Product Owner

• Nov 2022 - Present

Remote IT Project Manager

• Sep 2018 - Oct 2022

Coordinated and managed projects of medium and high complexity from initiation to close-out in a distributed, multi-cultural team that developed E-commerce websites (in-house PHP & MySQL-based MVC platform) and mobile apps (Flutter).• Performed project decomposition into iterations and defined timeframe estimates for each, including development, testing, and deployment.• Gathered and supervised cross-functional teams of up to 9 people.• Prioritized team activities for effective work on projects to deliver all tasks and development iterations on time, within the project scope and budget.• Successfully managed up to three projects simultaneously with a total staff of 20 people.• Learned the ultimate importance of providing teams with the information they need in a timely manner to avoid ambiguity.• Mentored team members by fully explaining the expectations, providing assistance in overcoming obstacles, and increasing performance.• Gained more creative and efficient approaches from the team by enabling a collaborative decision-making process from the start, stating the goals of specific deliverables and eliciting the team’s input on how to achieve them.• Facilitated conflict resolution between customers and teams to prevent potential losses for the company.• Maintained communication with stakeholders at multiple levels including tech, product, design, QA, program director, and owners. Brought up and articulated issues.• Provided customers with project progress reports via emails and daily/weekly calls.• Applied changes and corrections to the subsequent iterations based on clients’ feedback.• Formulated and executed IT project delivery procedures to guide technology and business project transition into production. Show less

Regional Sales Manager

• Sep 2016 - Aug 2018

Sales team management and sales to key customers.• Managed a multicultural team of six people in various time zones.• Monitored and motivated everyone on the team to perform well on their designated tasks and goals.• Developed and applied new methodologies (prospecting) that improved team performance and sales growth.• Gained internal stakeholders’ buy-in to launch a new business matching platform that increased the company’s revenue.• Conducted meetings with key clients to review and define product requirements, agree on the budget and preliminary project scope, and schedule of delivery;• Assisted PMs to convince key clients to provide additional funds/time for projects or say no to them. Show less

Remote Tech Sales Representative

• May 2014 - Aug 2016

Hosted software platform and Custom development sales activities.• Communicated with clients to elicit, analyze and understand client’s system and business requirements;• Verified and ensured client awareness of system requirements;• Compiled initial functional requirements and forwarded them to PM;• As a client-facing agent, together with PM, verified and ensured deliverables conform to the scope prior to, and following the delivery of the project

Junior Project Manager

• Nov 2013 - Apr 2014

Managed the creation of a dental appointment scheduling system, where the development process strongly emphasized automated testing. • Developed project plans in consultation with stakeholders, including the client and staff. • Performed task estimates together with the software developers. • Monitored project progress and staff performance to ensure on-time and on-budget delivery. • Consulted with senior staff to seek guidance and input during key phases of the project. • Improved communication skills through constant interaction with clients, team members and other stakeholders. • Learned leadership skills by being in charge of several team members, motivating and encouraging them to work hard to complete the project successfully. • Gained organization and time management skills by keeping track of the tasks and deadlines associated with the project. Show less

Tech Sales Representative

• Jun 2011 - Oct 2013

• Made cold phone calls and performed initial customer communication.• Formulated and made follow-ups on project quotes, closed project sales.• Communicated with company prospects and clients to review and understand theircustom projects’ system requirements.• Performed upselling services to customers.• Verified and ensured client awareness of system requirements.• Estimated the cost of the project with developers and designers.• Made proposals to prospects or clients and convinced them to use the company's services.• Prepared project scope in cooperation with PMs and developers. Show less

Tech Sales Assistant

• Jun 2008 - May 2011

• Established initial customer communication.• Analyzed customers' needs and recommended software products.• Built relationships with clients and encouraged long-term buyers.

Supervisor

• May 2010 - Aug 2010

Managed a staff team of 15 people to work in 9 venues in three different towns. • Performed training for staff. • Created weekly schedules for each venue. • Ensured proper service delivery at each location on daily basis. • Actively communicated with each venue management. • Made weekly performance reports for company management. • Was appreciated by one of the toughest company's client. Managed a staff team of 15 people to work in 9 venues in three different towns. • Performed training for staff. • Created weekly schedules for each venue. • Ensured proper service delivery at each location on daily basis. • Actively communicated with each venue management. • Made weekly performance reports for company management. • Was appreciated by one of the toughest company's client.