Dennis Schiffner
Network Consultant at ACSI - Alternetive Converged Solutions Inc.- Claim this Profile
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Bio
Clint Dawson
As a home computer user, Denis has helped me through multiple computer problems. I know I can always trust his work.
Clint Dawson
As a home computer user, Denis has helped me through multiple computer problems. I know I can always trust his work.
Clint Dawson
As a home computer user, Denis has helped me through multiple computer problems. I know I can always trust his work.
Clint Dawson
As a home computer user, Denis has helped me through multiple computer problems. I know I can always trust his work.
Credentials
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System Center 2012 Configuration Manager: Operating System Deployment
Premier WorkshopPLUSApr, 2014- Nov, 2024
Experience
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ACSI - Alternetive Converged Solutions Inc.
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Network Consultant
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Dec 2022 - Present
Working in conjunction with ACSI's Technical and Sales teams in a pre and post-salestechnical manner to drive and support new and existing customer technicalrequirements. Other duties including but not limited to:• Onsite and remote Client Technical Support• Network Design• Develop, and assist clients with the implementation of networks upgrades and/or improvements.• Assist in troubleshooting network and firewall problems, configuration issues, etc.• Perform consultative services related to client networking projects
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Black Gold School Division
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Canada
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Education Administration Programs
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300 - 400 Employee
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IT Technician
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May 2010 - Nov 2022
Working in a team environment I delivered remote and on-site support of desktop applications and operating systems, workstation setup, and first level network support to school staff and students. Performed system backups, provide assistance with peripherals, and ensure technology standards are implemented and documented as necessary.Implemented a combination of solid technical skills in Windows, Google Apps, excellent interpersonal skills, demonstrated ability to problem solve, managed multiple tasks and strong organizational skills in a group and independent work environments.* Provide consistent levels of onsite and remote support for computers, tablets, printers, projectors, and additional technology devices within division schools.* Successfully setup/manage a divisional Microsoft System Center Configuration Manager (MSCCM) infrastructure that includes a single central administration site that supports a distribution point at each location; build software packages and OS images for deployment through MSCCM.* Accountable for imaging computers based on troubleshooting or software update procedures utilizing Norton Ghost, FOG, or Microsoft SCCM.* Author/edit a PowerShell-based script that automatically creates/updates user accounts for division students based on nightly exports from the division student management system.* Troubleshoot and scrub malware/virus infections on classroom machines; diagnose/resolve hardware and software issues for division devices.* Locate, setup, and maintain Aruba wireless access points.* Recover data from existing server backups using CrashPlan, Backupify, and SysCloud.* Cultivate and nurture a self-maintainer relationship with Lenovo and Lenovo Learning.
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Owner
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Aug 2009 - Jun 2017
Specialize in:* Computer Repairs and Troubleshooting* Providing solutions to computer crashes, freezes, blue screens and slow performance* DSL and cable modem installation* Spyware/Adware/Virus prevention and removal* Wireless Network setup* Home Networking* Data Recovery* Data Transfer * Printer and other peripheral install and troubleshooting* Installation and updating of all hardware and software upgrades* Program download / Install / Updating* Email Account setup* Windows Operating System Cleanup and repairs for Windows 95, ME, 98, 2000, XP, Vista and 7* Windows 7 Upgrades, Installations, and Troubleshooting* and much, much more. .
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IT Technician
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Jan 2008 - Apr 2010
As the sole IT Technician for the business I perform activities associated with installing, monitoring, maintain and servicing deskside computer related equipment and information systems at all Southgate Volkswagen Audi Inc. sites. Break/fix equipment will include PC & Laptop computers, computer and telecommunication systems, laser, all-in-one and dot-matrix printers as well as network equipment such as switches and routers. • Desk side Support for all personal computers in the dealership.• Administer email user accounts for new and old employees.• Create, edit and support all user profiles on individual computers.• Support ADP supplied software products.• Troubleshoot and diagnose software and hardware related computer issues relating to designated vehicle service computers.• Keep active inventory of IP addressing and computer placement on local area network.• Update Southgate Audi and Volkswagen websites with latest used car inventory.• Monitor network connection issues for body shop building over a Virtual Private Network.• Monitor network connection issues for used car building over coaxial cables.• Monitor bandwidth usage in relation to department allocations.• Implementation and continued monitoring of WebSense Web Filtering product.• Facilitated migration of email hosting to Google Apps hosting.• Technologies Usedo Small and Medium Business Network Essentialso Administration of Microsoft 2000 Professional, XP Professional and CentOS Linuxo Data backup through SAMBA on CentOS Linuxo A+ knowledge in computer hardware repairo Apache and Squid Web Proxyo Cisco, DLink and Linksys switch wiring with Cat6 cablingo Epson, Lexmark, Dell, OKI and HP laser and inkjet printerso ADP CTWizard and W.E.B. Suite productso Cobalt Lead Manager software solutionso Microsoft Outlook Express, Office 2003 Basic, Open Office and Internet Explorer
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Technician
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Feb 2007 - Aug 2009
Towne Computers Inc. is a 100% canadian owned and operated computer repair and maintenance company, that offers expertise in providing home and office repairs.We provide these services by way of “on-site visits or “remote assistance” over the Internet!We will respond quickly to your needs and have you back up and working withint he same day, or next day in most cases. We take pride on having the knowledge and ability to solve your computer problems quickly and efficiently!My duties at Towne Computers Inc included, but were not limited to: Perform virus, spyware and adware removal.Install and configure residential computer software.Set-up home networking for file sharing between computers or sharing a single internet connection.Installation and integration of new computer hardware into an already built tower.Backup user data for recovery after a re-install of the operating system.Technologies UsedAd-aware, Spybot, Panda Antivirus, Norton Antivirus.Several registry cleaning and backup protection programs.D-Link and Lynksys technology for network configurationAcronis Disk Director and True ImageA+ knowledge in computer hardware repairLaptop and desktop hard drive backupIn August 2009 Towne Computers Inc. was renamed to Iconic Computers Corporation under the new ownership of Dennis Schiffner.
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Field Technician
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Oct 2006 - Jan 2008
Configure and integrate video and audio equipment for use in presentation and conference room based set-ups.Installation of SMART Technology products.Configuration of Polycom conference equipment for audio and video conferencing.Integration and implementation of Extron equipment into conference room rack systems.Created custom length cabling for connection between conference room equipment including soldering of terminating connections.Technologies UsedMicrosoft Office Suite including Word, Excel, PowerPoint, Publisher, Access and FrontPage.Lotus NotesExtron and Polycom configuration utilities
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Customer Assistance Associate
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Oct 2006 - Dec 2006
Assisted Costco Members with technical information related to electronics available for purchase in store.Maintained up to date in product knowledge to aid Costco members with purchasing decisions.Kept up to date stock counts for loss prevention of high priced items.Continuously stocked and organized items on shelf to maintain a clean appearance.Researched and provided accurate information regarding electronics in store inventory.Technologies UsedProduct knowledge in LCD, Plasma and DLP televisions.Product knowledge in digital cameras and MP3 players.Basic computer hardware and software knowledge for comparison of products.
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Web Developer / Desktop Support Specialist
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Jun 2006 - Oct 2006
Created administrative documentation as requested in any combination of Microsoft Office technologies.Maintained and updated previously created Office documentation.Migration of HTML files between old and new web page layouts.Edited HTML files to match appearance of text required in new web page design.Editing and manipulation of ColdFusion files for use in website navigation.Technologies UsedMicrosoft Office Suite including Word, Excel, PowerPoint, Publisher, Access and FrontPage.Adobe Photoshop 7Working knowledge of HTML and CSSIntegration of Cold Fusion Technology to pre-existing web pages
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Help Desk Analyst
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Feb 2006 - Jun 2006
Assist dealership personnel with inquiries regarding technical and application questions of an internal website.Troubleshoot and diagnose software and hardware related computer issues relating to designated vehicle service computers.Provide network support while assisting dealership personnel connect vehicle diagnostic equipment to the dealerships internal network through both wired and wireless connections.Technologies UsedOperating system support for Windows 2000 and XP.Installation and troubleshooting of Adobe ReaderInstallation and troubleshooting of Java Runtime Environment.General browser troubleshooting for Internet Explorer Working knowledge of HTML and web site security Microsoft Word and ExcelRemedy ticketing system and RUMBA databaseLotus Notes
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Call Center Representative
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Dec 2003 - Feb 2006
Provide telephone support to all inquiries related to Telus supplied phone services and equipment.Obtained and sustained project service levels on all criteria before expected.Communications skills developed and expanded upon through contact with both residential and business telephone customers.Technologies Used:LYNX ticketing system knowledgeRUMBA database proficiencyMicrosoft Word and ExcelWiring knowledge for residential telephone wiring and installationBusiness PBX and Centrex telephone systems.Microsoft Outlook
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Customer Account Executive
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Feb 2001 - Dec 2003
• Created technical resources and instructed staff on material through own initiative. • Contribute customer care and account management while troubleshooting broadband internet connections on a contractual basis. • Tactfully and courteously assisted irate customers with their managerial escalations.• Technologies Used: o Operating System Support for Windows 95, 98. Millennium Edition (ME), NT, 2000 Professional and XP.o Troubleshoot and use of Microsoft Internet Explorer, Netscape and Outlook Express.o Small network set-up, management and troubleshootingo Remedy ticketing system o RUMBA Database management
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Education
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2000 - 2001
CDI College
Network and Internet Support Diploma, Computer Networking and Internet Support
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