Dennis Byrns
Lead Support Technician at Technology Response Team, LLC- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Google IT Support Professional Certificate Specialization
CourseraJul, 2018- Oct, 2024
Experience
-
Technology Response Team, LLC
-
United States
-
Computer and Network Security
-
1 - 100 Employee
-
Lead Support Technician
-
Jun 2017 - Present
Support clients in state and across the country remotely and in person to resolve issues concerning all things hardware, software, LAN, and VPN in Windows, Mac, and Linux environments. Build, maintain, and migrate servers of several clients. Manage Active Directory including troubleshooting of account permissions, DNS issues, and group policies for desktops and servers. Deploy patches and updates to data center development and production servers via WSUS. Configure and deploy computers using scripted installations. Create, maintain, and audit file level backup of workstations and servers.
-
-
-
matter6
-
Bahrain
-
Advertising Services
-
1 - 100 Employee
-
Desktop Support and System Administration
-
Jan 2016 - Jun 2017
Wrote and edited SQL reports for business reporting and company intranet. Daily support for in house and remote clients based throughout the U.S. over phone, email, and support ticketing system. Desktop support for 60+ users daily, including setup, fresh operating systeminstalls, update management, and HIPAA compliance. Networking and Systems administration including Linux server setup, Windows active directory domain controller setup and management and MySQL server setup and database management.
-
-
Community
