Assistant Director Of Administration

• Feb 2021 - Present

Manage the department of Health Services Administration and Policy by supporting a culture of high performance in a fast-paced environment by executing an array of advanced administrative functions requiring comprehensive knowledge of multiple databases, official policies, skills, and experience in strategic planning, onboarding, and budget management, Manage the department of Health Services Administration and Policy by supporting a culture of high performance in a fast-paced environment by executing an array of advanced administrative functions requiring comprehensive knowledge of multiple databases, official policies, skills, and experience in strategic planning, onboarding, and budget management,

• Jan 2016 - Feb 2021

Provide exceptional customer service by managing the administrative, undergraduate, academic, graduation processes for the Klein College of Media and Communication; also, Klein College Representative on Temple University’s Financial Wellness Committee. I report to and assist the Director of Academic Advising and Vice-Dean for Student Affairs. Maintain and process graduation applications, reconcile graduation lists, maintain RSVP graduation lists. Post and update academic curricula information such as majors, minors, concentrations, graduation separation date, etc. Process updated records of informatics statistics from university reporting databases. Correspond and meet with prospective/current students and families for recruitment and retention. Process change of program forms. Managed and reconciled departmental finance charge card. Give Financial Wellness presentation to seminar classes. Set-up and host graduation and course fairs for Klein College. Work closely with Klein College’s Enrollment Management, Career Services, Study Abroad Departments, and Dean’s Office assisting with various administrative tasks. Assists as back-up to Academic Advising Office Manager; performs other duties as assigned. Show less

• Sep 2005 - Dec 2015

Provided outstanding customer service by assisting parents, students, and external/internal colleagues with navigating and understanding the financial aid and billing systems processes. Processed accounts receivables, financial adjustments for current/outstanding tuition and federal loan accounts. Negotiated tuition repayment contracts. Responded to consumer credit disputes and escalated incoming call center inquiries. Assisted Temple University’s Financial Wellness Committee with financial literacy campaigns; Represented Bursar’s Office at college resource fairs and parent orientations. Provided financial wellness counseling. Supervised and trained student worker administrative support staff of 20. Show less

• Apr 2005 - Sep 2005

Trained support staff and assisted with reconciling outstanding loan differences for monies allotted to Temple University students from multiple financial institutes and federally funded programs; Assisted with balancing accounts’ receivables; Created tally sheet for recording researched information (enhanced readability).