Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Product Manager Supply Chain

  • Jul 2020 - Present



Macy's Technology

• IT Services and IT Consulting
• 1 - 100 Employee

• Software Engineering Manager - Supply Chain

  • Feb 2019 - Jul 2020

  • Oversight of dedicated, SCRUM teams responsible for implementing Macy’s next generation Order Management System• Work across multiple, cross-functional teams to implement a solution that meets Macy’s future needs, specifically around V2C• Responsible for all other personnel roles assigned to a manager at Macy’s Tech

• Software Engineering Manager - Marketing/Customer Systems

  • Mar 2015 - Feb 2019

  • Manage, develop and mentor team of project managers, business analysts/product managers, technical experts and quality analysts. • Provide oversight and guidance during the development of complex integration, partner requirement assessments and overall application support• Provide software development plan that meets the future needs of Macy’s Marketing – including a deeper, richer understanding of “who” Macy’s customer is• Identify and remove roadblocks for team• Assist in developing and maintaining external partnerships for MCOM/BCOM and in-store solutions• Vendor management for both externally developed software and contractors• Serve as escalation point for high priority development needs• Performance management and development of team members• Serve as visionary and leader for technical vision and roadmap planning in customer understanding up to C-level executives• Resource and financial management of team• Served as Marketing Leader for Macy’s 2020 Technology Vision Initiative• Applications/Projects served as leader/manager:• Served as cross-functional leader on applications including Loyalty, Customer Intelligence and Electronic Wallet. Show less

• Senior Business Analyst - Marketing Systems

  • May 2013 - Mar 2015

  • Facilitates requirement gathering sessions to understand and document complex business needs, often eliciting hidden requirements and /or clarifying vague or unclear requirements • Analyzes business operations and processes to understand strengths and weaknesses• Supports the identification of opportunities for process improvement, management control of work or automation• Creates requirements definitiion documentation and functional specifications to capture business needs using advanced business processes• Creates workflow diagrams to document current and future business environment• Validates and shares with the customer and project stakeholders• Applies thorough understanding of business processes and user needs to formulate and define system scope and objectives• Tracks progress of projects to ensure alignment to requiremetns; manages any deviations from requirements to ensure resolution• Reviews test plans and scripts for completeness and accuracy• Provides implementation support, preparing the business for the system solution• Acts as a subject matter expert and supprots train-the-trainer and other learning activitites with Corporate Learning and Development and Business Partners• Serves as a coach and mentor to more junior Business Analysts• Delegates tasks as appropriate (including other duties, as assigned)• Proactively manages scope creep with users, IT colleagues and vendors, as appropriate Show less



The Container Store

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2012 - May 2013



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2009 - Jul 2012

  • Complete Store Management oversight ensuring company objectives are met in regard to sales performance, profit contribution and profit and loss control by overseeing the operational aspects of the store, along with managing ongoing sales efforts while increasing retention • Driving sales through customer service and report analysis quarterly, monthly and annually. • Proactively leads the store to ensure achievement of business goals in revenue, expense control, profitability, guest satisfaction, and inventory shrink • Responsible for ownership and implementation of corporate programs and initiatives on merchandising, cost management, productivity, and team member morale • Charged with tasks related to developing payroll best practices while maintaining existing scope of successful accounting procedures • Upholds Company standards for merchandise presentation and alignment in accordance with goals as detailed through strategic planning • Oversight of internal recruiting, interviewing and hiring for hourly and salaried associates. • Issues appropriate counseling and disciplinary action related to performance management • Ensures compliance to all guiding principles regarding safety, loss prevention and cash handling. • Accountable for overall guest service and sales culture of the store • Fully accountable for all HR and personnel issues within the store • Monitors and responds to profitable revenue opportunities within the store. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Store Team Leader

  • Feb 2004 - Apr 2009

  • Assisted in Target’s Workforce software implementation. As a chosen test store, I submitted requirements for scheduling and staffing as well as rolling out the software • Total oversight of Store utilizing business, leadership and people skills to inspire performance while maximizing sales and profits and ensuring guest service and team member satisfaction. • Took an active and visible role in representing Target in the local community • Worked to attain maximum profits, sales, return on investment, market share, guest goodwill and team member satisfaction • Upheld the quality and productivity of every aspect of store directing merchandising, operational and personnel functions • Acted as leader on duty responding to guest and team member concerns, as well as opening and closing the store and ensuring all Target property and personnel are secure • Lead one or more projects within a business area throughout the project lifecycle process, ensuring projects meet strategic business requirements, are completed on time and within budget • Drove communication with all areas of enterprise that impacts the scope, budget, risk and resources for the work effort being managed • Provided leadership coaching, motivation, evaluation and assistance to team members to ensure team work and high performance • Managed HR and personnel issues within the store, facilitating appropriate actions • Proactively lead the store to ensure achievement of business goals in revenue, expense control, profitability, guest satisfaction, and inventory shrink • Selected, coached, and developed effective staff developing a diverse, high performing team • Ensured consistency of merchandising execution and operational processes within the store • Successfully led implementation of workforce management time and labor software as a test store providing timely, relevant feedback to the process. Show less



Busada & Associates

• Shreveport, Louisiana Area

• Controller

  • Aug 2002 - Jan 2004

  • Implemented new IT systems (Campus Management) for supporting accounting, business operations, and student enrollment needs • Served as liaison between business operations, accounting, and application developers • Translated business needs into functional system requirements • Led implementation team for MS Great Plains accounting application as well as Campus Management 2000 workforce program. • Responsible for all accounting functions—Accounts Payable, Accounts Receivable, Payroll, and General Ledger functions • Supervised accounting staff • Produced and interpreted monthly and yearly financial statements (Balance Sheet and Profit and Loss Statement) for ownership Show less



CASAIC Printing LLC

• United States
• Printing Services
• 1 - 100 Employee

• Controller

  • Aug 2001 - Aug 2002

  • Implemented IT systems for supporting accounting and business operations • Evaluated and selected Enterprise Application software • Successfully led the implementation of PrintCafe management software, as well as Great Plains accounting application. • Gathered functional requirements for new software • Collaborated with development to customize software package for the specific business needs • Exported data from existing database, formatted, and provided to application developer for import into new system • Redeveloped chart of accounts within new software solution • Design workflow documents for productivity application • Responsible for all accounting functions—Accounts Payable, Accounts Receivable, Payroll, and General Ledger functions • Managed accounting staff • Produced and interpreted monthly and yearly financial statements (Balance Sheet and Profit and Loss Statement) for ownership Show less



Carr, Riggs & Ingram

• United States
• Business Consulting and Services
• 700 & Above Employee

• Accountant/Consultant

  • Jan 1999 - Aug 2001

  • Worked in consulting division on fee-specific consulting engagements including fraud investigations, internal controls consulting, personnel, and information technology • Identified manual processes and created automated software solutions to streamline audits resulting in improved realization within the firm. • Analyzed client needs and gathered functional requirements • Advised clients on selecting Enterprise Application Software • Led the migration of accounting data from legacy system to new system • Served as subject matter expert for development • Served as independent auditor for small and large businesses in a variety of industries—Government and Not-for-Profits, Retail, Distribution, and Manufacturing • Responsible for planning, organizing, managing, and completion of audits in a timely manner Show less