Dennis Liu

Chief Digital & Transformation Officer at Etiqa Insurance Singapore
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG
Skills

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Bio

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Credentials

  • PMP
    PMP
    Mar, 2003
    - Nov, 2024
  • Analytics Certification
    Google
    Apr, 2015
    - Nov, 2024

Experience

  • Etiqa Insurance Singapore
    • Singapore
    • Insurance
    • 200 - 300 Employee
    • Chief Digital & Transformation Officer
      • Aug 2020 - Present

      Leading the direct business(online sales, direct sales, telesales and digital marketing), business transformation( customer experience, operation efficiency and innovation), data analytics and IT to continue drive the transformation of the company. Manged the P&L, grew the online sales in 2020 to reach near 500mil gross premium. Supported other business to achieve significant growth in 2020.

    • Head, business transformation and technology (EVP)
      • Apr 2018 - Aug 2020

      continue our success of digital transformation with the mission to transform the company to be agile organization, customer centric, and leading digital distribution.

    • Head, Business Transformation and Technology (SVP)
      • Mar 2016 - Mar 2018

      Developed company digital strategy, set up new units besides IT to drive company digital transformation and direct salesDirect Business:1. online sales2. digital marketing3. direct commercialgrew online sales reaching almost 10mil in 2017, 500% growth from 2016. Business Transformation:1. Operational Efficiency2. Customer Experience3. Data analyticsWon 2017 claims team award from claim automation and flight delay auto-claim innovation. Information Technology: Built a high productive and agile team to support Life, GI and Online business.

    • Head of IT (VP)
      • May 2014 - Mar 2016

      The first Insurer in SG rolled out the DPI (direct purchase insurance) online sales platform. Set up the systems for supporting life business.Implemented the eCommerce for general insurance: fire, travel, PA, motor.

  • GREAT EASTERN
    • Singapore
    • Insurance
    • 700 & Above Employee
    • Programme Director (VP)
      • Oct 2007 - May 2014

      Oversight IT in new market countries: Performs the role of a strategic partner to the target customers, understands and Deliver IT service and systems to new markets. Built and managed a diverse multi-cultural team of professionals to provide the share service to regional countries. Set up the Vietnam branch, implemented IT systems with the budget of 5 Million SGD, as well as built the local IT team Rolled out the regional applications, e.g Group Asia(AS/400), Regional POS, to Indonesia Branch starting from 2009, as well as grew the local IT competency and implemented the processes.  Developed the strategic plan for regional application implementation roadmap.

    • Head of IT
      • Oct 2005 - Oct 2007

      Developed the IT strategic plan, implemented the IT governance structure.Set up IT infrastructure/systems and IT dept from scratch in only 7 months pass the CIRC(China Insurance Regulatory Commission) inspection.Built a successful team of 50 employees to provide the service for not only China branch, but other countries as well.

  • Taiping Life Insurance Co., Ltd. China
    • Head of Project Management Department
      • Sep 2003 - Oct 2005

      Headed the Project Management Department, built a team with around 20 professionals to successfully in below projects:1. Core business system upgrading.2. Oracle finance system implementation.3. Developed the Distribution Channel Management System.4. Implemented the Investment Management System5. Rolled out the BI/BPM System 6. Set up the Auto-underwriting system. Headed the Project Management Department, built a team with around 20 professionals to successfully in below projects:1. Core business system upgrading.2. Oracle finance system implementation.3. Developed the Distribution Channel Management System.4. Implemented the Investment Management System5. Rolled out the BI/BPM System 6. Set up the Auto-underwriting system.

  • AIA China IT office
    • Project Manager
      • Oct 1999 - Aug 2003

      Head of System Administration Department of AIA Shanghai. Project Manager for setting up the IT infrastructures in new branches. Project Manager for outsourcing IT technical service in AIA China. Head of System Administration Department of AIA Shanghai. Project Manager for setting up the IT infrastructures in new branches. Project Manager for outsourcing IT technical service in AIA China.

Education

  • East China Normal University
    Master of Business Administration (MBA)
    2001 - 2003
  • Chongqing University
    Bachelor's degree, Architecture
    1992 - 1996

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