Dennisis Jae O.
Product Support Specialist at Merchbar- Claim this Profile
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Bio
Ken Layug
Dennisis Jae (or DJ as we call him) started with 24-7 Intouch as an agent. Even when in training, we already noticed his ability to influence the people around him. We knew this person will become a leader someday. Time passed and we opened several Team Leader positions. He was one of the skilled few who were able to qualify and get the job. One things that I admire about DJ is the ability to discern (or sometimes who things on a different perspective) on issues. He was well loved by his Team and provided not only performance coaching but also life coaching to his team. He was also tapped to help launch a new program as a Senior Team Lead. His knowledge in policies have helped him in imparting skills needed to new Team Leads.
Ken Layug
Dennisis Jae (or DJ as we call him) started with 24-7 Intouch as an agent. Even when in training, we already noticed his ability to influence the people around him. We knew this person will become a leader someday. Time passed and we opened several Team Leader positions. He was one of the skilled few who were able to qualify and get the job. One things that I admire about DJ is the ability to discern (or sometimes who things on a different perspective) on issues. He was well loved by his Team and provided not only performance coaching but also life coaching to his team. He was also tapped to help launch a new program as a Senior Team Lead. His knowledge in policies have helped him in imparting skills needed to new Team Leads.
Ken Layug
Dennisis Jae (or DJ as we call him) started with 24-7 Intouch as an agent. Even when in training, we already noticed his ability to influence the people around him. We knew this person will become a leader someday. Time passed and we opened several Team Leader positions. He was one of the skilled few who were able to qualify and get the job. One things that I admire about DJ is the ability to discern (or sometimes who things on a different perspective) on issues. He was well loved by his Team and provided not only performance coaching but also life coaching to his team. He was also tapped to help launch a new program as a Senior Team Lead. His knowledge in policies have helped him in imparting skills needed to new Team Leads.
Ken Layug
Dennisis Jae (or DJ as we call him) started with 24-7 Intouch as an agent. Even when in training, we already noticed his ability to influence the people around him. We knew this person will become a leader someday. Time passed and we opened several Team Leader positions. He was one of the skilled few who were able to qualify and get the job. One things that I admire about DJ is the ability to discern (or sometimes who things on a different perspective) on issues. He was well loved by his Team and provided not only performance coaching but also life coaching to his team. He was also tapped to help launch a new program as a Senior Team Lead. His knowledge in policies have helped him in imparting skills needed to new Team Leads.
Experience
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Merchbar
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Product Support Specialist
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May 2020 - Present
• One of the team members whose responsible for communicating with artists, labels, music merchandise companies, and artist management to address their requests and concerns on a daily basis via Zendesk • Connecting artists' Spotify and YouTube profiles to the marketplace • Product optimization and troubleshooting from API or Shopify connections • Worked with the Industry Team to address initial partnership requests onboarding of over 200 new suppliers that signed over 1,000 music artist Shopify and API stores. • Contributed knowledge base for product support operations of the company as a resource in case handling through Dropbox Paper. • Answering general accounting questions from artists, labels, music merchandise companies, and artist management. • Worked as assistant team leader handling tier 2 escalations from the Industry team members • Worked and tapped to help out the POD department • Performed and affiliate marketing task given by the Operations Program Manager Show less
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24-7 Intouch
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Canada
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Team Leader
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Jul 2016 - Jun 2020
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Education
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2011 - 2013
Technological Institute of the Philippines
Bachelor of Science - BS, Computer Engineering -
2007 - 2011
Adamson University
Computer Engineering
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