Experience

Karmak

• United States
• Software Development
• 100 - 200 Employee

• Account Director

  • Nov 2019 - Present

  As the Account Director for Karmak I handle customer success and the profitability of assigned accounts focusing on retention, development, servicing, and expansion. #1 in Sales, and Customer Retention for 2020, 2021, and 2022. • Track account profitability, growth and focus of existing customers to identify potential key accounts and conduct quarterly account planning meetings and annual executive briefings. • Develop and execute account plans for assigned key accounts to drive customer to higher satisfaction and ensure retention. • C-suite executive level negotiation • Develop and deliver detailed, correct, and prompt revenue forecasts to sales management • Supply product development team input to drive road map of future solutions. Articulate customers’ challenges issues expectations and goals. • Collaborate and team with peers, including internal and external business partners. • Manage an $8.5 million annual revenue portfolio with a 99.2% retention. Show less



StoneEagle

• United States
• Software Development
• 1 - 100 Employee

• Director of Retail Solutions

  • Jul 2018 - Oct 2019

  Within this position, I direct cross-functional team members within a dynamic retail setting, promoting product sales through team training, customer relationship management, and quality assurance leading to the achievement of organizational goals. I am a highly talented and motivated leader with the ability to drive performance through agile development, marketing, and advertising, skilled in promoting revenue and profit growth. During my time here: - I have effectively developed go-to-market solutions providing clients with products while ensuring a positive impact based upon quality service. I have accomplished the following contribution during my time in this position: -Managed a 10-person Customer Success Team that maintained a 100% customer retention. -Responsible for managing a $10 million portfolio of products and increased revenue 15% over 1 year. -Contributed to Account Management and Sales -Lead cross-functional teams within a dynamic retail setting, promoting product sales through training and development initiatives, fostering client relationships and quality assurance to surpass organizational objectives. -Manage all aspects of team motivation; driving performance through agile development, marketing and advertising with an established skill in promoting revenue and delivering profits. -Negotiated and executed 15 new customer and 8 new vendor agreements over last 12 months. -Instrumental in leading project to develop and launch a new reporting tool for Third Party Administrators. Show less



CDK Global

• United States
• Software Development
• 700 & Above Employee

• Product Manager

  • Aug 2017 - Jul 2018

  In serving as a B to C and SAAS Product Manager, I held responsibility for managing product strategies, developing innovative product solutions through delivery and sales initiatives. I utilized my experience working with a diverse range of clientele to accurately assess customer needs, promoting marketing and advertising through business and technical innovation leading to annual improvements in sales goal achievements. Throughout my time here, I used my strong interpersonal skills to enhance sales through team training, go-to-market strategy design, and product positioning. -Managed multiple sprints at a time in US and India.-Managed a team that developed and launched a new product for forms efficiency that decreased the signing process by 25%.-I utilized existing ideas to design and launch new products for clients, developing business objectives focused on increasing sales through client communications, digital marketing platforms, and multi-media solutions.-Managed product strategies, developing innovative product solutions through delivery and sales initiatives for a $5 million portfolio. -I analyzed current market trends to target a broader territory to effectively manage sales, coordinating communications throughout organizational levels to achieve company sales goals. -I also developed leading-edge business solutions for product sales, creating value for clients through product positioning. Show less

• Product Marketing Manager (F&I Solutions)

  • Feb 2015 - Aug 2017

  For this position, I directed the design of creative product positioning that managed to effectively differentiate company products from others within the sales market. I integrated sales tools into sales management procedures, streamlining workflow to increase productivity in profit growth. Through this, I successfully planned the launch of Digital Contracting with eSign, VCI Finance Source with eSign, Menu Vantage Platinum, and Mercedes Benz Financial Services with eContracting. During my time here I accomplished the following: -Served as the lead in the design of creative product positioning that led to increasing profile of company products as compared to competitors within the market. -Subject Matter Expert and Lead Product Presenter for presentations to large groups and at national conventions. -Contributed content for customer and internal training. -Wrote Go-To-Market plans, Competitive Analysis, and Positioning Statements for new and existing products. -Drove electronic signature contracting from 10% adoption to over 60% in 18 months-Led the marketing efforts of a new F&I Menu tool that increased the customer base from 1500 dealers to over 4000-Served at the Voice of the Customers giving key feedback to all stakeholders.-Turned sales tools into management procedures, streamlining workflow to increase productivity in profit growth.-Executed the launch of Digital Contracting with eSign, VCI Finance Source with eSign, Menu Vantage Platinum, and Mercedes Benz Financial Services with eContracting.-Implemented the creation of value product propositions of the CDK products for sales teams, training team members in contributing to the sale process through client communications, collaboration, and customer needs assessment. Show less

• Solutions Consultant

  • Jul 2013 - Feb 2015

  As a Solutions Consultant, I managed company global product delivery and services for current and prospective clients, assessing customer needs and providing successful solutions for business activities. I collaborated with product owners to provide essential feedback to clients, ensuring product success. Additionally, I trained sales teams in managing product sales, providing coaching in delivering services to customers while maintaining effective partnerships.During my time here I accomplished the following:-Managed company global product delivery and services for current and prospective clients, assessing customer needs and providing successful solutions for business activities. -Lead Presenter and National Sales Rollcalls, NADA Convention, and Enterprise Client meetings. -Wrote demo scripts for presenters.-Collaborated with product owners to provide essential feedback to clients, ensuring product success.-Trained sales teams in managing sales and delivering services to customers while maintaining effective partnerships. Show less

• Professional Services Consultant

  • Aug 2011 - Aug 2013

  In leveraging dealership experience, I drove performance through management consultation for sales procedures within a variety of environments. I surpassed company expectations through independent consultation, promoting outstanding customer service through sales, while upgrading clients with various products to ensure customer satisfaction. During my time here, I accomplished the following contributions:During my time here I accomplished the following:-Successfully worked with large dealer groups to drive improvements in product utilization and processes.-Sold consulting contracts to dealerships and was the top producer for 12 consecutive months. -Winner of 2015 Drive CSI Award for customer satisfaction. Selected for the Drive CSI annual award-Top performer for two consecutive years for client satisfation Show less



Anderson Motor Company

• Retail Motor Vehicles
• 1 - 100 Employee

• General Sales Manager

  • Nov 2000 - Jul 2011

  As a General Sales Manager, I executed management and leadership in facilitating continuous sales transactions for BMW, Volkswagen, and Mazda franchises. I successfully managed accounts for clients, developing sales through target market segmentation. I also led the client advisory team, supporting workflow assessment in evaluating sales training, procedures, and guidelines to improve performance in product sales. During my time here I accomplished the following: -Provided management and leadership direction in facilitating continuous sales transactions for BMW, Volkswagen, and Mazda franchises. -Was instrumental in maintaining 10 consecutive years of sales and profit growth. -Successfully managed accounts for clients, developing sales through target market segmentation. I also led the client advisory team, supporting workflow assessment in evaluating sales training, procedures, and guidelines to improve performance in product sales. -Developed and implemented detailed sales reports used by senior leaders to make strategic organizational decisions. -Maximized sales through marketing collaboration, implementing advertising of products throughout a variety of multi-media platforms. -I developed detailed sales reports for senior-level review. -I maximized sales through marketing collaboration, implementing advertising of products throughout a variety of multi-media platforms. Show less