Experience

• Own raw data acquisition pipeline and on-car testing: build, deploy, debug and test software on test vehicles. collect data with radar, lidar and cameras with different sensor configurations. develop tools to off-load, post-process and analyze large sets of raw sensor data and logs. work with platform engineers to develop new features, prepare demos and troubleshoot problems that intersect hardware and software. perform weekly SW release testing. HIL tests: set up test equipment and run nightly HIL tests. develop automation scripts and test cases for radar HIL bench. generate and document HIL test results, publish to respective stakeholders. quantify failure rates and work with system engineers to fix bugs. Devops: Linux OS administration. internal infrastructure management with Salt Stack and Ansible. assist with developing and maintaining of hybrid CI infrastructure (on prem + cloud) Troubleshoot build and test failures in GitHubActions. Cloudflared configuration for new users. SW provisioning of Nvidia Jetson devices and other types of hardware. Assist with QA and final configuration of customer units before delivery. Show less



• Developed software solutions to streamline frequent flyer miles and credit card points redemptions for our corporate travel clients . Managed backend and frontend development for PointsIQ CRM. Built project plan, identified scope of work, milestones, risks and team’s roles and responsibilities. Utilized various Python libraries in Jupyter Notebook, such as Pandas, Scikit-learn, Seaborn, and Matplotlib to generate insightful user segmentation and visualizations of customer behavioral trends. Designed ETL pipeline to preprocess customer data for machine learning modeling. Created data and sales analytics dashboards for our clients , ensuring customers are getting the most out of our product. Show less



• Set up a successful niche travel booking service catering to travelers using frequent flyer miles and credit card points. Developed airline data aggregation tool utilizing flights and airport data from GDS API and other sources. Developed custom algorithm to optimize flight sequence to achieve best price/shortest routing combination. Controlled day to day operations and business development. Daily client interaction, including case consultation and management. Advised clients on best credit card products and spending strategies to meet needs of higher end clientele and business owners with a focus on travel rewards. Coordinated transfers from credit card point currencies (AMEX Membership Rewards/ Chase Ultimate Rewards/SPG Preferred guest/ City Thank You) into airline/hotel accounts. Developed and maintained client travel preferences profiles to increase customer satisfaction. Negotiated with multiple vendors to get 5-10% discount on purchased miles which led to increased revenues. Show less



• BookMeFirstClass allows travelers and businesses to book First and Business Class Tickets at a much lower price. We have built a team of experts in international flights with many years of experience and thousands of booked flights to find you the best fares and get you there well rested.



• Managed development of crowdsourcing platform for award travel search start up using Agile SDLC. Performed functional and technical analysis of requirements and proposed appropriate design /technical solution. Managed project schedules, budget and dependencies. Analyzed data quality, eliminating anomaly or duplicated data. Airline data cleansing/standardization. Led development effort by conveying product vision to a team. Created detailed requirements with mock ups and user stories. Wrote acceptance criterias. Prioritized product backlog. Assisted with QA. Designed test scenarios and test cases, reported bugs. Negotiated pricing with airline data providers . Show less



• Worked with a small team to develop an iPhone app which showed airline flight availability with fare buckets and forecasted probability of oversold flights employing clever algorithm. Created mock ups and prototyped UI using Fluidui. Supervised design and features. Helped developer with QA. Negotiated with airline data provider to get API feed for flight availability.



• Led, trained and inspired a team of 8 travel agents to provide great customer service to upscale clientele in a call center setting. Planned and managed daily operations. Oversaw the quality and effectiveness of employees. Educated agents about company travel products and services, including flights, hotels, car rentals and travel insurance. Established customer service policies and procedures in conjunction with office management. Increased team sales by 10% by developing a new strategy for flight searching. Addressed client’s concerns and ensured the resolution in a timely manner. Consistently balanced several clients at a time in high pressure and time sensitive situations. Delivered ongoing market analysis and assessment of competitors to CFO/CEO. Employee of the month MAY 2012 Show less



• Managed sales team of 10 customer service agents. Developed sales strategies, special promotions and incentive plans. Provided training for airline reservation systems. Researched and created custom itineraries for domestic and international travel. Provided technical support for employees in new software systems and booking services Served as internal resource for business and travel inquiries. Creatively developed solutions for the resolution of travel related situations. Managed large healthcare staffing client, assisted with hospital strike response travel arrangements for substitute doctors and nurses. Show less



• Arranged complex international and domestic travel services for clients. Responded to all phone and email inquiries, ensured all bookings and reservations are processed quickly and accurately. Handled high numbers of incoming calls, built strong relationships with all types of clients and travel services suppliers.