Experience

PulseLearning Global

• Ireland
• E-Learning Providers
• 1 - 100 Employee

• IT System Administrator

  • Apr 2013 - Present

  Responsible for the IT Network in Tralee and secondary office in CanadaResponsible for maintaining and supporting 50+ users in a Windows environment both internally and remotelyAdministration of Office365 and AzureAdministration of Microsoft Active Directory, Windows Server, VMWare vSphere V4), Hyper VSharePoint – Maintaining, management corporate siteWebsite administrator – Registering, buying and maintaining domainsProject work Sonicwall TZ 400 AdministrationAmazon Web Services and Bitnami administration



CycleAgainstSuicide

• Public Safety
• 1 - 100 Employee

• IT Support Administrator

  • Apr 2013 - Apr 2017

  Volunteer IT Administrator for CycleAgainstSucicide Volunteer IT Administrator for CycleAgainstSucicide



HRM Search Partners

• Ireland
• Staffing and Recruiting
• 1 - 100 Employee

• IT Support Specialist

  • May 2010 - Feb 2013

  Responsible for managing and maintaining the IT Network, Responsible for maintaining and supporting 30+ users in a Windows environment Responsible for the whole of New Hire provisioning. (Accounts administration and creation, equipment purchasing, User training)Administration of Microsoft Active directory, Microsoft Exchange 2003, Windows Server 2003, Sonicwall NSA 240 support, Viewpoint 6.0Administration of Eriksson MD110, Directory ManagerAdministration of Intranet, Updating Internal WikiUpdating of Company website contentCreating and updating of Internal reporting for MD & CEOSage and Internal recruitment database (Adapt)Installation of new software and hardware.Project Management – Implementation of 4 new systems during my time in HRMWireless Network Administration.Managing and Maintaining Sophos Enterprise Console 5Liaising with companies & external contractorsMake recommendations for enhancements in the implementation of future servers and network equipmentMobile device configurations and purchasing of IT equipment



Danone

• France
• Food and Beverage Manufacturing
• 700 & Above Employee

• IT Support

  • Feb 2009 - Apr 2010

  Responsible for maintaining and supporting executive, business and sales and medical users.Responsible for Accounts administration and creation, equipment setup, troubleshooting and problem resolution in a Windows environmentDisk cloning and image deployment with Symantec Ghost (GhostCast Server) Supporting 80 Users (face to face and remotely).Assigning and resetting RSA SecurID tokens/fobsProject of deploying laptops and workstations throughout the CompanyProject of upgrade all clients from MS Exchange to Lotus notes Administration of Microsoft Active directory (users and groups)Updating knowledge base.Use web based software to manage user issues and tickets (Sitehelpdesk).Support of BlackBerry and Mobile phonesSymantic Backup exec 12.5Supporting of MS office 2003, Responsible for new user inductions.Responsible for setting up in-house trainingResponsible for supporting applications such as Outlooksoft, Cognos Powerplay, Answer and Origins.



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Senior Desktop Support/Network Administrator

  • Mar 2007 - Nov 2008

  Responsible for maintaining and supporting IT Helpdesk and Network, The IT Team consisted of the IT manager and me and had support from EMEA IT support based in London.Responsible for maintaining and supporting 130 users in EMEA environment and another business with 8 users who were on a separate network. Responsible for the whole of New Hire provisioning. (Accounts administration and creation, equipment setup)Disk cloning and image deployment with Symantec GhostSupporting over 130 EMEA Users (face to face and remotely).Monitoring of LANDeployment of laptops and workstations Administration of Microsoft Active directory (users and groups)Administration of Microsoft Exchange 2003Remote access installation and support (Citrix)Software & hardware installationsInternal Audio Visual setups, VOIP Support, Project ManagementNetwork backups, tape swapping, imaging and restores using Arcserve Backup and Arcserve Agent, Network Maintenance TasksUpdating knowledge base.Support of Apple MacBooks, MacBook Pros, and Mac mini modelsSupporting Mac OS X Tiger Support of laptops and DesktopsSupport of BlackBerry Pearls, Blackberry Curve 8300 and mobile phonesWireless Network Administration.Responsible for new user induction and training.Responsible for setting up in-house trainingCompliant with Sarbanes-Oxley Act and I.T. PolicySupported E.M.E.A. wide upgrade PABX to VOIPLiaising with companies such as Vodafone, HP, and external contractors.Managing and maintaining BES Server and configuring blackberries for users



McCann FitzGerald

• Helpdesk Support

  • 2001 - 2007