Experience

Now Technologies, Inc. (NTI)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Oct 2020 - Present

  Work at Now Technologies Inc and engage with customers on a daily basis providing networking support and maintaining businesses running at optimum performance.

• Network Engineer

  • Oct 2020 - Present

  Work at Now Technologies Inc and engage with customers on a daily basis providing networking support and maintaining businesses running at optimum performance.



TSpec

• United States
• Computer Networking Products
• 1 - 100 Employee

• Senior Network Engineer

  • Nov 2017 - Nov 2019



TSpec

• United States
• Computer Networking Products
• 1 - 100 Employee

• Desktop Support Specialist

  • Nov 2016 - Jun 2017

  Supported 10 Agencies under contract for the State of Maryland including Department of information technology, Dept. of Budget Management, Dept. of General Services, Dept. of Aging, Dept. of Taxation, DLLR, DNR, Dept. of Corrections, State Comptroller. Supported IT incidents and problems as well as preventive maintenance for state issued equipment. Provided support for the Secretary of the State, Police Chief and Governor Hogan’s office. Provided expert level support and Training for Google Suite Office product for DGS Capitol Police, SDAT, Dept Budget Management, MDOT. Maintained Service Desk SLA escalations down by providing prompt, effective and courteous technical support to the user community. Show less



Electronic Data Solutions, Inc.

• Maryland, United States

• Senior Network Engineer

  • Jul 2014 - Oct 2016

  Responsible for Network operation center answering calls and resolving as many remotely and go on-site to resolve escalated issues and projects. Managed all aspects of IT including PC, server, network support, maintenance, backup and disaster recovery. Resolved trouble tickets from NOC and onsite support in addition to onsite monthly maintenance for SLA clients. Travelled across MD, VA and D.C to provide top notch technical services to high end clientele. Recovered 2 company’s data from Ransomware when attacked by virus on their internal servers and expanding across their domain via share drives. Show less



FHCB Health System

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Information Technology Specialist

  • Feb 2010 - Aug 2014

  NOC Manager, Systems administrator, Network engineer and helpdesk manager Controlling 20 servers running Win2008, 2003, UNIX. Communicated directly with executive Team i.e. CFO, CEO, COO. Responsible for Electronic Health Record system for the health care organization Liaison with all sales vendors to negotiate IT infrastructure contracts. Managed project of upgrading MPLS for company’s connectivity. Support 4 office locations and multiple departments, including physicians, front end and executive end users. Maintained LANs, WANs, network segments, Internet, and intranet systems. Maintain system efficiency. As manager responsible for taking ownership of all system related issues from beginning to resolution. Performed support for Google suite for entire organization. Evaluate and modify system's performance when necessary make recommendations for future growth. Administer all computerized systems including servers, desktop computers, printers, phones, tablets, smartphones, software deployment, security updates and patches. Created standard operating procedures and policies for the IT department. Created documents to educate users on procedures and performed live hands on classroom style training for new applications and technologies Show less



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Desktop Support Engineer

  • Dec 2008 - Jan 2010

  Performed backup / recovery processes, OS patching, upgrades and configuration management, Daily user and printer administration, support local application lifecycle management through maintenance and upgrades, Participate in site critical or chronic situation processes. Provide analysis of vendor statistics at the site and suggest improvement programs. Assess and prioritize issues and escalated when necessary. Maintain backups for Honeywell servers. IBM/TSM tapes to Iron Mountain. Conference room support includes projector and conference call support with Avaya phone systems and Polycom systems thought Genesys VOIP solutions. Show less



Pomeroy It Solutions

• New York, United States

• Desktop Support Engineer

  • Jun 2006 - Oct 2008

  Received assigned Remedy tickets as they were assigned to me and responded to trouble tickets for 7 Different sites averaging 1000 users per site for the Port Authority. Averaged and closing 20 tickets per day. Troubleshot computer hardware, software, peripheral issues on Windows based and MAC Computers. Part of special OPS team dedicated for VIP staff. New York City Administration for Children Services, New York, NY- Network Engineer Supported a 2000 user facility with a windows NT/2000 professional Hybrid environment. Utilized Heat ticketing system to create and maintain records of progress of new and old trouble ticket calls. Participated in inventory tracking and network documentation for NYS equipment. Administered the NOC at the RFA headquarters and remotely monitored server activity and alerts through Compaq Insight Manager and dispatched a technician or visited myself to address issues that could not be dealt with remotely. Maintenance of servers such as scheduling with client’s downtime to perform windows updates on the server and client software pushes as well as defragmentation of their email and file servers as well as migration from NT 4.0 to Windows 2000 Server (Active directory) Show less



Credit Suisse First Boston

• New York City Metropolitan Area

• Computer Hardware Specialist

  • Jun 2000 - Aug 2008

  Computer Hardware Specialist, IMAC Specialist. Windows and MAC Systems. Team Lead on system imaging Windows roll out for 1000 computers. Created proprietary software packages. Asset management project manager. Inventory duties and responsibilities on Remedy ticketing. Installed quad video cards and setup special multi display set up. Managed upgrade roll outs of workstation upgraded OS from 2000 to XP for 500 computer projects. Computer Hardware Specialist, IMAC Specialist. Windows and MAC Systems. Team Lead on system imaging Windows roll out for 1000 computers. Created proprietary software packages. Asset management project manager. Inventory duties and responsibilities on Remedy ticketing. Installed quad video cards and setup special multi display set up. Managed upgrade roll outs of workstation upgraded OS from 2000 to XP for 500 computer projects.