Experience

Bradford Royal Infirmary

• Legal Services
• 1 - 100 Employee

• Staff Nurse

  • Jul 2023 - Present



Stealth Monitoring, Inc.

• United States
• Security and Investigations
• 400 - 500 Employee

• Supervisor

  • Feb 2021 - Mar 2022



Acquire BPO

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Team Lead at Acquire BPO

  • Mar 2020 - Feb 2021

• Team Lead

  • Oct 2018 - Mar 2020

  - Monitored the team's and individual performances- Provided feedback based on the clients' survey- Performed quality audits on the reports as well as their daily deliverables to ensure that deadlines are met- Performed coverage if an agent is out due to sickness or annual leave- Subject matter expert of all the tasks- Spearheaded in recognizing performing agents and providing R&R activities to celebrate such achievements- Assisted in QA calibrations and discuss focus points and provide feedback to the team for improvement- Conducted multiple client meetings to discuss any updates on the processes, any feedback or queries- Generate monthly reporting of the highlights and lowlights and present it to the client Show less

• Virtual Assistant

  • Nov 2016 - Oct 2018

  - Assisted with daily operations by entering purchase orders and processing receipts for all purchases- Reconciled payments and statements (contractors, suppliers) through Xero- Chased contractors on the status of the jobs issued to them, and quotes for the propose jobs- Daily monitoring of business overheads purchases