of Quality (ISO 9001) and Occupational Health & Safety (OHSAS 18001) Systems within the Danish Organisation of Landis+Gyr.
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Project Manager
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Aug 2009 - Oct 2011
Project Managing of strategic important "turnkey" project, containing AMR/AMI Software solution and field replacements of 200.000+ Energy meters (SMART Meters), for the utility company TRE-FOR A/S, in the triangle area of Jutland (Denmark). Planning, Execution, Documentation, Reporting, Quality and Handover.Responsible for managing, maintaining and improvement of the Quality System (ISO9001) and Occupational Health and Safety System (OHSAS 18001) as well as relevant National regulations at Landis+Gyr (DK). Show less
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Quality Manager
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Apr 2008 - Aug 2009
Responsible for developing, managing, documenting and improvement of the Quality System (ISO9001) and Occupational Health and Safety System (OHSAS 18001) as well as relevant National regulations at Landis+Gyr (DK).
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Head of Laboratory Operations
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2003 - Mar 2008
- Ledelsesansvar for 20 medarbejdere indenfor test, kalibrering, ejendoms- og drift service- Laboratorierne i Danmark (Herlev) og England (Guildford)- Optimering, ressource udnyttelse og kvalitetsstyring- Personale- og produktionsmøder (LEAN)- Udviklingssamtaler og kompetenceudvikling af produktionsteam- Ansættelser og afskedigelser- Indkøb af test- og kalibreringsudstyr- Repræsentant v. internationale IECEE standardiseringsmøder vedr. installationsmateriel- DANAK Underskriftsberettigede Show less
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Engineering Group Leader
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2002 - 2003
- Ledelsesansvar for 12 medarbejdere i afdelingerne for inst.-, mat. analyser og ledningsmateriel.- Optimering, ressourceudnyttelse og kvalitetsstyring- Personale- og produktionsmøder (LEAN)- Udviklingssamtaler og kompetenceudvikling af produktionsteam- Ansættelser og afskedigelser- Repræsentant ved internationale IECEE standardiseringsmøder vedr. installationsmateriel- DANAK Underskriftsberettigede
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Project Engineer
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1997 - 2002
- Prøvning- og Certificering af Ledningsmat. i henhold til DK, EU (LWD) og Intern. Standarder- Prøvning- og Cert. af Stikpropper og Ledningssæt i henhold til DK, EU (LWD), Intern. Standarder- Sikre høj standard af kundeservice og partnerskab- Salgsopfølgning og projektledelse- Udarbejdelse af tilbud og kravspecifikationer- Repræsentant ved internationale IECEE CB standardiseringsmøder indenfor installationsmateriel- DANAK Underskriftsberettigede- Arbejdsmiljørepræsentant Show less
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DEMKO A/S
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Norway
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Software Development
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Testing Technician
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1993 - 1997
Analyzing, Evaluating, Testing and Documentation of electrical products under the category of Cables and Supply Cords, towards National and International Standard, as basis for CB, CCA and Nordic Certification Schemes. Analyzing, Evaluating, Testing and Documentation of electrical products under the category of Cables and Supply Cords, towards National and International Standard, as basis for CB, CCA and Nordic Certification Schemes.
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Elektriker (Electrical Contractor)
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1992 - 1993
Project Manager, Intelligent Building Automation, Process and Production Automation, Quality Control Project Manager, Intelligent Building Automation, Process and Production Automation, Quality Control
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Elektriker (Electrical Contractor)
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1987 - 1993
Refurbishment of electrical installation in buildings, Intelligent Building Automation, Professional Process and Production Automation, Project Manager, Building Site Manager, at Locations in Denmark and The Netherlands. Refurbishment of electrical installation in buildings, Intelligent Building Automation, Professional Process and Production Automation, Project Manager, Building Site Manager, at Locations in Denmark and The Netherlands.
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Education
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2011 - 2011
Resultance GmbH, Germany
IPMA Certified, International Project Management -
2002 - 2008
UL International DEMKO
Ledelse (Leadership) -
1992 - 1999
Vestegnens Handelskole
Merkonom (enkeltfag), Virksomhedsledelse -
1987 - 1991
Frederiksberg Tekniske Skole
Mesterlære, Elektriker (Electrical Contractor)
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