Experience

TIS Insurance Services, Inc .

• United States
• Insurance
• 1 - 100 Employee

• Claims Advocate

  • Oct 2018 - Present

  Knoxville, Tennessee Area Providing prompt, effective assistance to customers and third parties reporting and settling claims with TIS. Also, act as a liaison between the agency and carriers in providing customer service claims assistance throughout the agency.



Chubb

• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Feb 2016 - Present

  Salem, Virginia Accurately and efficiently serviced existing policyholders and prospective new clients analyzing problems, taking corrective actions ensuring customer resolution and satisfaction. • Received and precisely processed a monthly average of 250 email and phone inquiries providing total client confidentiality. • Developed spreadsheet tool providing accumulated home and auto deductible reserves calculations for brokers/agents as a business presentation tool for retaining their… Show more Accurately and efficiently serviced existing policyholders and prospective new clients analyzing problems, taking corrective actions ensuring customer resolution and satisfaction. • Received and precisely processed a monthly average of 250 email and phone inquiries providing total client confidentiality. • Developed spreadsheet tool providing accumulated home and auto deductible reserves calculations for brokers/agents as a business presentation tool for retaining their clients. • Maintained superior quality and production work performance goals (100% or better) above company 95% expected goal working remotely as a full-time Teleworker Show less



Remington Press

• Client Services

  • Jan 2017 - Sep 2018

  Knoxville, Tennessee Area Servicing existing and prospective local and regional businesses by providing a full range of creative, marketing, advertising and printing related products and services. Focus and philosophy is satisfying clients' needs at any level - processing of a specific simple request to creating business plans, marketing plans and implementing strategies and steps for successful execution of desired plans. Our basic and fundamental services and products include graphic design, marketing… Show more Servicing existing and prospective local and regional businesses by providing a full range of creative, marketing, advertising and printing related products and services. Focus and philosophy is satisfying clients' needs at any level - processing of a specific simple request to creating business plans, marketing plans and implementing strategies and steps for successful execution of desired plans. Our basic and fundamental services and products include graphic design, marketing, creative, advertising, printing, promotional products, website creation and direct mail. Show less



ACE Private Risk Services

• Business Operations Associate

  • Feb 2013 - Jan 2016

  Salem, Virginia Accurately and efficiently serviced existing policyholders and prospective new clients analyzing problems, taking corrective actions ensuring customer resolution and satisfaction. • Handled inquiries professionally and precisely providing total client confidentiality. • Accurately identified and corrected policy errors. • Developed departmental spreadsheet tool providing accumulated home and auto deductible reserves calculations for clients. • Maintained superior work… Show more Accurately and efficiently serviced existing policyholders and prospective new clients analyzing problems, taking corrective actions ensuring customer resolution and satisfaction. • Handled inquiries professionally and precisely providing total client confidentiality. • Accurately identified and corrected policy errors. • Developed departmental spreadsheet tool providing accumulated home and auto deductible reserves calculations for clients. • Maintained superior work performance goals (98% or better) for past 18 months. Show less



ACE Private Risk Services

• Auto Claims Liability Specialist

  • Apr 2012 - Aug 2012

  Salem, Virginia Filled temporary position as Auto Claims Liability Specialist, for five months. Evaluated and determined legal liability regarding automobile property damage claims involving, affluent and high net worth clients. • Delivered exceptional prompt, courteous claim service resulting in a high level of customer satisfaction. • Observed and maintained two hour contact for every new reported claim leading to faster claim processing and greater customer satisfaction. • Analyzed and… Show more Filled temporary position as Auto Claims Liability Specialist, for five months. Evaluated and determined legal liability regarding automobile property damage claims involving, affluent and high net worth clients. • Delivered exceptional prompt, courteous claim service resulting in a high level of customer satisfaction. • Observed and maintained two hour contact for every new reported claim leading to faster claim processing and greater customer satisfaction. • Analyzed and authorized payment of claims based upon detailed estimate and reports. • Obtained and evaluated statements primarily from existing clients and claimants resulting in negotiated settlements with company approved guidelines. Show less



Carrabba's Italian Grill

• Restaurants
• 1 - 100 Employee

• Server

  • Feb 2008 - Aug 2012

  Roanoke, Virginia Area Greeted and served patrons using unique and clever suggestive selling techniques while fostering a friendly fun atmosphere for repeated highly satisfied customers. Trained new employees and balanced nightly restaurant receipts for multiple servers as head office cashier while meeting or exceeding regular contest sales goals.



JK Moving Services

• United States
• Truck Transportation
• 400 - 500 Employee

• Claims Director

  • Oct 2011 - Mar 2012

  Sterling, Virginia Directed and managed a three person claims team bringing leadership, structure and organization to the claims department in the investigation and settlement of cargo property damage claims. • Created, recommended and launched a Claims Implementation Plan resulting in a 75% reduction of backlogged pending claims. • Analyzed and prepared statistical claim data for weekly management reports focusing on pending claims and innovative ways to resolve these. • Implemented creative ideas… Show more Directed and managed a three person claims team bringing leadership, structure and organization to the claims department in the investigation and settlement of cargo property damage claims. • Created, recommended and launched a Claims Implementation Plan resulting in a 75% reduction of backlogged pending claims. • Analyzed and prepared statistical claim data for weekly management reports focusing on pending claims and innovative ways to resolve these. • Implemented creative ideas in driving down pending claims, bringing focus to the struggling unit and dramatically improving customer satisfaction. Show less



ACE Risk Management

• United States
• Insurance

• Claims Manager

  • Nov 2006 - Aug 2011

  Evaluated and prepared detailed comprehensive reports for various railroad type incidents. Investigated employee injuries, rail crossing and trespasser accidents, third-party property damage claims, derailments and cargo loss and damages. • Negotiated 3rd party medical liens reducing company expenses by 50% or more. • Prepared detailed-oriented analytical reports to clients facilitating successful settlement negotiations and resolutions. • Maintained complex comprehensive database… Show more Evaluated and prepared detailed comprehensive reports for various railroad type incidents. Investigated employee injuries, rail crossing and trespasser accidents, third-party property damage claims, derailments and cargo loss and damages. • Negotiated 3rd party medical liens reducing company expenses by 50% or more. • Prepared detailed-oriented analytical reports to clients facilitating successful settlement negotiations and resolutions. • Maintained complex comprehensive database providing real time factual data and organized reports for senior management. Show less