Project Manager

• Feb 2022 - Present

Project Manager

• Aug 2000 - Feb 2022

In this role, I have successfully managed a wide range of residential and commercial construction projects and consistently delivered projects on time and on budget while achieving exemplary quality standards. By leveraging subject matter expertise in construction processes, I have been instrumental in establishing best practices, comprehensively managing jobsite workflows, and integrating future-focused strategies for improving performance across all KPIs (Key Performance Indicators) My 15+ year background in leading cross-functional teams has been central to my ability to align staff with goals and improve contractor utilization within each project. Controlling costs is a challenge within a project and over the years, I have been able to decrease labor costs by mitigating overlap and optimizing schedule to reduce downtime while also negotiating favorable terms with contractors, vendors, and suppliers. I believe that safety is a top priority for every organization and by integrating safety-first concepts into daily meetings and promoting proper PPE, I have maintained an exemplary safety record within challenging construction environments. Throughout my career, I have achieved outstanding quality across each project by continuously analyzing drawings and blueprints to identify errors, perform facility walkthroughs to locate potential issues, and train staff to adhere to all city, county, and state building codes.

Senior Operations Manager

• Mar 1997 - May 2020

As General Manager and owner of 6 locations across the East Tennessee region, my role was comprehensive in nature and focused on building industry-leading teams, optimizing operational processes, and focusing resources towards continuously exceeding client expectations. Throughout this time-period, I was instrumental in launching 6 new locations and spearheading all processes spanning strategic planning, new store construction, staff hiring, and implementing back-office protocols. I believe that establishing customer service as core competency is critical for any organization to be successful in the long-term, and by continuously championing service and customer care as top priorities, I was able to achieve excellent client satisfaction and top-ranking referral and retention metrics for over 15 years. While I provided executive-level leadership for P&L, budgets, Capex, and staffing, I also developed the strategic plans necessary to maintain substantial YOY gains in highly competitive markets. My leadership was instrumental in facilitating organizational expansion, identifying growth corridors, and developing launch strategies ranging from site selection to grand opening processes. As for daily operations, I developed excellent store leaders by identifying top talent, providing positive mentoring, and fostering professional growth. This produced autonomous leaders with a strong understanding of company mission, values, and objectives and was a major factor in the success of the organization.