Experience

IMD

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Program Planning Officer

  • Aug 2022 - Present

  Collaborate closely with the program planning team for effective resource planning and ensure proper contract association with programs.The central point of contact for all academic intervention planning for client programs and open enrolment programs, working directly with sales and marketing departments. Provide data support for program allocation decisions.Proactively meet client and internal stakeholders' program and resource requirements.Optimize working processes and maintain high data quality within the program planning team.Accurately register new programs and capture program dates and design information in Salesforce.Effectively liaise with internal program delivery resources for the best client service and optimal workload distribution throughout the year. Show less

• Resource Allocation Officer

  • Aug 2020 - Present

  Responsible for workload allocation for IMD's Senior Executive training and development programs and events as well as monitoring of 50 people-department (coordinators and assistants), working directly with the head of operations Responsible for the department’s absence management (holidays, overtime)Help and support the program coordinators and faculty assistants with all situations related to work, personal situations Responsible for converting client proposals and opportunities from the sales department into training and development programs for the operations department, with regular follow-ups and adjustments when necessary. Identify and communicate our availability and assess the ideal dates Regular updates on CRM systemsImplementing efficiency improvement projects for the team on CRM systemsEnsure client expectations and requirements of their training programs all across IMD are met by providing them with the right coordinators Show less

• Member of Program Planning and Allocation Team

  • Sep 2016 - Sep 2020

  Responsible for workload allocation for IMD's Senior Executive training and development programs, monitoring of 50 people-department, working closely with the human resources department, as well as the head of operations Developing and implementing projects for the teamWorked on the business transformation project Ensure overtime/time off and holidays are paid, taken, balanced, and collected as well as coordinate the organization of maternity and sick leavesHelp and support the program coordinators and faculty assistants with all situations related to work, personal situations Took part in on-boarding, training, and coaching of the internship program as well as new colleagues' integration throughout their journeys at IMD. Ensure client expectations and requirements of their training programs all across IMD are met by providing them with the coordinators Show less

• Program Coordinator

  • Feb 2015 - Sep 2020

  Designing and preparing training programs with program directors of IMD in a cross-functional environment Coordinating and managing relationships of the delivery of open enrollment, custom, and online training programs with world's large companies from various industries, on-site and off-site - Primarily focused on Advanced Management Program (AMP) which takes place 3 times a year for 3 weeks with Howard Yu is the LEGO Professor of Management and Innovation and author of LEAPManaged training and learning journeys with but not limited to, major renewable materials companies, telecommunication as well as oil and gas all around the worldMain contact between companies, participants, faculty members and internal departments of IMD LausanneWorked with organizational behavior professors and helped them in the administration of various psychometric surveysTook part in onboarding, training, and coaching of the internship program as well as new colleague's integration in all throughout their journeys at IMD. Show less



MCI

• Switzerland
• Marketing Services
• 700 & Above Employee

• Professional Congress Organiser

  • Jan 2014 - Jul 2014

  ADMINISTRATION - Drafting correspondence for customers & suppliers - Management and monitoring of billing customers and suppliers - Participation in the preparation and drafting of various reports - Participation in the preparation of inspection trip in Switzerland and outside ABSTRACT HANDLING OPERATION - Data input on the system for submitting Abstracts - Regular correspondence and Helpdesk / Support Online for submitters - Correspondence with clients SPONSORSHIP AND EXHIBITION OPERATION - Issuing and tracking invoices for sponsors and/or exhibitors - Use of tables for monitoring and billing - Creating lists of contacts after searching the internet or other sources - Help in developing sales manuals and technical manuals - Onsite management of hospitality suites - Participate in post-event debriefing PROJECT MANAGEMENT OPERATION - Assisting in the preparation of printed documents - Support management of speakers / VIPs of a congress - Preparation of documents for participants Show less



IMD

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Program Coordinator & Faculty Assistant Trainee

  • Sep 2012 - Jan 2013

  -Support the organization of the executive development programs with high-level service and world-class standards -Support the coordination of the production of the daily program schedule and teaching material with Faculty members and other internal departments (marketing, print-shop, restaurant, etc.) -Handle administrative tasks, follow up with different departments, and ensure program logistics such as organising special events, meetings and support to guest speakers -Create Learning Portals as pre-program information for participants from around the world to prepare for their arrival -Provide support to participants during the whole length of the program from one day to several weeks -Carry out general secretarial and other duties as required -Prepare teaching material and help for document or database researches Show less



Cafe de la Poste

• Lausanne Area, Switzerland

• F & B Management Trainee, Service Supervisor, Kitchen

  • Jul 2011 - Dec 2011

  -Service Supervision -Guest Relations -Kitchen Trainee -Reservations -Inventory Check -Service Supervision -Guest Relations -Kitchen Trainee -Reservations -Inventory Check



Beau-Rivage Palace

• Switzerland
• Hospitality
• 100 - 200 Employee

• F & B Internship

  • Jul 2010 - Dec 2010

  -Food and Beverage Knowledge Training -Service Quality Training -Craft Based Learning -Meeting the Criteria of Leading Hotels of the World in F&B Area -Food and Beverage Knowledge Training -Service Quality Training -Craft Based Learning -Meeting the Criteria of Leading Hotels of the World in F&B Area