Experience

Aiways

• Germany
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• EU Warranty and RSA Expert

  • Aug 2021 - Present

  EV the shape of automotive future. EV the shape of automotive future.



TEMSA

• Mexico
• Building Materials
• 1 - 100 Employee

• Global Warranty Specialist

  • Sep 2020 - Jun 2021

  Coordinating all the warranty processes of the European markets. Regarding evaluations and business follow up made through the SAP program and CATS system. Providing with the registrations of some OEM companies such as DAF and Allison. Taking a part in the tender team. Scheduling online training at certain periods and do one-on-one training to the service partners. Making weekly and monthly warranty status reports. Having a role of the warranty audits according to service volume. Showing importance to system development during the workflow. Show less



ŠKODA Türkiye

• Türkiye
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Warranty Specialist

  • May 2018 - Sep 2019

  Ensured that all warranty claims from local authorized services were evaluated according to warranty policy and procedure. All procedures set forth by the Czech Republic origin manufacturer and applied transparently based on customer satisfaction. Evaluations were made through the distributor's DMS system and then transferred to the SAGA platform which Volkswagen Group brand members use globally. Incoming applications were evaluated in the fastest and most reliable way by keeping in touch with the technical teams. Training and audits were carried out at certain intervals to warranty officers. All processes regarding the collection, disposal and follow-up of warranty parts were accompanied. Provided business follow up with AGILE methodology and system monitoring. All financial reports on a monthly basis were shared with the relevant unit manager. Show less



Renault MAİS

• France
• Facilities Services

• Multimedia Responsible

  • Feb 2017 - Dec 2017

  (Project based) Correct examination and resolution of customer complaint files regarding the Multimedia device provided by authorized services from all over the country has been ensured. In order to eliminate customer complaints about the multimedia device a coordinated work flow was realized with the IT and technical department. Oracle and Salesforce programs were used during process. (Project based) Correct examination and resolution of customer complaint files regarding the Multimedia device provided by authorized services from all over the country has been ensured. In order to eliminate customer complaints about the multimedia device a coordinated work flow was realized with the IT and technical department. Oracle and Salesforce programs were used during process.



Rolls-Royce Power Systems AG

• Germany
• Machinery Manufacturing
• 700 & Above Employee

• Engineer Intern

  • Oct 2016 - Dec 2016

  The dynamics of business life have been experienced in the after-sales department. Company policies have been observed, personnel competencies and management perspective have been examined. Autocad and SAP programs were used in tasks related to operations. The dynamics of business life have been experienced in the after-sales department. Company policies have been observed, personnel competencies and management perspective have been examined. Autocad and SAP programs were used in tasks related to operations.