Deniz Kepcheva-Hristova

Subject Matter Expert/Team Leader at TELUS International Europe
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Contact Information
us****@****om
(386) 825-5501
Location
Bulgaria, BG
Languages
  • Bulgarian Native or bilingual proficiency
  • Turkish Limited working proficiency
  • Spanish Elementary proficiency
  • Russian Limited working proficiency
  • English Full professional proficiency
  • Dutch Elementary proficiency
Skills

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Bio

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Experience

  • TELUS International Bulgaria
    • Bulgaria
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Subject Matter Expert/Team Leader
      • Sep 2015 - Present

      I manage a team of 45 agents. I ensure that the KPIs are met. I conduct performance reviews, prepare statistics for the team such as productivity, utlization, I monitor quality results and prepare all needed information for our client. I manage a team of 45 agents. I ensure that the KPIs are met. I conduct performance reviews, prepare statistics for the team such as productivity, utlization, I monitor quality results and prepare all needed information for our client.

Education

  • University of nationl and world economy, Sofia
    Bachelor's degree of economics, International Relations and Affairs
    1999 - 2004
  • High school of foreign languages St.St.Kiril i Metodi
    High school diploma, History, Russian and English
    1994 - 1999

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