Network Administrator

• Nov 2022 - Present

• Jan 2021 - Nov 2022

o Head of Telephony in the entire Ramco Group of Companies.o Managing and deploying VoIP telephony, cloud and on-premise PBX, SIP line, GSM gateways and end points.o Actively participated in selling and marketing 3CX phone system solution, servers among other computing and networking solutions.o Providing expert knowledge and design to network projects.o Managing networks, LAN and WAN; troubleshooting and providing solutions to all network issues.o Collaborating with vendor support contact to resolve all issues for software and coordinate with various teams to implement effective security measures and assist in maintaining all information secure.o Training all computing devices users to analyze, do basic repairs and report all product failures through a ticketing system and analyzing all client’s requirements and recommend appropriate products for same and maintain records of all incoming requests and resolve it effectively through the ticketing system.o Coordinating with clients to resolve all technical issues and escalate same if required, to ensure smooth business application processes and monitor all administration activities to maintain and reset all passwords and monitor all requests.o Installing and configuring all client software and hardware on windows servers and training all users to use all network programs appropriately and provide back up support.o Coordinating with clients to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support tickets.o Designing and performing various tests on applications according to required standards and perform all disaster recovery activities and perform various tests on all hardware platforms and networks and documents all operating system software. Show less

• Oct 2019 - Dec 2020

o Analyzing and troubleshooting all computer systems and performing required repairs and modifications on system and documenting all upgrade and modifications to system and maintaining user information at all times.o Collaborating with vendor support contact to resolve all issues for software and coordinate with various teams to implement effective security measures and assist in maintaining all information secure.o Training all computing devices users to analyze, do basic repairs and report all product failures through a ticketing system and analyzing all client’s requirements and recommend appropriate products for same and maintain records of all incoming requests and resolve it effectively through the ticketing system.o Providing expert knowledge and design to all network projectso Coordinating with clients to resolve all technical issues and escalate same if required, to ensure smooth business application processes and monitor all administration activities to maintain and reset all passwords and monitor all requests.o Installing and configuring all client software and hardware on windows servers and training all users to use all network programs appropriately and provide back up support.o Coordinating with clients to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support tickets.o Designing and performing various tests on applications according to required standards and perform all disaster recovery activities and perform various tests on all hardware platforms and networks and documents all operating system software. Show less

• Apr 2019 - Sep 2019

o Coordinated with supervisor to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support tickets.o Planned, scheduled with supervisor and conducted preventive maintenance on all user computers after proper advance communication with clients.o Coordinated with supervisor and clients to resolve all technical issues and escalate the same if required; to ensure smooth business application processes and monitor all administration activities to maintain and reset all passwords and monitor all requests.o Assisted supervisor in creating users in the Active Directory and assigning them Microsoft Office 365 email accounts via Microsoft Exchange Admin.o Expedited Microsoft Office 365 migration from Google’s G-Suite Show less

Attache

• Jan 2015 - Feb 2015