Lead Customer Success Support Manager

• May 2022 - Present

Senior Customer Success Support Manager

• Aug 2021 - May 2022

Customer Success Support Manager

• Dec 2019 - May 2022

Help customers be successful through calls, email and chatTroubleshoot issues and bugsWelcome and on-boarding new customersProvide web demos & webinar training with customersHelp customers setup accounts & best practicesRespond to customer questions and recommendationsMonitor existing accounts and helping clients be successfulAnswer/Return phone calls/chat/emails

Implementation Project Manager

• Apr 2019 - Dec 2019

• Conduct client workflow reviews, define the project scope and objectives, ensure all relevant stakeholders are involved in the plan and proactively identify potential issues with the technical feasibility of clients’ requirements • Create and maintain required project artifacts including project schedule, requirement documents and progress reports • Liaise with the sales team during the Sale-to-Services transition and lead the Services-to-Support transition • Effectively communicate project expectations and progress to clients, team members and the executive team in a clear and timely manner • Ensure compliance with PayLease specifications and applicable regulatory bodies Show less

Onboarding and Training Specialist

• Sep 2017 - Apr 2019

Client Service Representative

• May 2016 - Sep 2017

Resident Service Representative

• Nov 2015 - May 2016