Vice-president PMO and Business System

• Jan 2021 - Present

Director and Head of Program Management (PMO), product engineering and quality

• Oct 2017 - Jan 2021

- Assume the direction of the PMO (program and project management office) and x-functional structure in product development and quality dept. in production;- Coordinating the implementation x-functional structure in Program Management (product development) and in Operation management (production);- Implementation of program management tools to manage and execute the PMO office including business process and gating system;- Implementation of the SharePoint intranet structure to manage and document the information of the company (Document Libraries, ECR, PCR, NCR, Drawing, Open-issues, program and project tasks lists linked to MS Project, and Customer requirements database)- Implementation of Database to generate KPI's with Power BI;- Coaching of process engineers, product engineers and quality and manufacturing engineers to the Toyota way, Sangenshugi, Toyota system and Kaizen;- Use of the Office 365 Tools to generate information (MS Forms, MS Stream, etc...).

Senior consultant and co-owner

• Jan 2009 - Oct 2017

• Business Management Consultant in the manufacturing, automotive, telecommunications, healthcare, insurance, architecture and construction industries;• Project Management Trainer (training-coaching-feedback) on best practices and project management tools;• Quality Assurance Management (TQM) and customer satisfaction management consulting and coaching to implement Quality Management System and Customer Satisfaction System• Management of several projects; Training of x-functional teams, product development process definition, service business process operations, functional organization diagnosis and coaching in the implementation of a x-functional team structure and project management practices.• Intranet site implementation consultant in the cloud - cloud computing (Sharepoint, Office 365) ;• BI implementation Consultant (BI - Business Intelligence) for key processes of the company (BPM) and KPI measures and indicators (PowerBI, ReportPlus);

Director of operations, PMO and customer support

• Jul 2002 - Jan 2009

• Manage (QCD Quality-Cost- delivery) of the company's project management office (3 project managers and more than 30 product development projects);• Ensure the planning of the project phase review process to confirm the achievement of customer objectives and the company;• Present the results of all projects to the steering committee and ensure the maintenance of performance indicators (project dashboard);• Manage projects to reduce the procurement costs and the quotation process and the VoIP gateways manufacturer transfer to MexicoProvide leadership for the development of:- Business processes definition and implementation of the business management system;- Project management x-functional structure and product development;- Integration of ISO-9000 quality management requirements in the organization;- Supplier cost reduction strategy and product cost improvement;- Setting up a SharePoint 2003 and 2007 corporate intranet site for project management, quality management and business management.Responsible for the following groups:- Hardware Group;- Technical Assistance Center (TAC);- Project management and product development;- Production Group, purchasing and supplier management;

Corporate Quality Director

• Jan 2001 - Jul 2002

. Coordinating and managing the quality functions and departments for the 8 plants and the corporate system. . Establishment of the corporate quality objectives and strategies to meet and exceed the Customer expectations and requirements.. Implemenatation of the PMO and the project management structure in product development.. Managing the 8 quality directors and product engineers in product development. . Coordinating and managing the quality functions and departments for the 8 plants and the corporate system. . Establishment of the corporate quality objectives and strategies to meet and exceed the Customer expectations and requirements.. Implemenatation of the PMO and the project management structure in product development.. Managing the 8 quality directors and product engineers in product development.

Vice-president Customer Satisfaction

• Oct 1999 - Jan 2001

• Manage the company's project management office;• Coordinate project portfolio management activities and project review phases;• Manage and guide the company's 4 project managers and engineers of the x-functional teams (4 managers and 4 engineers);• Establish corporate evaluation strategy to monitor and improve customer satisfaction; • Manage the company's quality function for the 4 plants. • Manage the company's project management office;• Coordinate project portfolio management activities and project review phases;• Manage and guide the company's 4 project managers and engineers of the x-functional teams (4 managers and 4 engineers);• Establish corporate evaluation strategy to monitor and improve customer satisfaction; • Manage the company's quality function for the 4 plants.

Director Quality Assurance

• Sep 1998 - Oct 1999

Implement a Quality Management system (QMS) and Quality performance indicators in order to meet customer expectations and obtain the prestigious customer quality awards ;• Establish KPI dashboards of all customer requirements and identify a continuous improvement action plan to achieve customer targets;• Meet with customers to introduce our strategy and validate their requirements;• Organize Quality System audit in order to meet ISO-9001, QS-9000 and TS16949 and identify an action plan for improvement;• Manage the engineers and technicians and provide support and leadership to them.

Product development director and AGM technical

• 1994 - Sep 1998

• Create and implement a product development project management structure and the '' stage gate process '' and project portfolio management;• Implementation of Toyota Systems such as Stage-Gate process , Line Ka Goshi , 5S, QC story , Poka Yoke , San Gen Shugi (3 reals);• Ensure the achievement of project objectives during the stage gate reviews;• Provide leadership and management of a department of 18 people including 4 sections: - ( . 6 tech ) Research & Development ( . . 4 Eng & Tech) , product evaluation support to " platforms " projects -Team , Product Submission client (1 Tech. ) , product Development - within the " platforms " - project teams (6 Eng & Tech . . );• Implementation of systematic line-ka-goshi or manufacturing process evaluation (simulation of production and improvements prior to high volume production);• Write a weatherstrip evaluation engineering handbook.

Quality Control Section Manager

• Dec 1991 - Dec 1994

• Implement the In-process quality management system, standards and inspection and verification in production;• Manage the team of quality technicians and engineers; • Complaints management and interface with customers to create dashboards and results analysis and action plans;• Participate in the implementation of the TPS system activities (Toyota Production System) ;• Implementation of Kaizen , 5S, QC story , Poka Yoke; • Implementation of the Quality engineering group (QE).

Senior Quality Control Engineer

• Oct 1990 - Dec 1991

• Implementation of the IPIS ( In-process inspection system -- visual control) on the shop floor (product requirements, inspection standards, operator training, process control, visual standards, boundary samples)• Lead the problem solving teams and implementation of countermeasures on the shop floor; • Customer complaints analysis and support at the customer locations; • Customer support and manufacturing plant visits.