Experience

Lanter Technologies

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Officer

  • Aug 2023 - Present



Royal Commission into Defence and Veteran Suicide

• Australia
• Government Administration
• 1 - 100 Employee

• Information Communication Technology Officer

  • Jan 2022 - Aug 2023

  - Liaise with various departments to generate innovative solutions to ICT problems based on rigorous analysis and investigation. - Act as the first point of contact and provide support for hardware, software, and network-related issues - Installation and configuration of desktop and mobile hardware - Configure and maintain software installations through SCCM - Onboarding and offboarding employees in accordance with to AGD procedures - Log tickets for hardware and software support in timely manner and escalate to appropriate departments when necessary - Developed and maintained IT policies, procedures, and documentation. - Developed and delivered training to enhance the technical skills of team members and end-users. - Assisted with ITIL implementation with focus on continual service improvement - Manage and track IT assets Show less



Catering Industries

• Australia
• Hospitality
• 200 - 300 Employee

• Lead Technical Officer

  • Nov 2017 - Jan 2022

  Provided remote IT support to over 100 worksites and the Head Office Cleaned, Maintained and Transformed Company Data Guide people with limited knowledge through technical processes Helped develop company Intranet Via SharePoint Used Pivot tables and Lookup tables to generate labor reports for Company Directors Report discrepancies in labor data to the Management Accountant Setup and fix computers for company worksites Liaise with external IT solutions companies Show less



OSIM International Pte Ltd

• Manufacturing
• 200 - 300 Employee

• Customer Service and Sales Representative

  • Apr 2016 - May 2017

  OSIM is a global healthcare company that specialises in high-end electronic massage equipment. Here I worked as a customer service and sales representative to deliver a gold standard of service to new and existing customers in order to promote the company’s brand name and generate profits. In my first month working here I had exceeded my sales target by 270% and have been consistently in achieving my sales target over the course of my employment. Due to my commitment to ensuring customer satisfaction I have received many positive feedbacks and have generated a host of value clients who have introduced me and our company to their friends and families. Show less



UKAUS

• Surry hills

• Sales Representative

  • Jan 2016 - Mar 2016

  UKAUS is a marketing agency with focus on face to face sales, here I met over 70 different people a day on a regular basis to market our clients’ services as well teaching and training new employees our sales methods. We closely worked with a major charity company known as Care2Give in order to organise funding towards various well known charities such as Northcott and WWF. UKAUS is a marketing agency with focus on face to face sales, here I met over 70 different people a day on a regular basis to market our clients’ services as well teaching and training new employees our sales methods. We closely worked with a major charity company known as Care2Give in order to organise funding towards various well known charities such as Northcott and WWF.



Sonny Tech

• Artarmon

• Technical Support Officer

  • Feb 2012 - Dec 2015

  I was responsible for providing technical support both onsite at events and in the office. I provided phone support for rented equipment using TeamViewer and a cloud based monitoring system and logged incidents and bugs using Happyfox. Additionally I was responsible for general IT support in the office such as managing accounts with active directory and troubleshooting networks, Office 365, Windows, desktops and peripherals as well as help develop and maintain the company website. By efficiently prioritising and solving various general office technical problems I helped keep the workflow running smoothly at all times. Show less



Woronora Riverside Cafe

• Woronora

• Barista

  • Jan 2015 - Nov 2015

  I served here as barista as well other general duties such as taking orders and cashier work. Being the only café in the area as well as being next to a river and park meant it got extremely busy at times. This helped me develop skills that let me work efficiently and quickly under pressure and stress whilst maintaining a high standard of customer service that kept regular customers coming back. I served here as barista as well other general duties such as taking orders and cashier work. Being the only café in the area as well as being next to a river and park meant it got extremely busy at times. This helped me develop skills that let me work efficiently and quickly under pressure and stress whilst maintaining a high standard of customer service that kept regular customers coming back.



B&M Trading

• Mascot

• General Assistant

  • Feb 2014 - Jan 2015

  Liaised with costumers about their orders and responding to online inquiries as well as maintaining the website and updating stock. Took photos of products and used Photoshop to create stock images for display on company website. Also did warehouse duties including packaging, stock taking and organising couriers to have stock delivered interstate Liaised with costumers about their orders and responding to online inquiries as well as maintaining the website and updating stock. Took photos of products and used Photoshop to create stock images for display on company website. Also did warehouse duties including packaging, stock taking and organising couriers to have stock delivered interstate