General Manager

• Feb 2020 - Present

Chief Operating Officer and Assistant General Manager

• Jan 2008 - Feb 2020

Oversee all facets of company operations; collaborate with General Manager to execute strategic plan, develop and implement budget, manage all staff and facilitate employee training, development, and performance management; facilitate customer satisfaction; write and manage state and federal grants; inform the Board about company projects and industry issues; represent the Cooperative at industry events, local/state government meetings, and regional economic development initiatives. ● Led the process to design, secure funding for, and build a 448-mile regional middle mile fiber network ($15.2 Million in awarded grant funding). ● Spearheaded all new non-regulated business lines, resulting in revenue growth from $10 million to $14 million annually.● Led the creation of a FTTx Master Plan, including the provision of staff training.● Created relationships with fellow cooperatives in North Carolina; collaborated to build a fiber ring in order to provide Internet bandwidth to them, driving down the cost for all parties. ● Created and maintain relationships with local school systems, universities, and community colleges, to include providing service as well as IP peering for distance learning.● Created and supervise cross-functional teams for Cybersecurity and Customer Experience.● Secured NTCA Gig Certified Provider status in 2018. Show less

Business Development Manager

• Jan 2006 - Dec 2007

Internet and IS Manager

• 2001 - Dec 2005

Network Team Lead

• Mar 2000 - Dec 2000

Network Administrator

• Jan 1999 - Mar 2000

System Administrator

• Dec 1996 - Dec 1998