Field Service Consultant

• Mar 2019 - Present

Click Field Service Edge SalesForce Field Service Click Field Service Edge SalesForce Field Service

IT Business Consultant

• Apr 2018 - Present

SAP EAM / PM / CS / MDG-EAM / ETM / MM Click Field Service Edge SAP EAM / PM / CS / MDG-EAM / ETM / MM Click Field Service Edge

Business Process Analyst

• Sep 2015 - Mar 2018

• Aligning demand and supply as ASML's Spare Part Supply Chain Planner. • Specialized planner for material with worldwide availability issues. • Preventing recurrence of availability issues by a variety of analytical tasks. • Engaged in operational excellence projects and automation. Next to • Member of ASML's SAP Operational Master Data Control Board • Aligning demand and supply as ASML's Spare Part Supply Chain Planner. • Specialized planner for material with worldwide availability issues. • Preventing recurrence of availability issues by a variety of analytical tasks. • Engaged in operational excellence projects and automation. Next to • Member of ASML's SAP Operational Master Data Control Board

Graduate Intern

• Jan 2015 - Jul 2015

Internship; graduation project. This internship was focused on researching supply chain related cost reductions, scoped by import of polymer granulate from the Kingdom of Saudi Arabia to Europe via sea freight. During this graduation project I have: - Analysed SABIC's European import supply chain, - Created a supply chain analysis model, based on Chopra&Meindl - Used APICS' supply chain benchmark model SCOR, - Identified an area for cost reduction --> Direct shipments to high-volume customers, - Wrote an implementation plan. After my graduation project, the implementation was successfully executed by SABIC in 2016. Final grade: 9.0 / 10 Show less

Process Improvement Analyst

• Sep 2012 - Jan 2015

Part of a project team driven to improve processes and overall KPIs within the Customer Contact Center of Carglass B.V.In this role I was focusing on processes between the 52 operational branches in the field and the (potential) customers, driving for the best experience for the customer at lowest cost and highest speed for Carglass.The job mainly consisted of:- Individually gathering and analyzing data to locate areas of improvement and form the basis of the project.- Gathering Tools to help improve daily processes (e.g. VIN based product identification)- Creating process flow charts- Creating workinstructions for Service Advisors- Creating management Dashboards- When required, support Service Advisers. Show less

Service Advisor

• Oct 2011 - Sep 2012

At this side job during my studies, I was the link between the initial contact from a potential customer and Carglass B.V.Job Activities:- Followed an internal 2-week training program for the purpose of commercial and communicational skills,- Enthuse customers by phone, and navigate them in the desired direction,- Being a good listener in order to identify a customer's value points,- Have a solution,- and target oriented mindset, to combine the customer's wishes and company's KPIs. Show less

Intern Operations Support

• Feb 2012 - Jul 2012

During this internship I have analysed and advised on issues regarding inventories and quality assurance, helped reorganise the distribution model to gain a better fit with the new strategy and researched possible new locations to open a Service Center.

President

• Sep 2010 - Sep 2011

Treasurer

• Sep 2009 - Sep 2010

Waiter

• Oct 2010 - May 2011