Experience

Scarlet Pearl Casino Resort

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Vice President of Non-Gaming Operations

  • Feb 2023 - Present

• Vice President Hotel, Food and Beverage, and Environmental Services

  • Mar 2021 - Feb 2023

• Director of Hotel and Food & Beverage Operations

  • Dec 2020 - Mar 2021

  D'Iberville, Mississippi, United States

• Director of Hotel Operations

  • Sep 2020 - Dec 2020

  D'Iberville, Mississippi, United States A premier resort complete with stunning views, award-winning dining and above all, the most dynamic gaming on the Mississippi Gulf Coast.



Hard Rock International/Hard Rock Hotel New Orleans

• General Manager

  • Oct 2018 - Apr 2020

  Hard Rock Hotel New Orleans 1031 Canal Street, New Orleans, LA. 70112 The Hotel will feature 350 guest rooms, 20K SF of event/pre-function space, 2 restaurants, 2 bars, Rock Spa, Body Rock, 380 parking spots, rooftop pool/bar, and 62 residences with a shared services agreement. Job eliminated due to COVID-19 impacts and partial collapse of building. Developed the pre-opening budget including salaries & wages, developed the organizational structure & job descriptions, and developed the marketing plan. Implement & execute all operating processes… Show more The Hotel will feature 350 guest rooms, 20K SF of event/pre-function space, 2 restaurants, 2 bars, Rock Spa, Body Rock, 380 parking spots, rooftop pool/bar, and 62 residences with a shared services agreement. Job eliminated due to COVID-19 impacts and partial collapse of building. Developed the pre-opening budget including salaries & wages, developed the organizational structure & job descriptions, and developed the marketing plan. Implement & execute all operating processes, procedures, & Brand Programs during the design and construction phase, including critical path execution. Led the RFP process & selection of a local and national firm for in room/brand collateral printing and public relations. Work with designers & Hard Rock International (HRI) on design elements, building configuration, equipment review & plan, office configuration & development, digital signage, market analysis, POS plan for all outlets, coffee programming for rooms, outlets and the coffee shop, created amenity, linen, terry, operating supplies and equipment pars and inventory matrix, and procurement of OS&E for model rooms. Developed the rooms matrix, room types & descriptions, room nomenclature, room numbering plan, admin/room technology matrix, meeting/event space seating & specifications, Hotel Fact Sheet, turnover timeline, electronic key & hard key plan, competitive set, and shared services agreement between the Hotel & the Residences. Work with Hard Rock IT on the low voltage plan, CCTV plan, AV plan, & ISP review. Negotiated contracts for sales systems (Delphi, Pass Key, Cvent), website and product & service agreements (Dry Cleaning, Laundry Services, Contract Labor, AV Services, Chemicals, Concierge Program, Transportation Services, Spa Software). Opening Team: Hard Rock Hotel London Hard Rock Hotel Los Cabos Hard Rock Hotel and Casino Sacramento Corporate Standard Operating Procedures Team Certified Brand Compliance Auditor for Hard Rock Hotels and Resorts Show less



Dimension Hospitality

• Hospitality
• 200 - 300 Employee

• General Manager - Contract

  • Mar 2018 - Aug 2018

  Greater San Diego Area Led the operations of the 224 room and 6,000 SF of meeting space hotel that was in the final stages of a multi-million dollar renovation. Worked with the Corporate Project Manager to ensure all details of the renovation were completed. The Hotel featured a completely renovated 3 meal restaurant and indoor/outdoor bar experience. I re-positioned the restaurant and bar and aligned it with the concept through recipe integrity, menu research and enhancement, menu engineering, sales and marketing… Show more Led the operations of the 224 room and 6,000 SF of meeting space hotel that was in the final stages of a multi-million dollar renovation. Worked with the Corporate Project Manager to ensure all details of the renovation were completed. The Hotel featured a completely renovated 3 meal restaurant and indoor/outdoor bar experience. I re-positioned the restaurant and bar and aligned it with the concept through recipe integrity, menu research and enhancement, menu engineering, sales and marketing efforts, training of team members and a robust social media presence. Created an engaged service culture and vision throughout the Hotel and created a sequence of service program that was aligned with the vision. I developed a culture of cleanliness and care by instituting a deep cleaning and preventative maintenance plan for public areas and guestrooms that was reinforced with daily inspections. I was proactive in Daily Business Review and in all phases of the sales process, including being engaged in revenue management strategy and weekly reviews. Conducted morning operations meetings, weekly staff meetings, and monthly one-on-one meetings with managers. Proactive in weekly/monthly forecast meetings, department meetings and monthly financial reviews. Assisted the Area General Manager at the 284 room and 12,000 SF of meeting space San Diego Marriott Del Mar that was under a full renovation. Show less



The Roosevelt New Orleans, A Waldorf Astoria Hotel

• General Manager

  • Jul 2017 - Feb 2018

  130 Roosevelt Way New Orleans Louisiana 70112 Lead all aspects of this iconic luxury hotel with 504 rooms, including 125 suites, & 65K SF of meeting space. Total revenues of $63 MIL, including $23 MIL in F&B. The Hotel includes a full service 3 meal restaurant ($1.8MIL) , the famous Sazerac Bar ($2.8 MIL), coffee shop ($800K), rooftop pool and bar ($450K), spa ($1.5 MIL), gift shop ($1 MIL). Occupancy of 73% with a $256 ADR, a Rooms profit of 80%, an F&B Profit of 46%, and a GOP of 42%. Lead and direct 9 Executive Committee Members and 450… Show more Lead all aspects of this iconic luxury hotel with 504 rooms, including 125 suites, & 65K SF of meeting space. Total revenues of $63 MIL, including $23 MIL in F&B. The Hotel includes a full service 3 meal restaurant ($1.8MIL) , the famous Sazerac Bar ($2.8 MIL), coffee shop ($800K), rooftop pool and bar ($450K), spa ($1.5 MIL), gift shop ($1 MIL). Occupancy of 73% with a $256 ADR, a Rooms profit of 80%, an F&B Profit of 46%, and a GOP of 42%. Lead and direct 9 Executive Committee Members and 450 team members. Developed and implemented the overall sales and revenue management strategy that produced an additional 5.5K occupied rooms year over year between October 2017 and January 2018. Ranked #2 in Overall Service for 2017 which was +4.8 to the Brand. Developed a formal Daily Business Review to qualify all sales leads, make merchandising decisions, review the Delphi sales funnel, and give guidance to all sales mangers. Proactive in all stages of the sales process i.e., site inspections, conversion calls, onsite meeting planner introductions, pre and post convention/event calls. Engaged with daily and weekly revenue management reviews, and created a new rate and suite selling strategy that created a year over year Transient RevPar growth of 7.3%. Engaged in all divisions with an emphasis on a culture of service, team member engagement and development, responsible financial management, strategic planning, & community involvement. Responsible for the development of the 2018 business plan and budget, 90 day forecast, owner business reviews/capital meetings, and executive committee meetings. Proactively involved in staff operations/engagement meetings, department meetings, P & L reviews, weekly department labor/productivity meetings, team member induction, team member monthly trainings, and morning leader stand-up. Develop leaders that are empowered and team oriented with the ultimate goal of creating unforgettable experiences for team members, and guests. Show less



Omni Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Oct 2013 - Jul 2017

  621 St. Louis Street, New Orleans, LA. 70130 Lead all aspects of this iconic Four Diamond Hotel with 345 rooms, including 22 suites, 3 presidential suites, and 15K SF of meeting space. The Hotel includes a full service restaurant, 2 bars, 1 rooftop pool and bar experience, and 1 coffee shop. RevPar growth between 2013 & 2016 was 14%. Hotel Stats: Occupancy 81%; ADR $230; Rooms Revenue $23.5MIL; F & B Revenue $7.5MIL; Total Revenue of $33.5MIL; Rooms Profit 82%; F&B Profit 26.7%; GOP 38.1%; EBITDA 34.4%. Lead 7 E.C. members, and 270… Show more Lead all aspects of this iconic Four Diamond Hotel with 345 rooms, including 22 suites, 3 presidential suites, and 15K SF of meeting space. The Hotel includes a full service restaurant, 2 bars, 1 rooftop pool and bar experience, and 1 coffee shop. RevPar growth between 2013 & 2016 was 14%. Hotel Stats: Occupancy 81%; ADR $230; Rooms Revenue $23.5MIL; F & B Revenue $7.5MIL; Total Revenue of $33.5MIL; Rooms Profit 82%; F&B Profit 26.7%; GOP 38.1%; EBITDA 34.4%. Lead 7 E.C. members, and 270 employees including 40 Managers. In 2015 & 2016 the Hotel finished #2 & #6 respectively in Overall Service out of 60 Omni Hotels. The Hotel consistently ranked among the top hotels in the market on TripAdvisor and outperformed the competitive set in STAR. In 2016 the Hotel finished 1of 8 in the comp set, 10 out of the 12 months, in RevPar. Overall RevPar Index for 2016 was 118.9%. Very engaged with group sales managers with regards to production, goals, leads, daily business review, conversion, strategies, site inspections, & closing business. Proactive in daily/weekly revenue management reviews and instrumental in creating new room types, and transient sales strategies that drove ADR growth. Conducted monthly ownership calls and quarterly PowerPoint presentations to review month/quarterly results, sales production & pace, STAR, capital projects, service scores, and market conditions. Proactively involved with monthly forecast and forecast meetings, Executive Committee P & L reviews, weekly 515 reporting, budget and business plan creation and presentation, quarterly Omni Rev. Max reviews, staff meeting, departmental meetings, sales meetings, monthly management training, annual associate engagement training and management leadership training, monthly one-on-one sessions with EC members, room inspections, public area and back of the house inspections, monthly/quarterly associate recognition events, morning stand-up meetings and guest engagement meetings. Show less



Dimension Hospitality

• Hospitality
• 200 - 300 Employee

• Area General Manager

  • Aug 2006 - Oct 2013

  333 St. Charles Avenue, New Orleans, Louisiana 70130 Oversee operations of the 250 room (25 suites), including 12,000 SF of meeting space at the 4 Diamond Hilton New Orleans/St. Charles Avenue, with direct oversight of the Homewood Suites by Hilton New Orleans, and the SpringHill Suites by Marriott North Baton Rouge. Oversight of all hotel operations at the Hilton St. Charles with direct oversight of the 2 other hotels. Strong involvement in Human Resources/Training, Accounting, Revenue Management, Sales & Marketing, and Catering &… Show more Oversee operations of the 250 room (25 suites), including 12,000 SF of meeting space at the 4 Diamond Hilton New Orleans/St. Charles Avenue, with direct oversight of the Homewood Suites by Hilton New Orleans, and the SpringHill Suites by Marriott North Baton Rouge. Oversight of all hotel operations at the Hilton St. Charles with direct oversight of the 2 other hotels. Strong involvement in Human Resources/Training, Accounting, Revenue Management, Sales & Marketing, and Catering & Banquet operations. Responsible for completing the annual budget, weekly 30-60-90 forecast, close monthly financial statements, marketing plan, sales/revenue strategies, weekly and monthly reporting to ownership group and ensuring compliance with all Hilton Brand Standards. Hotel consistently scored outstanding on Hilton Quality Assurance evaluations and consistently scored 3%-6% above Hilton Brand average in Medallia Service and Cleanliness. Ensure that all cost, payroll, and operational expense controls are in place to achieve proper flow or flex to budget. Oversight of the Homewood Suites by Hilton Hotel in New Orleans, an upscale extended stay hotel. In 2007 Hotel ranked 8th out of 212 hotels in service. In 2008 I was a selected to participate in the Hilton MVP Program, which is a high energy sales simulation that incorporates presentation skills, communication skills, and listening skills in a 3 day sales competition. MVP’s are a very select group of 10 General Managers selected annually. In 2010 the Hotel scored a 96% and in 2011 94% on the Sarbanes-Oxley Internal Audit. Opened the Springhill Suites in North Baton Rouge in 2009. Direct involvement in sales, marketing and revenue strategies, as well as training and development of property General Manager. Implemented all accounting and financial controls and procedures. Monthly P & L reviews and property visits. Show less



Bourbon Orleans Hotel, a Wyndham Historic Hotel, New Orleans, Louisiana

• General Manager

  • Oct 2005 - Mar 2006

  717 Orleans Street, New Orleans, Louisiana 70116 Re-opened the hotel after Hurricane Katrina. Assessed damage and organized restoration, staffing, clean-up, and repair. Conducted a complete audit of the hotel and adjusted services to meet the changing demand of the market. In the first 2 months of 2006 revenues exceeding YTD 2005 by 100k and EBITDA was approximately 350k over YTD 2005. Rooms Profit was 86% with a food and beverage cost of 25.6% and 20% respectively. Completed 2006 budget and completed the monthly 90 day forecast. Involved… Show more Re-opened the hotel after Hurricane Katrina. Assessed damage and organized restoration, staffing, clean-up, and repair. Conducted a complete audit of the hotel and adjusted services to meet the changing demand of the market. In the first 2 months of 2006 revenues exceeding YTD 2005 by 100k and EBITDA was approximately 350k over YTD 2005. Rooms Profit was 86% with a food and beverage cost of 25.6% and 20% respectively. Completed 2006 budget and completed the monthly 90 day forecast. Involved with all aspects of the operations which include 218 guest rooms, 1 Bourbon Street music club, 1 restaurant, 1 coffee bar, and 6k square feet of meeting space. Strong involvement in Sales and Marketing, and revenue strategies and revenue management. Show less



Wyndham New Orleans at Canal Place, New Orleans, Louisiana

• Hotel Manager

  • Aug 2003 - Oct 2005

  100 Iberville St, New Orleans, LA 70130 Oversaw daily operations of this 4 Diamond Hotel which included 438 guest rooms, 1 restaurant, 1 bar, full banquet and catering facilities with 25K square feet of meeting space, room service and mini bar. Total hotel revenues of 30 million dollars, including 8 million in F & B. Completed hotel budget, and the 90 day forecast monthly. Active in F & B controls, menu development, and costing. Active in Sarbanes-Oxley Audit. Controlled direct operating expenses, payrolls and overtime through a… Show more Oversaw daily operations of this 4 Diamond Hotel which included 438 guest rooms, 1 restaurant, 1 bar, full banquet and catering facilities with 25K square feet of meeting space, room service and mini bar. Total hotel revenues of 30 million dollars, including 8 million in F & B. Completed hotel budget, and the 90 day forecast monthly. Active in F & B controls, menu development, and costing. Active in Sarbanes-Oxley Audit. Controlled direct operating expenses, payrolls and overtime through a checkbook process, weekly productivity reports, labor reports, and flowing or flexing based on monthly revenue and profit pace. Maintained food cost at 25%, beverage cost at 19%-20%, with a total F & B profit of approximately 36%.

• Director of Rooms

  • Aug 2001 - Aug 2003

  100 Iberville St, New Orleans, LA 70130 Oversaw the operations of Guest Services, Housekeeping, Communications, Security, and Valet Parking. Completed Rooms budget and 90 day Rooms forecast. Maintained an 80% Rooms Profit, with salaries and direct operating expenses at or below budgeted monthly CPOR. Active in Revenue and Yield management, with consistent RevPar indices between 116% and 120%.



Chateau Sonesta Hotel, New Orleans, Louisiana

• Front Office Manager

  • Feb 2000 - Aug 2001

  800 Iberville St, New Orleans, LA 70112 Oversaw the operations of the Front Desk, Reservations, and the Communications Department. Daily Rate management, Yield Management, and forecasting. Interviewing, hiring, training, and disciplining of all staff.



Royal Sonesta Hotel, New Orleans, Louisiana

• Food and Beverage Manager

  • Jan 1999 - Feb 2000

  300 Bourbon St, New Orleans, LA 70130 Oversaw the operation of 6 bars and 1 food outlet. Forecasted weekly food and beverage revenues, and implemented cost and expense controls. Maintained the overall beverage cost percentage at 19%. Oversaw liquor inventory and controls, par maintenance, product ordering, and pricing. Ordered all glassware for all Food and Beverage outlets. Developed a training orientation and handbook for the Beverage Department. Coordinated the operations of all beverage outlets for all major special events… Show more Oversaw the operation of 6 bars and 1 food outlet. Forecasted weekly food and beverage revenues, and implemented cost and expense controls. Maintained the overall beverage cost percentage at 19%. Oversaw liquor inventory and controls, par maintenance, product ordering, and pricing. Ordered all glassware for all Food and Beverage outlets. Developed a training orientation and handbook for the Beverage Department. Coordinated the operations of all beverage outlets for all major special events, i.e. Sugar Bowl, Mardi Gras, Jazz Fest.

• Assistant Director Of Housekeeping

  • Feb 1996 - Jan 1999

  300 Bourbon St, New Orleans, LA 70130 Oversaw, trained and coached 121 employees. Ordered supplies, and maintained operational expenses in line to budget. Ordered Capital Budget items, coordinated delivery/installation, and coordinated all projects by outside contractors. Ordered uniforms and oversaw the issuing and cleaning of uniforms. Controlled all Rooms and F&B linen from ordering to departmental requisitioning. Oversaw the room inspection program, and coordinated weekly preventative maintenance program. Prepared quarterly… Show more Oversaw, trained and coached 121 employees. Ordered supplies, and maintained operational expenses in line to budget. Ordered Capital Budget items, coordinated delivery/installation, and coordinated all projects by outside contractors. Ordered uniforms and oversaw the issuing and cleaning of uniforms. Controlled all Rooms and F&B linen from ordering to departmental requisitioning. Oversaw the room inspection program, and coordinated weekly preventative maintenance program. Prepared quarterly linen and reserve uniform inventories.



Royal Sonesta Hotel and Chateau Sonesta Hotel, New Orleans, Louisiana

• Training Manager

  • Aug 1994 - Feb 1996

  300 Bourbon St, New Orleans, LA 70130 Worked in all operational areas of the hotel, specifically Reservations, Front Desk, Housekeeping, Restaurant, Room Service, Stewarding, Beverage, and Communications. Developed the Training Department at both properties, and conducted training programs/seminars for 3 other Sonesta Properties: Boston, Key Biscayne, and Curacao. Developed and performed Supervisory, Management, and Executive Level Training, as well as knowledge, skill, and standards training for line level associates.