Information Technology Support Technician

• Aug 2023 - Present

Information Technology Support Technician

• Jul 2021 - May 2023

• Provide help desk support to 4,200+ users • Manage user accounts in Microsoft 365, Google Workspace, Adobe Creative Cloud, Zoom, HelloSign • Provide support and basic training for Windows, MacOS, iOS, Chrome, VoIP phones, printers, and other relevant hardware and software • Create accounts and prepare devices for new staff and students • Configure PC’s, Macs, Chromebooks, and iPads for mobile device management • Troubleshoot internet connectivity, LAN, and WAN issues • Track and maintain detailed logs of all tech inventory and computer equipment • Provide excellent customer service and act as primary point of contact during problem resolution • Communicate with end users and track problem resolution to completion with Zendesk • Ship and intake technology assets from end users and vendors • Assess malfunctioning hardware and repair in-house or manage repair with manufacturer Show less

Information Technology Support Analyst

• May 2021 - Jul 2021

• Provisioned Windows 10 laptops (cleaning, re-imaging, applying policies, and updating software) • Inspected and prepared laptops returned from the field for re-assignment • Decommissioned desktops and secured data by scrubbing hard drives • Inventoried assets • Provisioned Windows 10 laptops (cleaning, re-imaging, applying policies, and updating software) • Inspected and prepared laptops returned from the field for re-assignment • Decommissioned desktops and secured data by scrubbing hard drives • Inventoried assets

Real Estate Agent

• May 2012 - Jun 2020

- Sold and leased various property types ranging from condos to multi-unit buildings - Coordinated successful closing of seller and buyer transactions - Analyzed Buy & Hold investments and ad-value opportunities - Procured leads through social media marketing, SOI, and face-to-face communication - Marketed real estate services and client listings - Qualified leads for input to CRM and nurtured/converted leads to clients - Sold and leased various property types ranging from condos to multi-unit buildings - Coordinated successful closing of seller and buyer transactions - Analyzed Buy & Hold investments and ad-value opportunities - Procured leads through social media marketing, SOI, and face-to-face communication - Marketed real estate services and client listings - Qualified leads for input to CRM and nurtured/converted leads to clients

IT Support Specialist

• Jan 2019 - Sep 2019

• Investigated and diagnosed technical issues and implemented solutions • Provided IT support for operating systems, peripherals, and a variety of software and applications • Configured and maintained Windows 10 PC’s, network, printers, and scanners • Streamlined workflow by implementing Office 365 and OneDrive • Installed and configured fleet vehicle tracking system • Investigated and diagnosed technical issues and implemented solutions • Provided IT support for operating systems, peripherals, and a variety of software and applications • Configured and maintained Windows 10 PC’s, network, printers, and scanners • Streamlined workflow by implementing Office 365 and OneDrive • Installed and configured fleet vehicle tracking system

Master Control Broadcast Technician

• Jan 2008 - Jan 2012

• Monitored live feed and rack mounted network equipment to ensure uninterrupted broadcasting • Coordinated equipment upgrades and service interruptions with overseas teams • Maintained daily program log and updated as required • Monitored live feed and rack mounted network equipment to ensure uninterrupted broadcasting • Coordinated equipment upgrades and service interruptions with overseas teams • Maintained daily program log and updated as required